Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,920 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,920 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 5 star review on 8th April 2024

524

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with the service from Roseland, they kept me informed of delivery progress and items arrived well packaged. Lovely quality at a reasonable price!”

Roseland Furniture 5 star review on 14th September 2021

Helpful Report

Posted 3 years ago

“CHECK REAL WORLD FURNITURE DIMENSIONS This is the 2nd time I've ordered a bookcase from this company, however the overall experience this time was less positive. In short, I looked carefully at the measurements of the bookcases on site and paid more for one that claimed to be bigger than my last one. After building it however it instantly looked smaller which was enormously disappointing. I reached out and found Roseland's response sadly more defensive than sympathetic, saying it assumed all customers know that measurements provided are based on the widest possible element (in this case a wide piece of wood on top), not the main, usable section of the bookcase itself (which is vastly more useful). I've asked them to make this clearer on their website, but they didn't seem very interested in this idea, which was surprising. So, make sure you phone them up and check the practical dimensions of anything you buy to avoid making the same mistake and getting the same "we assumed you knew" response.”

Helpful Report

Posted 1 month ago

“Bought 2 item 6 years ago. I contact CS about the colour i ordered. They confirmed,I ordered a new unit. The colour was not the same. They blamed me for mismatch due to my units fading- my units were darker than the new one! - my choices, keep unit or return it which I had to pay 50 quid! Items are made in Vietnam and not the best but the worst CS. Do not buy just in case of a problem and you have to deal with CS. Also search for a colour like London oak on their website and you will see different colours on the pics even though it's the same colour name! Unprofessional.”

Helpful Report

Posted 2 months ago

“Appalling Product and Customer Service. By far the worst customer experience I have ever received and has now left me out of pocket with an item that I did not wish to purchase. I originally bought two sofas from the company that went into storage (in its full packaging that it arrived in) before moving into my new home. Once in my new home we noticed a rip in the sofa in which the company accused of us doing ourselves (very similar to other negative reviews about this company). Again similarly to other reviews we spent months and months chasing this up and eventually someone came out to review the sofa (I must note our sofa was slightly out of warrantee due to being in storage) the company advised as a gesture of good will they will replace the sofa cushions and to expect them within two weeks. This two weeks went on a further few months in which the company eventually advised the manufacturer had went bust and they can either refund or replace the sofa. Because we already had a matching sofa we opted for the replacement sofa in which I throughly checked with them that this would be the exact same sofa in terms of specifications etc in which I was told yes it was just a 'better material'. Again we were told to expect the sofa within a given time frame which continued to get pushed back and back and back, eventually upon arrival of this new sofa months later it was completely different specifications. The name of the product remained the same however it was much, much smaller. This has left me with mismatched furniture and had the change in dimensions been highlighted at the time, as it should have been, I would not have accepted their offer as resolution to this matter. It is their "gesture of good will” has left me in a completely unacceptable position. When I flagged this with the company they have told me there is nothing they can do about this and they feel as though they have satisfied my needs as it was through a gesture of good will and refuse to do anything further. I feel totally swindled by this company and their lack of care for their customers. This issue has been raised with their CEO Tristan Lynch who also has shown no sign of care for his customers and taken over a month at a time to get a response. The company are happy to take your money but not satisfy customer needs, it's pure greed and to pass this off as a 'gesture of good will' when leaving me with a completely different product by giving my false information is disgraceful. I would advise to spend your money else where as this issue has been ongoing for over a year and still no further forward.”

Helpful Report

Posted 5 months ago

“Great sofa for the money. Comfortable, and looks good in situ”

Helpful Report

Posted 8 months ago

“I have always been very pleased with the furniture from Roseland the quality is excellent I did have a problem with my item when it was delivered but I had excellent response from customer services and had a full refund and an apology but I would order from them again for the quality”

Helpful Report

Posted 8 months ago

“I ordered 3No. items - 2 chest of drawers and 1 bedside cabinet. The furniture was packaged with care and delivered in the time frame advised. It is all very well made, a couple of the drawers were sticky at first but have improved with use. It looks good. I recommend Roseland.”

Helpful Report

Posted 8 months ago

“Horrible experience. Wrong item sent and no support received as 14 days had passed when reported.”

Helpful Report

Posted 8 months ago

“I ordered two bedside tables via their website and they were both delivered damaged. I provided Roseland with photos of the damaged items and they offered a replacement. They were very quick to pick up the damaged items but only delivered one of the replacement items the following week. And for a period of one week, they kept saying the second item would be delivered 'tomorrow' but it never happened. They kept blaming DPD but DPD assured me that Roseland had only requested one replacement. I raised a complaint and they agreed to issue a refund but no consideration was given to the distress and inconvenience caused to me such as having to re-pack the damaged items, stay home waiting for them to pick them up, make myself available again on a different day only for them to deliver one replacement item and then stay at home again for them to pick up the single item they delivered. Despite spending time detailing my complaint and the unnecessary stress and inconvenience they caused me, Lesley refused to consider any compensation for that. Her responses to my complaint showed a complete lack of care and understanding. Items shouldn’t be delivered damaged, so the mere fact that they were causes unnecessary distress and inconvenience because the consumer has to go through efforts which are above and beyond what’s expected from a typical purchase in order to put things right but they didn’t seem to be able to grasp this concept. Worryingly, Lesley also confirmed that Roseland aren’t part of the Furniture Ombudsman so there’s no dispute resolution scheme consumers can go to have recourse to justice. I won’t be purchasing from Roseland ever again and instead I’ll use a furniture shop that is part of a dispute resolution scheme so that in case something goes wrong I can be treated fairly and compensated appropriately.”

Helpful Report

Posted 8 months ago

“Ordered late Sunday and received on Tuesday. Very happy with the TV stand - great quality.”

Helpful Report

Posted 8 months ago

“My furniture never arrived. I have contacted customer services over ten times by phone and email and I have been told it has been lost and reordered, three times. This is a disgrace. Theft, in fact. Will be contacting a selection of consumer whatchdog programmes to explore whether this issue is endemic with this company and if you are taking money from other people without delivering. It will soon be the end of the summer with no sign of the summer furniture. What a shame.”

Helpful Report

Posted 2 years ago

Hello Sarah Robertson, We are sorry to hear there have been issues with your item. We have contacted the courier again as they appear to have your items and we expect them to be delivered asap. Unfortunately, on occasion things can go wrong due to unforeseen circumstances. We apologise this has happened to you. Kind regards Roseland

Posted 2 years ago

“Although the item is fine the delivery time was way out”

Helpful Report

Posted 2 years ago

Hello Robert Mealey We are pleased you like your item, but we are a little disappointed that delivery did not meet your expectations. Kind regards Roseland

Posted 2 years ago

“The was my second order with Roseland furniture. The customer service was good & the quality of the products was again of a very high standard. However, whilst the first order was delivered in under 48 hours, this time there was unfortunately a 10-12 day delay in the delivery of my order. This was eventually resolved, but with slow communication from Roseland & with no explanation as to the reasons for the delay during this time, this has reduced my rating here.”

Helpful Report

Posted 2 years ago

“Ordered furniture set 19/07. Site says delivery 3 to 5 days … received 27/07. It was delivered by guys who didn’t seem to care that one of the boxes was falling apart and continued to squeeze through garden gate. All 6 chairs were damaged and the table. 3 of the chairs looked like they had literally been thrown around! Roseland a response was very matter of fact. 10% discount was offered if wanted to keep and that’s it … a total insult. Then we had to arrange collection and I had to pack up and label all furniture in good order. Collected and refund finally landed 09/08. Service overall awful.”

Helpful Report

Posted 2 years ago

Dear Mark, We are sorry to see this has happened, we apologise that we did not meet expectations. We do not expect our items to arrive in this manner. Our initial response is to offer a partial refund o keep items. However, we do have several options if you are not happy with the initial offer. We can see that a request was made to return and have a refund. We apologise if you felt insulted by the initial offer, this was not our intention. Kind regards Roseland

Posted 2 years ago

“Easily assembled and arrived promptly. Ideal size for all the garden cushions.”

Helpful Report

Posted 2 years ago

“thank you for the delivery but it was found that one of the side legs was damaged the 2 dowels holding the leg to the side strut were broken I have since put sealant in the joint to stabilise it and make it weather proof”

Helpful Report

Posted 2 years ago

Hello Eddy, We are sorry to hear there was an issue with your item and you had to repair it, this is not what we expect from our items. We do you hope you enjoy your items, please do not hesitate to contact us if you have any further issues or have any questions. Kind regards Roseland

Posted 2 years ago

“Delivery was prompt”

Helpful Report

Posted 2 years ago

“Very simple ordering process and quick delivery - exactly what I hoped for, matching the online photos. Very good workmanship.”

Helpful Report

Posted 2 years ago

“Excellent efficient processing of order & delivered in a timely fashion.”

Helpful Report

Posted 2 years ago

“Excellent all rouund including delivery”

Helpful Report

Posted 2 years ago

“I had an issue with delivery, and attempted to ensure Roseland was aware of it immediately, my query was ignored, and not believed. However after emails were sent and replies were returned by four different names it became clear my query was not being taken seriously at all. It turned out that DPD was blamed for not even picking up the item from Roseland. If I hadn't informed them I would never have got my item delivered. However, the item on delivery was of good quality as expected. The staff at the office I dealt with were not.”

Helpful Report

Posted 2 years ago

Roseland Furniture is rated 4.5 based on 22,920 reviews