I live on Southern Vancouver Island and don't use a car. Originally I bought an EGO mower plus a chainsaw for the second battery at a location over 60km from where I live. This was the only place within reach that had both items in stock. I needed them quickly to deal with a neighbour's overgrown lawn. A few things went wrong, one of them before I left the store, and the manager did an amazing job to get me what I needed, knowing I had bicycled over 60km to that location from my home to retrieve the items with a trailer and ride home. More problems surfaced after I got home, one due to a store error and one with the manufacturer, EGO. That problem was with the mower's included battery being different than the one pictured on the box and not having the status indicator, which is important to me on acreage here. The company did not offer an ideal or easy solution for me, but again, Rebecca at Nanaimo was able to make the best our of the situation. She found that no mowers at her location had the expected battery, but my dad found another mower near his home in North Vancouver with the help of staff there, so he bought it after I consulted with Rebecca. I was then able to return the original mower to Rebecca when the two problems, including the store error, were sorted out. In total there was significant hassle involved, but I was impressed with how helpful the staff were at both locations, especially the Nanaimo one and especially Rebecca who demonstrated not only commitment to the customer experience but also the systems knowledge to find solutions quickly. Due to my experience in purchasing this, my first EGO equipment, I feel confident for future purchases with RONA to expand my collection of the tools.