Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,917 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,917 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 5 star review on 8th April 2024

524

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item arrived damaged, issued a partial refund”

Helpful Report

Posted 1 year ago

“Cabinet not alighned a dowel was showing and wood very rough. It is a good looking cabinet and nice colour but not put together properly. Have been happy with roseland in the past.”

Helpful Report

Posted 1 year ago

Hello Carol, Thank you for your review. We are concerned about the issues you have mentioned, please contact us at info@roselandfurniture.com and our customer care team will be happy to look into this further for you. Kind Regards Roseland

Posted 1 year ago

“Nice bedside cabinets, ideal for my Bedroom apart from the drawers being too narrow for the carcass so they don't line up correctly, however it is what it is.”

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Posted 1 year ago

“We have bought a few units from these before with no issues But not impressed with the last unit considering the price we paid The unit itself is lovely but we didn't expect three screws in the packaging that fell out ..I have tried to put them back but the screws are very loose and will not bite into the wood.so I'm guessing they fell out during transit. All in all not a problem but poor workmanship. I did report but they wanted photos and a photo of the QC sticker To be honest I couldn't be bothered as there was no damage to the unit”

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Posted 1 year ago

“Lovely furniture, one handle missing, replacement sent pretty quickly but didn’t send screw to fix handle on, should I have detailed that the handle and screw we’re both missing??”

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Posted 1 year ago

“Veneer top, very dissapointed. Even more so when l saw an almost identical item in Dunhelm for £50 less.”

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Posted 1 year ago

Hello, We are sorry you are disappointed in your item, if there is an issue with it we can help resolve this for you. The description on the website does state that the item has Oak veneer in it. We are sorry if this was missed at the point of order. Kind regards Roseland

Posted 1 year ago

“This is definitely a bed rather than a sofa. Quite uncomfortable for sitting and watching TV. We will need to get a sofa now as we had hoped that we could combine both. Delivery was by a company that gave us very little notice of progress with a delivery date. Showed up after giving 30min. notice and caught us just as we were leaving the house.”

Helpful Report

Posted 1 year ago

“It does look nice, but was a bit disappointed that it wasn't solid wood as it seemed to suggest.”

Helpful Report

Posted 1 year ago

Hello Linda Godfrey We are sorry you are disappointed with the item you purchased, the description on the website does have how the item is made up. We are sorry if this was missed at the point of order. If you are unhappy with your item please contact us at info@roselandfurniture.com. Where our customer service team will be able to help. kind regards Roseland

Posted 1 year ago

“Hello I still haven't received my purchase so not able to write anything could you tell me where it is”

Helpful Report

Posted 1 year ago

“The product we ordered from Roseland is as we expected and is of good quality and is very good value for money. However, the delivery company (XPD Express) used is beyond dreadful. Delivery was promised about a week after Roseland said it was ready for dispatch. We thought this was slow but we were not worried as it was not needed urgently. However, the promised delivery did not happen. This needed several calls to Roseland as XPD will not talk to anyone else. Eventually after about 3 weeks and with no advance notice the item (a five drawer tallboy) was simply dumped on our doorstep. Fortunately, we were only out for an hour or so and took it in OK. Sadly we will never buy anything from Roseland again if they still use this awful delivery company.”

Helpful Report

Posted 1 year ago

“Ordered a bookcase and quality of goods is excellent. However trying to deal with the delivery was not quite as good hence the three stars as I had to chase up my delivery and was given no real explanation as to why my bookcase was stuck in delivery depot for well over a week. This is a shame as my previous dealings with Roseland has been very good.”

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Posted 1 year ago

“Hall table arrived with damage on the rear, it's OK to look at, would have scored a 4 without the rear damage as its ok for the money. Didn't send it back, as I had waited along time for it.”

Helpful Report

Posted 1 year ago

“I was very disappointed with the delivery. My furniture was left on the drive in a un secure area. They had been informed by roseland furniture to change the delivery but still went ahead leaving in open view for several hours. I was assured this was getting looked into by roseland furniture. Unfortunately this as still not happened. I won’t be recommending anyone to buy furniture this way. Carol”

Helpful Report

Posted 1 year ago

“You get what you pay for. Compared with other suppliers Roseland prices are low, but the quality seems to suffer as a result. For example, with the Surrey oak drawers, the side panels, drawer bottoms, back panels etc are very thin compared to more expensive alternatives. We are keeping the chest of drawers but will only store fairly light items in them.”

Helpful Report

Posted 1 year ago

Hello We are sorry you are not entirely happy with your item, the Surrey Oak is one of our most popular ranges, if there are any issues we can help with, please contact us at info@roseland furniture.com kind regards Roseland

Posted 1 year ago

“From the point of ordering (stock available) to delivery - it took almost 8 weeks”

Helpful Report

Posted 1 year ago

Hello Thank you for your feedback, at the point of order there was a fiar lead time on these items, this was on the website at the time. We do apologise that the item took a long time. WE do hope you like your item and hope to be of service in the future. kind regards Roseland

Posted 1 year ago

“I previously brought a sideboard from Roseland furniture many years ago and the quality seemed good. When I did my initial research for that I got the impression that Roseland was a local furniture maker who produced the furniture themselves, but I must have got that wrong.. We recently brought a chest of bedroom draws from them and I have been somewhat underwhelmed. Maybe my expectations were too high for the price we paid. The chest of draws looks good from the front but parts of the back legs have not been painted and if you look inside you can see where some of the wood has split during assembly. Additionally, the draws are not on metal runners and are not an overly precise fit so the gaps around the draws are uneven depending on how the draw ends up after you open/close them. Not a huge deal but when ikea can provide better fitting and aligning draws for less cost I found this to be a disappointment. After having studied the furniture a bit more and noting that it’s actually made in Vietnam I realised that other stores, appear to stock as Dunelm seem to stock furniture made by the same people so quality wise you’re not getting anything better than you’d get at Dunelm. When we ordered the was a 4-6 week wait for the product which turned out to be relatively accurate. I emailed customer service about 4 weeks in asking if they had any more fine grained eta but they weren’t that helpful and couldn’t provide any additional details. Overall I’m reasonably happy with our purchase - it looks good from the angles that matter and works well enough apart from the OCD triggering draw misalignment and the price was “ok. I just think my expectations were probably a bit high to begin with.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback, We are sorry you are not entirely happy with your item. If you have any issues with it please contact us at info@roselandfurniture.com where our customer service team will be happy to help. Kind regards Roseland

Posted 1 year ago

“The TV stand is very good and looks lovely. Delivery was slow and the communication poor. Delivery driver not particularly helpful.”

Helpful Report

Posted 1 year ago

Hello Stephen We are pleased you like your TV stand, we are sorry that delivery did not meet expectations. We do hope we can be of service again. Kind regards Roseland

Posted 1 year ago

“Mixed feelings I bought two pieces from same range but they don’t really match I like the sideboard but not the so called matching tv unit. Delivery took a lot longer than advertised”

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Posted 2 years ago

“I am very disappointed with your courier xdp. I have now been waiting since 3rd May for my order. I really appreciate the communication I have been having from your customer services. They have been answering my concerns every time I've emailed them . However, I would be hesitant to order from you again if you continue to use this courier xdp. The are completely unreliable”

Helpful Report

Posted 2 years ago

“Nice furniture but the single plastic wall fitting was rubbish. How is one supposed to tighten a plastic tie behind a piece of furniture. We put a longer screw either side for stability. Once fitted we are pleased with appearance and colour and size etc. seems quite well made.”

Helpful Report

Posted 2 years ago

Roseland Furniture is rated 4.5 based on 22,917 reviews