RONA Reviews

Name: RONA
Rating: 1.81

1.8 Rating 642 Reviews

19 %

of reviewers recommend RONA

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1.8

Based on 642 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 21%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Anonymous // 01/01/2019

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“Rona is the worst company to purchase products from. If you were ever to purchase something on line, they delay the return as much as possible. I would definitely take at look at their return policy before every purchase.”

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Posted 1 month ago

“I bought 2 pallets of the valu black earth. It says natural soil for the outdoors there's plastic pieces throughout, small hunks of wood and lots of live roots. They say it's good for gardening maybe so if you want to spend your time pulling weeds. That's what I get for going cheaper. Save your money and time don't buy this product! I do want to say I got great service kudos to Vak.Ernie who delivered it to specification. Ruth Hunter this is just a few passes in one of raised gatden beds”

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Posted 1 month ago

“Jeet securit gentleman is amazing at Richmond location 🙏🏻”

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Posted 2 months ago

“I’m really lucky to have Ben as my helper at Rona, Dunkirk Road. He was very helpful and full of knowledge about the products. He showed me different verities of the product with all the characteristics. Not only this but he himself took the big and heavy product box to the counter and then loaded it in my car. I am really impressed the way he provided the service by going out of way to book a technician online with the Rona head office for the installation of my product. Well done Ben!”

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Posted 2 months ago

“I had the best customer experience at the Brampton South store last week. Ash, I believe she may be an Manager there went above and beyond to get me what I came for. When I thanked her profusely for her get work, she told me it was her staff that deserved the credit, not her. True sign of a leader! Thanks again Ash!”

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Posted 2 months ago

“Rona's customer service for online purchases is 100% staffed by a call centre in Tunisia. I recently had an expensive purchase messed up by one of Rona's vendors and while I understand that mistakes can happen, it was excruciatingly difficult to deal with Rona's customer service agents in Tunisia. If you have the option, choose to make your purchase somewhere else.”

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Posted 2 months ago

“Ordered a double bathroom vanity for our bathroom renovation. Received with damage to engineered marble countertop. Went back and forth with customer service for a month. Was told on two different occasions someone would call me back that same day. Never received a call. Emails would go days in between, most times would not receive a response from them at all until I wrote them the 2nd time, or had to call myself. There customer service department does not want to help there customers AT ALL. Will NEVER shop at Rona AGAIN. Deeply disappionted in there poor customer service skills and response rates.”

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Posted 2 months ago

“Customer service is absolutely horrendous. Called 8 times and was told they would get me the information I needed. Never ever got the information via email or phone. Asked for supervisor three times, never received the call back I was promised. I would give a zero star rating if possible. Do not purchase anything at Rona if you have any other options. They will never help you with warranty or any other issue. Will not shop again”

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Posted 2 months ago

“I ordered a simple dolly. 2 wheels that's it. They packed it in a box when they knew there were missing pins for the wheels and only 1 washer. So of course I open the box, pull out the dolly and the wheels fall off. There's no way they could've packed it in the box without knowing that, but they did and shipped it off to me. Customer service was useless when I called and insisted on having pictures. For what, I dont know. I returned it online and got someone to take it back for me as I couldn't, which is why I wanted it delivered originally. I'll never shop there again. Plenty of other stores sell a dolly!”

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Posted 2 months ago

“wrong info on web site info on product in store, went to Canadian Tire and got what I was looking for.”

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Posted 2 months ago

“VERY POOR CUSTOMER SERVICE - ACTUALLY CAUSED DAMAGE TO MY HOME AND TAKE NO RESPONSIBILITY FOR IT - Story is we ordered washer and dryer - told instock and then one week later told we dont have that in stock - so change made and wait another week - then washer arrives and delivering company does not just leave appliance as we were told they would but detaches and water from the existing washer and breaks off connection and floods first floor and basement despite them distinctly informing us they would not install the new appliance - water shut off after 10 minutes and considerable damage to home - they then left dryer out in hallway as gas was not disconnected - called emergency plumber who came to first pipe and had that charge to pay for - then wrote company to explain issue and they said they would forward it to insurer who basically said it was not their responsibility and would not assist in paying anything that it must have been preexisting despite never having an issue. Terrible customer service and have contacted a lawyer who basically said they will delay the process to run the costs up and then settle after a year or two - I will never use Rona again when there are just as capable other box stores around. We are out over $4-5000 asking only for a new washer/dryer. They have to accept responsibility for the water damage as their listing states they will not detach anything even though the deliverer said he was just doing us a favour. Very bad experience with Rona and we are certain to tell all our clients and neighbours in the area that they do not stand behind their own mistakes”

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Posted 3 months ago

“If I could give negative stars I would. I ordered something online to the cost of $1035.00. Of course they took payment right away. I cancelled on the 5th but because they couldn't track ut they wouldn't cancel. So then I was told to return at delivery by not accepting which I did on the 11th of March. Today they told me that they confirmation I refused delivery but still will not process a refund as the sane vendor you couldn't track has supposedly not received it. This is not my problem its their problem they confirmed I refused delivery so need to put the money back on my card. This is frigging ridiculous its been 20 days since I refused delivery and 26 days since I first tried to cancel.”

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Posted 3 months ago

“Horrible to deal with for defective items purchased online. Will never ever order anything online with them again.”

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Posted 3 months ago

“Made new friends and love working there”

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Posted 4 months ago

“Made new friends and love working there”

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Posted 4 months ago

“So Rona wonders why they can't expand their customer base and continue to shutter store locations. I can tell you from my perspective, that their customer service is likely the leading cause. I was about to purchase $2,500 in windows and skylights during their "no sales tax" event. Being a savvy shopper, I did my research and found the exact same items at the Home Depot for less money. I looked up Rona's "Hassle-free Price Match Guarantee" and provided all the details they requested only to be told that they cannot price match items on promotion. The terms and conditions are unclear as they lead the consumer to believe that as long as a competitor to Rona is not advertising a sale, Rona will price match.......not so. Rona told me they won't price match, so I asked for a refund and will go buy my items from their competition since they do a better job ensuring they have the lowest price. Rona brings in customers by stating they'll match the price, but don't deliver. Furthermore, simply matching the price in my opinion, does not earn my business. the competitor who is priced competitively deserves my business since they have done all the leg work. In this case, the consumer is doing the leg work for Rona to get the sale. Absolutely not deserved. I will shop at the Home Depot from now on as Rona has shown me that they don't care about customer retention.”

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Posted 4 months ago

“I was in Rona on March 6, 2026 looking for some safety grab bars for my shower and bathtub in two different bathrooms and a few other items. The Manager, Dorian was very polite and helpful and took care of my list very quickly. Marta, at the checkout was also friendly and helpful. My new bathrooms are not only safer now, but look beautiful.”

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Posted 4 months ago

“I am so disappointed in the service I got from Rona. Bought a commercial dishwasher there, and even though it was brand new it did not work. Rona told me that I can’t return the appliance, and the manufacturer Forno refused to give a refund, even though there is a one year warranty. So now I’m stuck with a broken commercial dishwasher, but wait Rona offered me $200 refund so I can get it fixed. I won’t support Rona again.”

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Posted 4 months ago

“I would like to thank Mr. Damian who is a salesperson in the plumbing department at Rona retailer/shop located in 1848 Provincial Road,Windsor, Ontario, N8W 5W3 I knew nothing about plumbing until Mr. Damian helped me countless times with the construction of a kitchen Drain system. It is a pleasure to buy from a retailer whose employees are well trained and patiently and gladly help buyers like Mr. Damian was for me. Thank you very much Rona, thank you very much Mr. Damian”

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Posted 4 months ago

“Twice in 6 months I have bought items off Rona.ca and both times I have had troubles. Any communication is unhelpful, untruthful and rude. The first time my contractor was waiting for a bathroom vanity I ordered. They extended twice the date it would arrive and at the last moment said the delivery company wrecked it and to wait 5 days to get my money back in my cc. I was 2 weeks late by that time as they kept putting me off. The second time I ordered tiles that said they were $1.63sq ft in bold black writing with a line and $14.98 under that in light smaller black writing, which I assumed was them in bundles. I input 75sq ft into their calculation page and it gave me the bundles to buy and I did and then received only 10 tiles, so I called and was told a case was made and to wait for an email. When none showed I sent an email and opened a case and sent screenshots of the transaction and the costs their site showed. Then I got a call where they said they couldn’t hear me and would call back but they never did. I called them to have a customer service guy say what I see makes no sense and them saying it’s $1.63sq ft for a tile that is just 11.5” x 11.7” tells him they are $14.98 each. He says it to me three times but can’t explain how he could say that so I ask for a supervisor. He’s so rude and bored and it’s obvious. There’s no one to talk to me he says. I work so I arrange with him a call today at 12:30. No one calls. Once again a tradesman is waiting for things I bought from you and you have lied in your ad and misled me and now are ghosting me. Awful way to treat people. I’m do renos and now I won’t buy in your store”

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Posted 4 months ago

RONA is rated 1.8 based on 642 reviews