I made two purchases at this store, and unfortunately, both were problematic. The first purchase was a two-bar roof rack. When I got home and tried to install it, I realized it was the wrong one. I returned to the store the next day to exchange it for the correct model, only to find out that the right rack was actually cheaper. I was disappointed that there was no offer of a discount or even free installation to make up for the inconvenience. The second purchase was a roof platform. I used the store's website to select the product based on my car’s details, and the picture on the site clearly showed a platform that covered the entire roof. However, when I got home, I discovered the platform was only half the size. I returned the next day, paid an additional $280, and had to settle for installation as part of the deal. Overall, the lack of attention to detail, poor communication, and minimal customer service made these experiences very frustrating. I won’t be returning or recommending this store.