Just spent 1:04 hrs just to place an order for some heavy duty shelving units. And it was the worst buying experience ever. Sleepy customer service rep - had to ensure her for over an hour. She spent half the time trying to get authorization for a price match from Rona $249 to Lowe’s $198 item. Because it’s the same family of companies she tells me there is not 10% discount on price matches! Then the rest of the time was repeatedly trying to complete my profile. And after all that Rona’s ordering system wasn’t working so no credits cards worked. So after an hour I could not place an order!!! For all this utter waste of time, their faulty ordering system, and having to buy from Lowe’s all over again, she can only offer me 10% off my NEXT order! Not happening. Home Depot here I come,