Ive had the same problem. Ordered a power washer hose (in stock) online several weeks ago. Trying to get an update on when it will ship to no avail. Tried two emails with no response. So tried calling their 1-800 number twice over two days only wait on hold over 45min both times and gave up.
Rona online sucks with horrible costumer service, HomeDepot order shipped out in two days.