Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,917 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,917 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 5 star review on 8th April 2024

524

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrible experience. Wrong item sent and no support received as 14 days had passed when reported.”

Helpful Report

Posted 1 month ago

“I ordered two bedside tables via their website and they were both delivered damaged. I provided Roseland with photos of the damaged items and they offered a replacement. They were very quick to pick up the damaged items but only delivered one of the replacement items the following week. And for a period of one week, they kept saying the second item would be delivered 'tomorrow' but it never happened. They kept blaming DPD but DPD assured me that Roseland had only requested one replacement. I raised a complaint and they agreed to issue a refund but no consideration was given to the distress and inconvenience caused to me such as having to re-pack the damaged items, stay home waiting for them to pick them up, make myself available again on a different day only for them to deliver one replacement item and then stay at home again for them to pick up the single item they delivered. Despite spending time detailing my complaint and the unnecessary stress and inconvenience they caused me, Lesley refused to consider any compensation for that. Her responses to my complaint showed a complete lack of care and understanding. Items shouldn’t be delivered damaged, so the mere fact that they were causes unnecessary distress and inconvenience because the consumer has to go through efforts which are above and beyond what’s expected from a typical purchase in order to put things right but they didn’t seem to be able to grasp this concept. Worryingly, Lesley also confirmed that Roseland aren’t part of the Furniture Ombudsman so there’s no dispute resolution scheme consumers can go to have recourse to justice. I won’t be purchasing from Roseland ever again and instead I’ll use a furniture shop that is part of a dispute resolution scheme so that in case something goes wrong I can be treated fairly and compensated appropriately.”

Helpful Report

Posted 1 month ago

“My furniture never arrived. I have contacted customer services over ten times by phone and email and I have been told it has been lost and reordered, three times. This is a disgrace. Theft, in fact. Will be contacting a selection of consumer whatchdog programmes to explore whether this issue is endemic with this company and if you are taking money from other people without delivering. It will soon be the end of the summer with no sign of the summer furniture. What a shame.”

Helpful Report

Posted 1 year ago

Hello Sarah Robertson, We are sorry to hear there have been issues with your item. We have contacted the courier again as they appear to have your items and we expect them to be delivered asap. Unfortunately, on occasion things can go wrong due to unforeseen circumstances. We apologise this has happened to you. Kind regards Roseland

Posted 1 year ago

“Ordered furniture set 19/07. Site says delivery 3 to 5 days … received 27/07. It was delivered by guys who didn’t seem to care that one of the boxes was falling apart and continued to squeeze through garden gate. All 6 chairs were damaged and the table. 3 of the chairs looked like they had literally been thrown around! Roseland a response was very matter of fact. 10% discount was offered if wanted to keep and that’s it … a total insult. Then we had to arrange collection and I had to pack up and label all furniture in good order. Collected and refund finally landed 09/08. Service overall awful.”

Helpful Report

Posted 1 year ago

Dear Mark, We are sorry to see this has happened, we apologise that we did not meet expectations. We do not expect our items to arrive in this manner. Our initial response is to offer a partial refund o keep items. However, we do have several options if you are not happy with the initial offer. We can see that a request was made to return and have a refund. We apologise if you felt insulted by the initial offer, this was not our intention. Kind regards Roseland

Posted 1 year ago

“Easy to order on line but I've had to call 6 times to chase my order up. Each call was a different csa who were all very nice , but no one emailed me or called me bk to update me as promised . I've had to chase my own order from the delivery company myself . I actually believe if I hadn't I still would be waiting on my order !! .... As it turns out my order will be arriving tomorrow , too late now so I will be cancelling it... Wish I'd stuck to Amazon Prime .at least I'd know it would be on time . Definitely won't be buying from this company again . Hopefully as all calls are recorded they can improve on thier service”

Helpful Report

Posted 1 year ago

Hello Mary Sinclair We are sorry there have been issues with the delivery of your item. We have cancelled this order at your request and called the items back from the courier. Again our apologies that this did not meet expectations. Kind regards Roseland

Posted 1 year ago

“Not yet received! Really angry now….”

Helpful Report

Posted 1 year ago

Hello Lee, We are sorry that this took so long to get to you, it does look like we have had some issues at the warehouse level. We do apologise we did not meet expectations. Kind regards Roseland

Posted 1 year ago

“It's been 3 weeks and I've still not received my order yet.”

Helpful Report

Posted 1 year ago

Hello Helen Gessy, We are very sorry there has been a delay in your item coming to you. We have addressed this with the courier to find out why. We will update you shortly. Kind regards Roseland

Posted 1 year ago

“You need to use a different delivery company- they arrived in a battered white dirty van, very unprofessional- screeched to a halt, didn’t speak more or less chucked furniture in the hall and sped away. Also quality of furniture very poor- arrived with scratches, dents and uneven bumpy wood used”

Helpful Report

Posted 1 year ago

Hello, We are sorry there was an issue with your items, we can see the photos of the boxes delivered and the box for the 6-drawer chest was not in great condition. We will address this with the courier and pass your comments on. We apologise that there were issues with the items and can see we offered a few options for you. We can also see that you chose the partial refund offered by the customer service team. Kind regards Roseland

Posted 1 year ago

“awful , terrible delayed delivery , lack of contact once decided a return / replacement was needed , would never use again”

Helpful Report

Posted 1 year ago

Hello Hollie Ward, We are sorry you are unhappy with us, the delivery was delayed initially, as the wrong colour was ordered. We can see this was changed at your request at first contact, it is unfortunate the item received some problems. We have made our best efforts to answer all of the emails we received. We emailed you again today to let you know your request has been actioned. We are sorry we have not met your expectations. Kind regards Roseland

Posted 1 year ago

“Have received no delivery date yet, even though the item was listed as in stock, but am badgered with review requests every 2 days, not great.”

Helpful Report

Posted 1 year ago

Hello Jackie, We apologise for the delay in your item getting to you. We have contacted all involved and will update you as soon as we can. Again, our sincere apologies. Kind regards Roseland

Posted 1 year ago

“Was really disappointed with the quality. Anything you cannot see is worst quality we have ever bought. Thought we were buying oak.”

Helpful Report

Posted 1 year ago

Hello Graham Day, Thank you for your feedback, we are sorry you are disappointed with your item, the description on the website is Oak/ Oak veneer & solid wood internals. We do not state that the item is made completely of solid Oak. If there are any issues with the item please contact us at info@roselandfurniture.com where our customer service team will be happy to help resolve this for you. Kind regards

Posted 1 year ago

“Very poor. I ordered two six drawer oak chests of drawers. They are very cheaply put together. The drawers don't fit properly, there are big gaps round the sides and the drawers don't push back in fully so they are not flush with the front of the chests. The stain on one of the drawers is patchy, and on the other chest different colours of wood have been used. I have been in touch with the company who say these can be returned for a refund, but I have to send them photographic proof of the problems before they can arrange this and the service seemed deliberately unhelpful. Delivery wasn't good, so I can't imagine returning is going to be easy. The delivery van couldn't come down our drive, and the driver said he wasn't allowed to trolley the furniture to the front door. We had to do it ourselves - good job we own a porters trolley. We took photos of the badly damaged packaging, but fortunately the furniture underneath had not been damaged. Communication with Roseland has been difficult, as quite often the given phone number either rings out or cuts off. It doesn't fill me with confidence and I won't be using this company again.”

Helpful Report

Posted 1 year ago

Hello, We are sorry to hear you are having issues with your item, to help us resolve this for you please contact us at info@roselandfurniture.com where our customer service team will be able to help. We are also sorry you seemed to have trouble getting through on our phone lines. Our lines are open 9am -5pm and 4pm on Saturdays & Sundays, they can get quite busy but your call should be answered fairly quickly. Our number is 01872 672111 or please email on the above. Kin dregards Roseland

Posted 1 year ago

“Placed my order 15 days ago (was told 2-5 business days for delivery) and still not received anything at all.”

Helpful Report

Posted 1 year ago

“Don't buy from them! All furniture is shipped in from Vietnam with sub standard packaging. I bought white painted bedroom furniture, many yellow marks due to not sealing wood knots. Wooden feet with splits in the wood, dents and chips in the wood with warped wood. Told customer services and I was offered £100 back or I was to repackage and send back which wasn't an option. I asked them to cover the cost of the Farrow and Ball small Paint pot at £29 for the touch ups to the furniture. I was told the £100 offered was for me to use to get the furniture repairs, take it or leave it and send back. Appalling customer service and poorly made furniture, don't buy from them.”

Helpful Report

Posted 1 year ago

Hello David Sercombe Thank you for your feedback, we are sorry you were not happy with the items, we offer several options for our customers and can see that you chose to have a partial refund. We are sorry you felt unhappy with this. Kind regards Roseland

Posted 1 year ago

“I tried to buy some furniture from you. On the day of my order you emailed that it had been dispatched and you took my payment. After 6 days waiting I messaged you to ask when it would be delivered. You failed to give me a delivery date. I tried again the next day and you again failed to give me a delivery date. I phoned you and the person on the phone was unable to give me a delivery date. She offered to cancel the order. I explained that as I was about to go on holiday, I would reluctantly have to request the cancellation. She agreed to cancel it. Since then I have heard nothing from your company. No apology and more importantly, no refund of my payment. I am not impressed by your non existent Customer Service. In fact I have been incredibly saddened by the whole experience. Please sort yourselves out. David Parson”

Helpful Report

Posted 1 year ago

Hello David Parsons, We do apologise that we did not meet your expectations. We cannot give a delivery date from the office, the courier we use contacts the customer to arrange this with them. We can give you an estimate of expected delivery and I am sorry that this did not take place. It is unfortunate this caused the order to be cancelled. We have refunded you for the item. Kind regards Roseland

Posted 1 year ago

“Still haven’t received item after 2 phone calls to chase up.”

Helpful Report

Posted 1 year ago

Hello Steve Manning We apologise for the delay in your delivery, the items come directly from the supplier and we believe there has been a delay in the dispatch of these particular stools. They should contact you shortly to arrange the delivery. Kin d regards Roseland

Posted 1 year ago

“Awful, Awful, Awful service. I would not use or recommend this company again”

Helpful Report

Posted 1 year ago

Hello, We are sorry that we have not met expectations with the service provided. It is unfortunate the way the drivers left your item in February, causing an issue with the item. We apologise your item went out of stock and there was a long wait for the new items coming in. The chairs were extremely popular and sold out very quickly. Kind regards Roseland

Posted 1 year ago

“I received my second delivery of the Cheltenham blue sideboard. The first was returned for damage. The second is also damaged. Customer service was very good however and quickly sorted for me. I’m left with a problem though as don’t want to return again. Its such a shame as it’s a beautiful piece.”

Helpful Report

Posted 1 year ago

Hello Stephanie, We are sorry to see this, we will contact you via email to see how we can resolve this for you. Kind regards Roseland

Posted 1 year ago

“Ordered bed 13/06, stated 3-5 days delivery. Contacted Roseland 22/06 as still no delivery date. Customer service investigated, item lost in delivery depot. Agreed to order another and to use different carrier. Was promised item to be delivered by 30/06. No further communication, via email/phone confirming this. Contacted Roseland 28/06 as heard nothing. Customer service very poor. Basically said they had done what they said they would do and could do no more. Not even an apology and very much ‘I dont care’ attitude. Very disappointed as wanted to buy local and initial contact in store had been good Unable to review actual item as we have never received it.”

Helpful Report

Posted 1 year ago

Hello, We are is very sorry that there have been issues with receiving your item. We will email you about this. Kind regards Roseland

Posted 1 year ago

“Really poor so far. Delivery stated 3-5 working days and I have still not received my item over 2 weeks later despite it saying it was despatched nearly 2 weeks ago.”

Helpful Report

Posted 1 year ago

Hello Matthew We are sorry that there was a delay in your item getting to you. However, it was nice to speak to you yesterday and get this resolved for you. Kind regards Roseland

Posted 1 year ago

Roseland Furniture is rated 4.5 based on 22,917 reviews