RONA Reviews

Name: RONA
Rating: 1.67

1.7 Rating 382 Reviews

16 %

of reviewers recommend RONA

Company Reviews

Questions

Metrics

1.7

Based on 382 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Elizabeth Mackinnon

Matthew Aka Inner Bay Renos In Long Point Ontario

Canadian Shopper

Joe

Gustavo G.

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rona has exceptional service, especially the one in Red Deer. Bruce and Ralph have gone out of their way to help me succeed with my home renovations. Couldn’t have done it without them. Thankyou !!”

Helpful Report

Posted 2 years ago

“I was happy because I recovered my wallet I dropped over my coat this afternoon at Rona parking lot. The person who call my attention and telling me that you dropped your wallet and he returned the wallet to me and I asked him what is your name? Instead of answering me ,he gave his survey stab with his name on it and telling me to give him 10/10 score which I’m doing now,I give 10/10 to David S. Quetta. The head office should know what David did and should receive a recognition. Now a days are few people like David. He is very honest ,formal,decent and hard working. Even in a extreme cold weather,he is still working so hard. David S.Quetta,I Salute You.”

Helpful Report

Posted 2 years ago

“Last week I was in Rona Scarborough to buy a Christmas light and I was looking for an associate to help me find the location. Unfortunately nobody comes even though I already requested the customer service for help,it didn’t happened. One gentleman approached me and introduced himself,he’s name is David S.Guerra and ask me if I need help and I answered him yes,David,I need your help. I am looking for a Christmas light. David asked me what type of Christmas light you’re looking?I give him the flyers and immediately brought me to aile # 2 were the Christmas light is located. He gave me a lot of ideas regarding the type of Christmas light and including the specification. In other words,I got everything what I needed. David,is very knowledgeable,professional,intelligent and accommodating person. In that,I am giving him a score of 10/10. David S. Guerra deserved to be promoted and Rona is fortunate to have “HIM”!”

Helpful Report

Posted 2 years ago

“Last Friday I was in Rona Scarborough buying in electrical,asking help to assist me I’m a senior citizen,I Shaw the person name David S.Guerra ask his help in electrical. He did help me and he knows everything in electrical and suggested me to buy the better one if difference is only $ 10.00 and I did,he’s right. David is very smart and honest. For that,I’m giving him 10/10.”

Helpful Report

Posted 2 years ago

“Last Tuesday morning in Garden Center,I was looking for somebody to help me load the soil in my car and asked customer service for assistance,but nobody came. I approached David S. Guerra for help and immediately he take’s action. He gave me the survey stub and I will give him 10/10 for being polite and sincere. Good job David S. Guerra. Rona should promote you.”

Helpful Report

Posted 2 years ago

“I was assisted by David Guerra and he is very polite and professional. I give him 10/10. Shara R.”

Helpful Report

Posted 2 years ago

“Initially we didn’t plan to purchase kitchen cabinets and countertop from Rona, until we accidentally met Mr. Justin Jin, in Fleetwood Surrey Rona branch, who gave us very detailed and professional information on the kitchen improvement and related knowledge. Justin’s kitchen design is considerate, useful and beautiful! We are very happy with the design that is way better than what we can imagine.”

Helpful Report

Posted 2 years ago

“David S. Guerra is very accommodating and professional. He gives me all I need and for that I give him 10/10.”

Helpful Report

Posted 2 years ago

“I was very happy with Rona from my valuation to the completion of the sale of my property. I would recommend this company for selling your property.”

Helpful Report

Posted 2 years ago

“I purchased an "Ener-G+" HEA-21288-LED hanging infrared gazebo heater from Rona after looking at reviews and specs on all other available similarly priced units available at local hardware stores. The service at my local Rona store was superb (Tsawwassen Commons) and the product itself far outshines (sic) any similar products available on the market. I am pleased with my purchase and would recommend others to consider getting one if they are looking for an infrared gazebo heater.”

Helpful Report

Posted 2 years ago

“I am looking a Whirlpool washer currently. I did a research before shopping. Hossein from Rona Toronto store is a very helpful person. He has great patient listening to me and answer all my questions. I decided shopping in Rona because of Hossein's excellent service. He did great job. Kudos!!!”

Helpful Report

Posted 2 years ago

“Tonight I went to Rona in Kelowna to buy a box fan. I went to the back of the store and a young man named Brandon immediately asked me if he could help me find anything. I told him what I was looking for and he went to a computer and found what I wanted. He took me to the fans but the price didnt match what he'd found online. He said I would get the fan at the lower price. He then went and got a cart, took two fans off the shelf (I was choosing between two)and put them into the cart, then up to the till. He told the cashier about the price difference, took the fan back that I chose not to buy, and then left.I didnt have to do anything! I have never been treated so well in Rona before. Thank you, Brandon, for your outstanding customer service and for just being a kind, caring person! I'll be back!”

Helpful Report

Posted 3 years ago

“Great customer service team doing their best during this pandemic.”

Helpful Report

Posted 3 years ago

“Day in day out best possible service that can receive from anybody Donna on contracting desk. She’s going above and beyond her duties to help with orders. Thank you you very much for making our day to day orders seamless. Tina Dundas Cathraw location. Keep up the good work.”

Helpful Report

Posted 3 years ago

“i received the best service from Richard in the seasonal department. very respectful and helpful in loading my car with all the material that i purchased. it is nice to come across people that enjoy their job as it shows in the way they treat the customers . thank you Richard . hope this review makes it to you . have a wonderful summer !”

Helpful Report

Posted 3 years ago

“I picked up my order from Rona Midland location on 28th April. One of the toilet seats was broken so I had to come back on the 29th for the exchange. I was served by Rona staff Allaudin (Aloo). He was extremely helpful, courteous, and got my item exchanged fast on the curbside. Very impressed with his service. Thank you Allaudin for your great help. Cheers!!”

Helpful Report

Posted 3 years ago

“I Picked up my order on Midland location. I was served by DAVID S. GUERRA. What a wonderful guy and so professional. He got my order ready on time and put it in my car. He was so courteous, cheerful, and very helpful. I am so glad that he did my order. My order was 3 toilets and they were very heavy. I noticed there was no help for him to lift those heavy loads. He was doing it all by himself. My request to Rona and the Manager: this is not safe, it is a health injury for the staff to lift the heavy stuff by themselves. Please consider giving extra help to the staff when it comes to lifting heavy stuff. Keep the great work, David S. Guerra!!”

Helpful Report

Posted 3 years ago

“I recently purchased four major kitchen appliances and a washer and dryer from Rona in Kelowna and was so impressed with the professionalism, knowledge and great customer service received by the staff in the appliance department. Members of the team, Rick and Julie were extremely helpful and pleasant. Special note though goes to Alex Werk in that department who went way above and beyond to provide me with amazing, cheerful, professional and knowledgable service and is an invaluable asset to Rona. Staff like Alex Werk and the team make shopping at Rona a pleasure and I look forward to delivery of our purchases.”

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Posted 3 years ago

“We bought an outdoor sectional, which was delivered without the cover that I had ordered with it, which was not a great experience. However, when we went to the store we had a wonderful experience at the Edmonds location with Delia, who got us a drop sheet for the night to protect our new purchase and actually drove to another location to ensure that we could get our cover the next day (as the Edmonds location didn't have any in stock). Big thanks to Delia!”

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Posted 3 years ago

“Refer to order #16049896 The website is super. I ordered a lot of pipe parts and more online. The shipping was free and fast. But the review here is really because whoever packed this box should be given a raise or at least some props because it was so well packed. It contained a lot of very heavy metal pieces and there was so much work put into it. To be honest one small item was missing and I paid for it and don't even want to mention it because everything else was so well done. Super happy with Rona online and will be back soon, for sure. Thank you so much!”

Helpful Report

Posted 3 years ago

RONA is rated 1.7 based on 382 reviews