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RONA Reviews

1.7 Rating 374 Reviews

16 %

of reviewers recommend RONA

Company Reviews

1.7

Based on 374 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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RONA 2 star review on 17th April 2024

Matthew Aka Inner Bay Renos In Long Point Ontario

RONA 1 star review on 14th April 2024

Canadian Shopper

RONA 1 star review on 5th April 2024

RONA 1 star review on 22nd January 2024

RONA 1 star review on 22nd January 2024

RONA 1 star review on 22nd January 2024

RONA 1 star review on 16th July 2023

46

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi there excellent service at your Brampton North store on Heartlake road. Marlene,Alona and Nathan were Friendly and helpful but 100 stars goes to Tamar in the paint department.She helped me on 2 different visits to your store.Tamar goes out of her way to always help you to find the perfect product for your project. I will only be shopping at this store ! Thanks again Tamar and Rona ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️”

Posted 2 days ago

“Thank you so very much Michael Scott. hope your Boss gives you a raise after this review . i needed a part for a tap I was in stalling in my home you were amazing knew right away what I needed you had no problem understanding what I was looking for I was in and out of the store in under 5 min your a gentleman, your a great representative for the store. Now go teach those young ones how to deal with customers. I live 25 min from Rona from now on Rona will be the only store i will go to for anything I need. Thanks again Michael Scott. I live 5 min from The plumbing store on Adelaide the guy behind the counter gray hair and beard was so rude said he couldn't understand what I needed to go home take pic and come back (dick head) should not be dealing with customers if you don't enjoy your job its time to retire. And this is for cashier Lynn thank you also you were amazing any issues I have with my car I will certainly be coming in to see you.”

Posted 1 week ago

“The Kitchen Department in Crowfoot Velda was so helpful on contrast to the worst service I got from Nima yesterday. I really appreciated her help. I would definitely recommended her to anybody.”

Posted 3 weeks ago

“Joe F was amazing, very knowledgeable about flooring products,he was patient and polite showed many different products of flooring.awsome service”

Posted 3 weeks ago

“We have never been disappointed at Lethbridge Rona and have shopped there for many years. It is our preferred store for our renovations/projects We have found all staff to be very helpful. From the friendly hello when you walk in, to the yard workers who load your orders, to the help desk where we’ve found knowledgeable sales persons who are quick to assist you. Most visits they have escorted me directly to the aisles I’ve needed. My last visit was a return without a receipt that went very easy and Ryan assisted me figuring out the best price for another purchase. We would recommend this store to anyone.”

Posted 1 month ago

“I had Rona Ottawa install windows - the installers were amazing ! I had a previous contractor measure incorrectly. Rona took back the patio door at no extra charge. The man that coordinated everything was brilliant ! I am going back today to order flooring I could save some money at Costco but I would not get the coordination of care from the home Reno dept and because of this I save using Rona Hunt Club Road”

Posted 3 months ago

“Mr. Noel was a great help at the plumbing department. Alway helpful every time I come to the store at Pickering Rona + it doesn’t matter what I am looking for at the store he always direct me to the right place and he alway come to to make sure I got the right thing.”

Posted 3 months ago

“I was at Rona Plus at North west of London, Ontario today. A very nice and knowledgable gentleman whose name was Matt helped me a lot. He was very humble, kind and polite. Matt found what I need exactly, and brought all the cements for me, and after I purchased them, he put them at the back of my car too. I wish him all the best and I congratulate Rona Plus for hiring wonderful people like Matt.”

Posted 5 months ago

“Every time I go into the Salmon Arm store I am always blown away with the service I receive from Nick the manager! He’s super knowledgeable and helpful, makes me feel important and always cracking me up with his personality. It is the only store I go to now and I highly recommend Nick and the gang”

Posted 8 months ago

“Just finished putting the black MMT5X7G utility trailer together. This is by far the best utility trailer i have ever owned. The sturdiness,quality and functionality is second to none.Absolutely thrilled with it,and it only took an hour to put together. Very Happily, Alan Gradisek.”

Posted 11 months ago

“John(big,burly guy in the lumberyard) at Forest Lawn Calgary location was excellent.”

Posted 11 months ago

“Amandeep Kaur gave us great costumer services .”

Posted 1 year ago

“Hi, My name is Joyce H. and I shop at the Rona in Surrey on Fraser Highway. Had the best experience I could have asked for. Maurice was the employee who when beyond what was required of him. He found me a roller cart to start with, he said they sometime store they between the main aisle of items, or as I was told by the lady at the front to go to the back of the store. I had to get some shelving items and Maurice took me right to where they were, most appreciated. There was one shelving unit on the floor and I needed four shelving units, which were up high. Maurice quickly found the man that was on the fork lift and the gentlemen was there in five minutes, which was excellent. These shelving units are not light weight, so it was really nice Maurice offer to put them in my vehicle. Maurice went beyond what was required of an employee and that shows just what type of person he is. Truly a beautiful and concerned employee who cares for the customers.”

Posted 1 year ago

“Good advised from Staffs (Doug, Oliver and Allan) in Markham Ontario location. Made my experience more knowledgeable and complete home small job effectively. Thank you.”

Posted 1 year ago

“I purchased a range hood and it came in a timely fashion and the unit is working amazing, Im very happy with the overall customer service. Purchasing online was quick and easy, I recommend this Range for everyone :)”

Posted 1 year ago

“I live on Southern Vancouver Island and don't use a car. Originally I bought an EGO mower plus a chainsaw for the second battery at a location over 60km from where I live. This was the only place within reach that had both items in stock. I needed them quickly to deal with a neighbour's overgrown lawn. A few things went wrong, one of them before I left the store, and the manager did an amazing job to get me what I needed, knowing I had bicycled over 60km to that location from my home to retrieve the items with a trailer and ride home. More problems surfaced after I got home, one due to a store error and one with the manufacturer, EGO. That problem was with the mower's included battery being different than the one pictured on the box and not having the status indicator, which is important to me on acreage here. The company did not offer an ideal or easy solution for me, but again, Rebecca at Nanaimo was able to make the best our of the situation. She found that no mowers at her location had the expected battery, but my dad found another mower near his home in North Vancouver with the help of staff there, so he bought it after I consulted with Rebecca. I was then able to return the original mower to Rebecca when the two problems, including the store error, were sorted out. In total there was significant hassle involved, but I was impressed with how helpful the staff were at both locations, especially the Nanaimo one and especially Rebecca who demonstrated not only commitment to the customer experience but also the systems knowledge to find solutions quickly. Due to my experience in purchasing this, my first EGO equipment, I feel confident for future purchases with RONA to expand my collection of the tools.”

Posted 1 year ago

“I went to Westend Rona for paint to complete my project. Dmitry and Niko were very knowledgeable and helpful with getting me the best paint for the job. If you are looking for knowledgeable people, go see these guys.”

Posted 1 year ago

“Went to Rona to purchase flooring and use their installation services after nothing short or poor service from Home Depot (6 weeks and still hadn’t received a quote). From the moment we stepped into the store everything went smoother than I could have imagined. Kai Malmstrom was a pleasure to deal with - he outlined how everything would flow and it was bang on. The installer showed up to measure exactly when he said he would, the full quote was delivered exactly when Kai said it would be - I paid the bill up front and received my installation date. The crew showed up, completed everything and went above and beyond. Dave and Josh are excellent and did a fantastic job. We had a minor mishap with a light fixture and without hesitation they paid for replacement on the spot. We can’t say enough good things and we will certainly use Rona again in the future - Dave and Josh thank you - Troy and Christine White Barrie, Ontario.”

Posted 1 year ago

“I will never come back to Rona midland. The seasonal sales person is very arrogant,rude and unprofessional. If I’m not mistaken his name David dee.”

Posted 1 year ago

“Positive: Professionalism,Quality, Responsiveness. A note of thanks to Rona for a quick and prompt service when visited appliance department. The quality of service provided by Sanjeev is commendable and Sanjeev is a thorough professional and knows his job well. Highly recommended services.”

Posted 2 years ago

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RONA is rated 1.7 based on 374 reviews