I ordered 3 toilets and purchased their triple play install on all 3 over $1000. The day they were supposed to come they called and said the truck broke down so they would come the next day fair enough trucks break down. The next day so called Tech. Hardeep Bhiwani of Mak Appliances and Plumbing sub contracted by quickcontractors.com showed up with the 3 toilets said 1 toilet was dirty so he would only install 2. I said while you are installing the first 2 I will clean the 3rd. I cleaned the toilet but while I was doing it they snuck off with out doing anything. When I informed Rona of this they were surprised because they said they installed them. Rona did refund me the install fee but now I have 3 old toilets to be removed and 3 new ones stacked in my dining room to be installed. DO NOT USE RONA EVER. Not worth the hassle.