RONA Reviews

Name: RONA
Rating: 1.79

1.8 Rating 590 Reviews

18 %

of reviewers recommend RONA

Company Reviews

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Metrics

1.8

Based on 590 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a gazebo it arrived a day late then ordered a couch it also took a week longer than expected then arrives missing one out of three boxes so that is completely useless maybe will arrive next week. I will never order from Rona again”

Helpful Report

Posted 4 months ago

“If I could give a zero stars I would. Anytime you make a purchase with your debit card and have your return it, you have to wait 1-3 business days for the money to be returned. Unacceptable for such a big company. You took the money from my account right away why do I have to wait to get it back. I will tell whoever will listen AND NEVER shop here again. They tried to tell me it was my bank but I later found out it happened to a friend with a different bank so it’s on Rona. So if you have an expensive purchase you need to return…you will wait 3 days”

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Posted 4 months ago

“The service from Rona in Manotick was excellent. This was the tenth store in Eastern Ontario I contacted looking for a particular type of paint. Many thanks to Adam for taking the time and effort to find me this product. I would call this "above and beyond" service.”

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Posted 4 months ago

“Ordered this product on July 1. I was short shipped half of my order (paid for two sets and only received 1). The 1 star is for customer service as they don't update at all and haven't been able to get my missing set shipped (it has been 3 weeks and I am now returning and asking for full refund). I would give 5 stars for the product. Just as advertised, nice colour and weight, they look wonderful, at least the 1 set I received does!”

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Posted 4 months ago

“Aliya was very helpful in the gardening section, friendly and polite.”

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Posted 4 months ago

“A huge thank you to Ally who helped to secure our outdoor shed. He offered to call us back and he DID, especially on a busy Saturday morning. Rona- Heartlake, you’ve got a gem on staff.”

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Posted 4 months ago

“Only 2 out of the three boxes were delivered. The 2 are useless without the third as they are all for one large piece of furniture. They will not refund because I received part of the order. They will not pick up the useless boxes.”

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Posted 4 months ago

“Went to Rona plus in Sherwood Park today to get some plumbing pipes, connectors or reducers. All I found were empty boxes and an employee who didn't have a clue where everything would be. Very disappointed with the Store since it changed from Lowe's to Rona. Not worth going there.”

Helpful Report

Posted 5 months ago

“We ordered and got charged in full for outdoor patio chair cushions for delivery in time for our BBQ party but they were never delivered. We phoned both Rona and Purolator (their delivery service provider) to complain and they told us that there was a labelling error in the address. When we demanded action on their part to resolve, they both pointed their finger to each other for responsibility. As of now, two weeks later, we still do not have what we paid for and the matter remains unresolved. Our BBQ party is now over. To save your sanity, DO NOT purchase anything on-line from Rona. It is hard to believe such a well-established Canadian business can be managed so poorly.”

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Posted 5 months ago

“I was at the Pickering Ontario store in the Plumbing section. Sales associate Noel helped me and gave me advice on how to install the shower drain. Another competitor's store I went to earlier for the same thing, said Sorry, we are not plumbers, can't give you any suggestions.”

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Posted 5 months ago

“Purchased a washer/dryer tower set from rona. Great service from randy at the london north store. Excellent delivery and set up. Also .. the best price in the city.. Thanks”

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Posted 5 months ago

“I walked in the store and there wasn’t any people around at the Caledonia and Castlefield location. There wasn’t a lot of staff as back when it used to be Lowe’s So I started racing my voice a little and saying hello is there anybody in here? It turns out to be that there was a man named Peter D’urso who said he could help me even though it was not his department. He was very helpful/knowledgeable, and took his time assisting me in getting what I needed. Great customer service and I am thankful”

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Posted 5 months ago

“Little plastic cap to fill hole was obliterated and side panel had a chip on the bottom. Customer service was the worst ever. Online order, initially they wanted me to ship to store in Calgary who shipped it to me apparently. Two weeks dealing with people, still not settled.”

Helpful Report

Posted 5 months ago

“Needed seed potatoes advertised on Rona's site. Went to closest which claimed they had 11 units. No units available. Phone west edmonton location, gave them the item number and the clerk said he had more than 20 (website said they had 23) and that he had checked the shelf himself. Perfect. Drive across the city to the store and they can't find the item. None in the store. Unacceptable. Don't really care whether stores are Canadian owned when service and communications is so poor. West Edmonton location”

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Posted 5 months ago

“Cam into the 52 street se location in Calgary I needed to find a very specific screw for new kitchen doorknobs John and another lady who I didn’t get her name both helped me find exactly what I needed testing them in the knob I brought John was very helpful and I’d go back to this store for sure”

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Posted 5 months ago

“I went 2 days ago to Rona maple located at Major mark and McLaughlin my experience was very positive I would like to express my gratitude to the manager James whom he was very professional and customer oriented and help me to choose my product and he made sure I was fully satisfied.”

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Posted 5 months ago

“Had a storm door installed which did not fit properly. Called the store in Crossiron Calgary and was told by Ashley, install coordinator, that she would speak to installer and get back to me. That was last Friday and now Wednesday evening and still no response. Looks like they are not even calling me back as they have their money so I guess who cares?”

Helpful Report

Posted 5 months ago

“Rona Plus Saskatoon West, has the absolute worst customer service since they have become a rona. I will not set foot in store again; asked a clerk if they had an item in the store as the web site said that it was available, The clerk told me to try and locate the item myself as that was not their job to find the item I was looking for. I think it is time to start insisting the employees either do their job, or get out of the building; when I asked to speak to a manager, they just told me that there isn't one in this location. Total BS store and employees.”

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Posted 5 months ago

“I asked a question, followed by confirming my question, today I received a response that my question was read!! Just TERRIBLE service as five days later I still don’t have an answer! Shopping elsewhere! Neda”

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Posted 6 months ago

“Ordered hot water heater plus install online.Installet installed damaged tank.Complained to customer service ,they say they will act but no action yet after 3 weeks”

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Posted 6 months ago

RONA is rated 1.8 based on 590 reviews