Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,917 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,917 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

Write Your review

Tell us how Roseland Furniture made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Roseland Furniture 5 star review on 8th April 2024

524

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Although the item is fine the delivery time was way out”

Helpful Report

Posted 1 year ago

Hello Robert Mealey We are pleased you like your item, but we are a little disappointed that delivery did not meet your expectations. Kind regards Roseland

Posted 1 year ago

“The was my second order with Roseland furniture. The customer service was good & the quality of the products was again of a very high standard. However, whilst the first order was delivered in under 48 hours, this time there was unfortunately a 10-12 day delay in the delivery of my order. This was eventually resolved, but with slow communication from Roseland & with no explanation as to the reasons for the delay during this time, this has reduced my rating here.”

Helpful Report

Posted 1 year ago

“We ordered a unit for our hallway, it was delayed and then lost in transit, we it finally arrived it was damaged so we won't be ordering anything else from you .”

Helpful Report

Posted 1 year ago

Hello Suzanne Rawlings, We apologise that your order did not go as planned and the 2nd item has suffered some damage, we have looked for some communication from you about this, unfortunately, we have not had any about the damage. Please contact us at info@roselandfurniture.com where our customer service team will be able to help resolve any issues for you. Kind regards Roseland

Posted 1 year ago

“The drawer screws were too short for the drawer fronts. I had to wait a week, two phone calls and one email to get them replaced. One small drawer is ill fitting and slides about.”

Helpful Report

Posted 1 year ago

Dear Doreen Humphries We are sorry to hear there was an issue with your item, please contact us again at info@roselandfurniture.com if you are still having issues with your item and we will be happy to help resolve things for you. Kind regards Roseland

Posted 1 year ago

“Delivery took longer than anticipated, online said 1-3 days took 5. One item was broken waiting for replacement which is another 3-5 days. Quality ok but you get what you pay for !”

Helpful Report

Posted 1 year ago

Hello, We are sorry delivery was slightly later than expected, we do try to hit our targets. Unfortunately, this does not always happen for this we apologise. Kind regards Roseland

Posted 1 year ago

“Have purchased numerous pieces from Roseland, all solid and hard wearing. No issues. Lovely. The wardrobe just purchased I hate to say is not so solid and was difficult to assemble. Had to get a replacement handle as well, as one did not even fit. Customer service sent a replacement through but for £700 it should have not been an issue. As an final note not too sure on the couriers used..... perhaps look for alternative as they weren't the best.”

Helpful Report

Posted 1 year ago

Hello Thank you for your feedback, we are sorry that there was an initial problem with your item, we are pleased that this was resolved for you. We do hope we can be of service in the future. Kind regards Roseland

Posted 1 year ago

“Had a few items in the past. This last one quite good but not the finish and standard off my other items”

Helpful Report

Posted 1 year ago

Hello Jennifer Brown Thank you for your feedback, we are sorry to hear there is an issue with your new item. Please contact us at info@roselandfurniture.com where our customer service team will be able to help. Kind regards

Posted 1 year ago

“Order a white farrow cupboard. It arrived damaged. Contacted Roseland and they were suspect quick to exchange. Collection of old and delivery of new arranged very quickly. Unfortunately the replacement cabinet was also damaged. Partial refund given.”

Helpful Report

Posted 1 year ago

“Unfortunately you picked the wrong product from your warehouse and delivered it to me, I then had to wait for the incorrect item to be collected and the correct one delivered, essentially someone had to be present at the delivery address 3 times, instead of once, which isn't easy whe juggling work.”

Helpful Report

Posted 1 year ago

“Would have been a better rating but my items were supposedly dispatched on 29th June 2022 and it now 13th July and am nowhere nearer to getting them”

Helpful Report

Posted 1 year ago

Hello Catherine Bagley, Thank you for your feedback, we are sorry you are not happy with the delivery, we did have a notification to not deliver from the 23rd of June to early July as you were on holiday. We can see there is a delivery planned for Friday of this week for you. We hope you love your items when you receive them. Kind regards

Posted 1 year ago

“The chest of drawers are a good size, however the drawers feel a bit flimsy”

Helpful Report

Posted 1 year ago

“Unfortunately, the first tv cabinet that arrived was badly scratched. Roseland were quick to send a replacement but unfortunately that one also had a mark on top, which I couldn't remove completely. I accepted a very small refund as I couldn't be bothered to return another one! I don't think their quality control exists......”

Helpful Report

Posted 1 year ago

“I actually thought Roseland Furniture made some of their own furniture including the nest of tables I purchased. They arrived in very good time. I gave 3 stars because 1) it is not made by Roseland, although it has a name plate screwed on the underside. 2) the wooden tops are so different they do not look like a set. 3) the larger table is cracked where the legs are screwed to the table. This is where the person from Vietnam has put the quality control sticker. I emailed Roseland. I was informed the 3 different table tops are colours because they are real wood but, in my view they are coated anyway. The 3 colours could have been chosen to match not, one of them being an orange colour. I was asked to send photos and then I was asked if I wanted to return the tables or have £15 refuned. I chose to have a refund as I informed the person who had asked because, I couldn't be bothered to organise a return. As my husband and I work 12 hour days. Returning them was not a feasible option to me.”

Helpful Report

Posted 1 year ago

“Just a little bit disappointed because photo in one of the 'House' magazines looked as thought legs were were made of wood, but that was my fault for not looking for that specification. Being all plastic the chairs look better as patio garden furniture rather than dining room furniture. There was quite a lot of instances where the plastic on the frame had run out of mould and had to be trimmed off in order to get legs to fit flat to surface. Pretty chairs though.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback, we are pleased you like the chairs, and sorry that you missed the description of the materials it is made from. I'm sure that they look great. Kind regards Roseland

Posted 1 year ago

“Haven't received my footstool yet so can't comment but will update once it arrives Was dispatched very quickly, 2 weeks ago, but heard nothing since”

Helpful Report

Posted 1 year ago

Hello Sonya Ingilby We are sorry there has been a delay in your item arriving, I can see that this is being delivered today. Kind regards Roseland

Posted 1 year ago

“The item was received damaged and we had to send photographs as proof of damage. The option to exchange was offered and we have accepted that, we are still waiting for the pick up of the damaged item and will only get the replacement once Roseland has received the damage item, I believe. So having got rid of our old tv stand we will have to watch the telly on the floor until the new one arrives, and knowing the delivery company XPD that Roseland Furniture use, whom we have had unhappy experiences of previously, we do not expect to be soon.”

Helpful Report

Posted 1 year ago

Hello Avril, We are sorry there has been a slight delay in your item arriving. We can see there is a delivery planned for the 30th for you. Kind regards

Posted 1 year ago

“I ordered the Alfie armchair in teal. The quality is very good and it looks attractive however it’s not a comfortable piece of furniture. The seat pad feels as if there is a plank of wood contained in the stuffing. I’m hoping it will soften with use but, at the moment, nobody wants to use it.”

Helpful Report

Posted 1 year ago

“Fast delivery and reasonable. Quality is not as good as other leading oak retailers. Internal wood seems quite cheap”

Helpful Report

Posted 1 year ago

“Good quality furniture. But one of the bedside tables was damaged. Nobody replay to my email about thedamaged bedside table.”

Helpful Report

Posted 1 year ago

Hello Laura We are sorry that there is an issue with your item, we did indeed reply to your email on the 13th of June and are currently awaiting a reply from you. Kind regards

Posted 1 year ago

“1. First order never arrived. 2. Replacement order not as described on your website 3. Qeality otherwise acceptablr”

Helpful Report

Posted 1 year ago

Roseland Furniture is rated 4.5 based on 22,917 reviews