If I could give "0" stars, I definitely would. I understand during this bizarre time that online orders are in high demand. However what is completely unacceptable is the fact that for over a month after my husband ordered, we tried calling day in and day out but the Customer service line was constantly busy. We sent email after email, with not one reply to this date! We contacted the store numerous times, and about two weeks ago, a lady said our door would be out for delivery the coming Friday. Then my husband takes the day off that day in order to be home to accept that door and it never shows up nor do we even get the common courtesy of a phone call to let us know that it was not coming that day so needless to say a whole entire 10-hour day lost at work which means 10 hours of money lost because of this incompetent company and their major lack of communication. Fast forward to today 20 minutes before the door is arriving they call my husband to tell him the door is arriving it's on the truck for delivery well that's funny we're at work so he rushes home from work to be home to accept this door we get the door and it's damaged Beyond damaged and the truck driver says it was like this when I picked it up at the store. so again we are unable to get through to customer service the store that we purchase it from is telling us to contact customer service and to send an email with pictures we've done all of this and as usual I'm assuming we will not get any reply to emails. Our next option is to find a way to borrow a truck in order to bring the door back which is about 40 minutes away, to return it for a refund, minus delivery!!! Are you kidding me????? For the love of God, don't purchase from RONA!!!