Ordered a $4500 solarium from Rona. Was delivered damaged. Requested two parts to be shipped to replace the damaged. Multiple emails and phone calls To find out when I will get the parts. Their response is when they know they will tell me. two months now, and I am still waiting For them to provide shipping information. They refuse to allow me to speak to a manager, total incompetence on the part of customer service. they try blaming the manufacture shipping the parts, but I called them and they shipped the parts the next business day. So I’m pretty sure that Rona had done nothing and was lying. extremely bad Customer service I will not order online from Rona again and I suggest you do the same.