We ordered and paid £495 for an extra large sideboard after waiting weeks for it to come back in stock. We were so excited when we knew it was on its way, only to be totally deflated when the 2 man delivery, albeit on time, produced us with a small t.v cabinet. Now, had it of been a small sideboard I could have understood the error, but a TV cabinet bears no resemblance to our original order. I emailed Roseland who's reply was, sorry, picked in error, oh really.!! We'll arrange for your item to be shipped. Moving forward 1 week, there's been no further correspondence from Roseland, despite me emailing and asking for an update, and nothing from the carrier to suggest it's with them. To say I'm disappointed is an understatement, once (if) we ever get our item I'll have to seriously consider whether we ever order anything else from them, but I sincerely doubt it.!!
4 years ago
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