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Anonymous
I bought a sun lounger from this company but wish I'd taken more notice of the bad reviews. The sun lounger it's self is good but the cushion provided is awful. It's specified as 'shower-resistant' meaning you would assume it could be left outside during the day and if there was light rain, it would be fine. Not the case. After a brief heavy shower, I went to get the cushion in to dry it off as per instruction. The wood stain leaked onto the cushion leaving brown marks all over it which won't come out. The cushion also took days to dry as the water had soaked right through to the foam. There was no hint of shower-proofing. After contacting customer services to complain, I was told it was my fault for leaving it out in the rain and they wouldn't do anything, despite them claiming some water resistance on the advert. Helpfully, the link to the item on their website was also gone so I wasn't even able to check their advert claims. Perhaps I should be able to predict the weather to the minute and rush in and out to bring the cushion inside? The customer service was very poor, washing their hands of any responsibility and blaming either me or the manufacturer for a substandard piece of furniture. Pathetic, in my opinion, and won't be going anywhere near this company again, I'd suggest you didn't either.
3 weeks ago
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Roseland Furniture has a 4.5 average rating from 22,932 reviews