I hired someone today to install a bathroom vanity and had to return to the store 3 times - first to pick it up, second to exchange it because it had a broken leg and then to exchange the second one because the counter was broken. This not only was an inconvenience to have to return to many times and a reflection of the poor quality assurance at RONA but I also had to incur more cost for the time of the person he hired for the job of installation. When I spoke to a manager about these incidents requesting some kind of acknowledgement of the inconvenience such as a small discount or gesture of customer service - I was told "if I had to compensate every person who came here with a broken product... " and was sent on his way- and this was from the manager.