I have only ever given good reviews before (see my profile), but this is the first time ever I am compelled to write something about the bad service I received from Roseland recently. I had bought the below sofa from Roseland, listed as £1229.95. A week later I had found the same sofa for £870 on a competitors website (you can tell its the same as the photo shows the same painting hanging on the wall behind the sofa). These prices were both discounted from the RRP of approx. £1400 (which only became aware to me upon several communications with them). Anyway as the sofa had not been delivered yet, I contacted Roseland to ask for a refund. They told me it will cost £150 deduction as per their T&C even though it hadn't been delivered to me yet but was out with the courier. I am ok with paying a fee, this is not the issue, but £150 is excessive and struggle to understand why for a very small corner sofa (the dimensions of which are smaller than normal 3 seaters) that it costs so much when it hadn't even been delivered yet. I did mention to them that we are saving costs because it hasn't yet been delivered to me, but they didn't care with their responses and stated same price if it was delivered anyway and then returned... I know madness of it. Anyway having mentioned to them I found it for cheaper, they offer no other excuse of why they think its acceptable to have a difference of 40% compared to their competitor. They are happy with trying to extract as much money out of their customers as possible. I really wish I never read these reviews before buying their item as felt I was in safe hands, but I guess when everything goes smoothly all is great, but when things go wrong then you see the their true colours. It is a real shame as I liked a few other items on their website, but will definitely do my research going forward because 40% differential is just extreme, I can understand a price difference for a lesser percentage but this is so ridiculous and to offer no consideration to me is really disgusting. I would have still been happy to purchase from them, had there been some compromise, even if I had still spent more in the end with them, but this was immediately shut down by them. I hope they see this as constructive criticism but I doubt it given the business acumen they have already shown me.