Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,934 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,934 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 1 star review on 4th April 2025

525

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrible experience. Wrong item sent and no support received as 14 days had passed when reported.”

Helpful Report

Posted 1 year ago

“I ordered two bedside tables via their website and they were both delivered damaged. I provided Roseland with photos of the damaged items and they offered a replacement. They were very quick to pick up the damaged items but only delivered one of the replacement items the following week. And for a period of one week, they kept saying the second item would be delivered 'tomorrow' but it never happened. They kept blaming DPD but DPD assured me that Roseland had only requested one replacement. I raised a complaint and they agreed to issue a refund but no consideration was given to the distress and inconvenience caused to me such as having to re-pack the damaged items, stay home waiting for them to pick them up, make myself available again on a different day only for them to deliver one replacement item and then stay at home again for them to pick up the single item they delivered. Despite spending time detailing my complaint and the unnecessary stress and inconvenience they caused me, Lesley refused to consider any compensation for that. Her responses to my complaint showed a complete lack of care and understanding. Items shouldn’t be delivered damaged, so the mere fact that they were causes unnecessary distress and inconvenience because the consumer has to go through efforts which are above and beyond what’s expected from a typical purchase in order to put things right but they didn’t seem to be able to grasp this concept. Worryingly, Lesley also confirmed that Roseland aren’t part of the Furniture Ombudsman so there’s no dispute resolution scheme consumers can go to have recourse to justice. I won’t be purchasing from Roseland ever again and instead I’ll use a furniture shop that is part of a dispute resolution scheme so that in case something goes wrong I can be treated fairly and compensated appropriately.”

Helpful Report

Posted 1 year ago

“Ordered late Sunday and received on Tuesday. Very happy with the TV stand - great quality.”

Helpful Report

Posted 1 year ago

“My furniture never arrived. I have contacted customer services over ten times by phone and email and I have been told it has been lost and reordered, three times. This is a disgrace. Theft, in fact. Will be contacting a selection of consumer whatchdog programmes to explore whether this issue is endemic with this company and if you are taking money from other people without delivering. It will soon be the end of the summer with no sign of the summer furniture. What a shame.”

Helpful Report

Posted 3 years ago

Hello Sarah Robertson, We are sorry to hear there have been issues with your item. We have contacted the courier again as they appear to have your items and we expect them to be delivered asap. Unfortunately, on occasion things can go wrong due to unforeseen circumstances. We apologise this has happened to you. Kind regards Roseland

Posted 3 years ago

“Although the item is fine the delivery time was way out”

Helpful Report

Posted 3 years ago

Hello Robert Mealey We are pleased you like your item, but we are a little disappointed that delivery did not meet your expectations. Kind regards Roseland

Posted 3 years ago

“The was my second order with Roseland furniture. The customer service was good & the quality of the products was again of a very high standard. However, whilst the first order was delivered in under 48 hours, this time there was unfortunately a 10-12 day delay in the delivery of my order. This was eventually resolved, but with slow communication from Roseland & with no explanation as to the reasons for the delay during this time, this has reduced my rating here.”

Helpful Report

Posted 3 years ago

“Ordered furniture set 19/07. Site says delivery 3 to 5 days … received 27/07. It was delivered by guys who didn’t seem to care that one of the boxes was falling apart and continued to squeeze through garden gate. All 6 chairs were damaged and the table. 3 of the chairs looked like they had literally been thrown around! Roseland a response was very matter of fact. 10% discount was offered if wanted to keep and that’s it … a total insult. Then we had to arrange collection and I had to pack up and label all furniture in good order. Collected and refund finally landed 09/08. Service overall awful.”

Helpful Report

Posted 3 years ago

Dear Mark, We are sorry to see this has happened, we apologise that we did not meet expectations. We do not expect our items to arrive in this manner. Our initial response is to offer a partial refund o keep items. However, we do have several options if you are not happy with the initial offer. We can see that a request was made to return and have a refund. We apologise if you felt insulted by the initial offer, this was not our intention. Kind regards Roseland

Posted 3 years ago

“Easily assembled and arrived promptly. Ideal size for all the garden cushions.”

Helpful Report

Posted 3 years ago

“thank you for the delivery but it was found that one of the side legs was damaged the 2 dowels holding the leg to the side strut were broken I have since put sealant in the joint to stabilise it and make it weather proof”

Helpful Report

Posted 3 years ago

Hello Eddy, We are sorry to hear there was an issue with your item and you had to repair it, this is not what we expect from our items. We do you hope you enjoy your items, please do not hesitate to contact us if you have any further issues or have any questions. Kind regards Roseland

Posted 3 years ago

“Delivery was prompt”

Helpful Report

Posted 3 years ago

“Very simple ordering process and quick delivery - exactly what I hoped for, matching the online photos. Very good workmanship.”

Helpful Report

Posted 3 years ago

“Excellent efficient processing of order & delivered in a timely fashion.”

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Posted 3 years ago

“Excellent all rouund including delivery”

Helpful Report

Posted 3 years ago

“I had an issue with delivery, and attempted to ensure Roseland was aware of it immediately, my query was ignored, and not believed. However after emails were sent and replies were returned by four different names it became clear my query was not being taken seriously at all. It turned out that DPD was blamed for not even picking up the item from Roseland. If I hadn't informed them I would never have got my item delivered. However, the item on delivery was of good quality as expected. The staff at the office I dealt with were not.”

Helpful Report

Posted 3 years ago

“I’m delighted with the four items of Farrow Grey furniture I have purchased. They look delightful in my lounge. Very well packed, quick delivery and the items that did need some assembling were very easy to put together.”

Helpful Report

Posted 3 years ago

“Excellent delivery Very well taken care of packaging wise”

Helpful Report

Posted 3 years ago

“We ordered a unit for our hallway, it was delayed and then lost in transit, we it finally arrived it was damaged so we won't be ordering anything else from you .”

Helpful Report

Posted 3 years ago

Hello Suzanne Rawlings, We apologise that your order did not go as planned and the 2nd item has suffered some damage, we have looked for some communication from you about this, unfortunately, we have not had any about the damage. Please contact us at info@roselandfurniture.com where our customer service team will be able to help resolve any issues for you. Kind regards Roseland

Posted 3 years ago

“Ordered table,six chairs and parasol. Parasol missing so rang them up and replacement was here in 48 hours. Great service. Chairs comfy, not put table up, too busy but overall very pleased with everything.”

Helpful Report

Posted 3 years ago

“Easy to order on line but I've had to call 6 times to chase my order up. Each call was a different csa who were all very nice , but no one emailed me or called me bk to update me as promised . I've had to chase my own order from the delivery company myself . I actually believe if I hadn't I still would be waiting on my order !! .... As it turns out my order will be arriving tomorrow , too late now so I will be cancelling it... Wish I'd stuck to Amazon Prime .at least I'd know it would be on time . Definitely won't be buying from this company again . Hopefully as all calls are recorded they can improve on thier service”

Helpful Report

Posted 3 years ago

Hello Mary Sinclair We are sorry there have been issues with the delivery of your item. We have cancelled this order at your request and called the items back from the courier. Again our apologies that this did not meet expectations. Kind regards Roseland

Posted 3 years ago

“Very easy to make a purchase from the website. Delivered on time. Would recommend”

Helpful Report

Posted 3 years ago

Roseland Furniture is rated 4.5 based on 22,934 reviews