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Roseland Furniture Reviews

4.5 Rating 22,917 Reviews

89 %

of reviewers recommend Roseland Furniture

Company Reviews

Product Reviews

4.5

Based on 22,917 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 5 star review on 8th April 2024

Roseland Furniture 5 star review on 3rd August 2022

Roseland Furniture 5 star review on 1st August 2022

Roseland Furniture 5 star review on 29th July 2022

Roseland Furniture 5 star review on 29th July 2022

Roseland Furniture 4 star review on 28th July 2022

Roseland Furniture 4 star review on 28th July 2022

524

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My cabinet has arrived and bar a missing draw knob (which I've been promised will be sent) the cabinet is as expected. What wasn't expected was the time scales for delivery. The website quotes 1-3 days when queried with a very helpful member of staff I was informed this is an 'estimate' only?? not indicated anywhere on the site that I could see. The cabinet turned up in 8 days, managing people's expectations are an important part of customer service.”

Posted 2 years ago

“Great furniture, very happy with my purchase although delivery was not 1-3 days. Chased with customer services who were very helpful.”

Posted 2 years ago

“Disappointed in the time of delivery compared to the stated on website, then arrived in a terrible state, frame warped so top didn’t sit flat, email sent but no reply!”

Posted 2 years ago

Good morning, We are sorry to see your item arrived in his way. Unfortunately, I cannot find an email from you about this. Please do try again at info@roselandfurniture.com with the above picture and more if you have them. Our customer service team will then be able to address this. Kind regards Roseland

Posted 2 years ago

“I received x2 bedside tables..They feel solid enough, but are poorly made. I can see all the dowells down the side of the drawers as there are gaps between the unit sides and the drawers The wooden top is nice as are the handles. I haven't sent them back as we have nothing else.”

Posted 2 years ago

Hello Jeannie We are sorry to see this, please contact us at info@roselandfurniure.com where our customer service team will be able to help resolve this for you. Kind regards Roseland

Posted 2 years ago

“Still waiting for my order No 235967 was advised this had been dispatched on 25th April to have not received delivery”

Posted 2 years ago

“Loved the chest of drawers I ordered the delivery very quick but there was a drawer knob missing which I am still waiting for other than this I would have marked 5 out 5”

Posted 2 years ago

“Initial contact with the team was excellent - they agreed to hold all furniture I ordered (approx 11 separate items in multiple boxes). When we went to recall the furniture they were split and despatched separately - not great considering we were at a "new build" where no-one lived. The delivery firm only delivered to our area once a week which didn't suit us. After lots and lots and lots of correspondence, I arranged to send in a vehicle to their warehouse in Gloucester to collect the furniture that had not already been despatched. When the furniture arrived, the boxes were absolutely filthy - so much so that the black soot has gone everywhere in the house. Carpets were subsequently cleaned - clothes as well. The furniture quality is actually very good - it was just a shame about the experience to receive it all - and the state of how it was presented in the packaging..... I have noted all of the above to Roseland directly who I hope will address this in some way.”

Posted 2 years ago

“The furniture itself was good quality though one chair did not contain all the correct washers to enable it to be built. The delivery process was poor as no info was provided by the delivery company as to likely delivery date prior to delivery”

Posted 2 years ago

Hello Annette Murrell, Thank you for your feedback, we are sorry that delivery did not meet expectations. The courier will inform you on the morning of delivery. There was a delay in your item coming out to you due to the Easter long bank holiday weekend. If there is an issue with the item please contact us at info@roselandfurniture.com where our customer service team will be able to help. Kind regards Roseland

Posted 2 years ago

“Product is great, well built and as described. However the delivery was later than initially indicated and was left on my front door step overnight as I was away. Not sure how they can leave it there when no one was home, but they did anyway and lucky it didn’t rain.”

Posted 2 years ago

“Ordered 6 chairs. Money taken. Then emailed the next day to say no stock and the item is being discontinued so I couldn't buy the chairs. Money returned in full. Just a bit of a waste of time.”

Posted 2 years ago

Hello, We apologise that this has happened, our supplier had just let us know that there had been discontinued after we put our orders in for them. This is most disappointing for us as well as the customer. Kind regards Roseland

Posted 2 years ago

“Our table arrived water damaged, customer service was patchy to good, for 3 days the phone wasn't answered but emails answered in 12 hours and Facebook comments replied to. The pick-up of the table didn't go well until the last call to a customer service agent. Allot of the issues would be outside the control of Roseland, Covid staff shortages, useless courier, poor communication, a day before I was about to put the transaction into Paypal dispute the table was collected and a few days later a refund issued.”

Posted 2 years ago

“Staff v efficient but goods damaged.”

Posted 2 years ago

Hello, We are sorry that the item arrived in this way, we do hope we were able to resolve this for you. Kind regards Roseland

Posted 2 years ago

“Item when purchased said 3-5 working days delivery but actually took 14 working days”

Posted 2 years ago

“The bookshelf is excellent. Solid, looks good. I've only marked it down from 5 because it rook almost two weeks to get here from 2-3 day promised delivery.”

Posted 2 years ago

“Great product and client service by Roseland but awful delivery by XPD as they failed to deliver on 2 occasions, their app did not work to track the parcel , and then they did eventually deliver they struggled to find us as there was no facility to leave directions for the driver.”

Posted 2 years ago

“I ordered a sideboard, which, once it arrived, was great. However, rather than the promised and advertised 1-3 days delivery time, it took 9 days to be delivered. Either stop advertising 1-3d, or get a different delivery company to do your deliveries would be my advice. Product itself faultless though.”

Posted 2 years ago

“Pleased with delivery, the two men took the two pieces of the wardrobe to my bedroom. Could see no reason why the wardrobe was not made up, some of the pieces did not align 100 per cent.”

Posted 2 years ago

Hello Peter White We are pleased you like your item, we do not make the wardrobes fully built due to a lot of them will not go around bends and awkward corners on stairs if they were. This is why we choose to have the top in panels. We also do not provide an assembly service I'm afraid. Kind regards Roseland

Posted 2 years ago

“The product I ordered is very nice but the delivery was appalling. Very late and no notice from the courier.”

Posted 2 years ago

“Happy with the TV unit unhappy about delivery time 1 to 3 days???? Waited a fortnight !!!”

Posted 2 years ago

“Bought this for my disabled daughter. I was unaware that it was flat pack furniture and had to make a special journey to put it together ad her carer did not have the ability to do the job. Other than that it looked nice when it was put toy. Did it look like a £600 piece of furniture….well no.”

Posted 2 years ago

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Roseland Furniture is rated 4.5 based on 22,917 reviews