Original telephone enquiry handled extremely well. Order placed with a reference to 3-5 working days, arrived within 48 hrs, excellent service, well packed with clear instructions on unpacking. Although pictorial fitting instructions took a while to get my head round, it fitted well, with a bit of a struggle for one person, but manageable safely. Only criticism is the fixing of the initial screws through the brackets, it's very awkward if you use a modest sized drill/driver. All in all a first class product, with excellent service. Looking forward to safe, easy loft access.