I agree … never order online. I bought a lovely set of patio furniture from them. Took a long while to get it and trying to track it was a nightmare. Anyways I finally found out that although I live in Ottawa this was coming from B.C. It finally arrived but one section was wrong. Well, try contacting them! Not going to happen. I contacted different customer services of theirs online and got different answers but no solutions. This was May. I still have the wrong piece but paid the full price. Phoned their number but no option for talking to anyone. So I’m stuck with an expensive piece of furniture with an armchair piece on one end and no arm on the other end, throw pillow missing and a “who cares” attitude from Rona.