This was my first and LAST experience with Rona. I ordered a product on line that arrived with the box open and the product completely destroyed. I called Rona Customer Service and was told if I returned the product to ANY Rona store that I would receive my refund right away. So I drove to the Bradford Store on Dissette which is the closest to my home and they told me they were not a corporate store and could not return it. So I was lied to by Customer Service. I had to go to the store in either Schomberg or Barrie, neither of which are near me. I drove to the Schomberg store and returned the item. A miserable experience and the last one with RONA.