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Roseland Furniture Reviews

4.5 Rating 22,917 Reviews

89 %

of reviewers recommend Roseland Furniture

Company Reviews

Product Reviews

4.5

Based on 22,917 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 5 star review on 8th April 2024

Roseland Furniture 5 star review on 3rd August 2022

Roseland Furniture 5 star review on 1st August 2022

Roseland Furniture 5 star review on 29th July 2022

Roseland Furniture 5 star review on 29th July 2022

Roseland Furniture 4 star review on 28th July 2022

Roseland Furniture 4 star review on 28th July 2022

524

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good quality furniture well made and delivered well packaged. We are a bit disappointed that you cannot store paperbacks vertically and get them out, due to the lip on the top of each shelf. A few more inches height for each shelf and it would be perfect.”

Posted 2 years ago

“Great quality wood furniture BUT if they state they will be using XDP Couriers to deliver, you would be better off going elsewhere (read reviews on them onTrustpilot). Again furniture I cannot fault and would buy again...if a different courier service”

Posted 2 years ago

“Happy with quality of furniture. Disappointed when delivered was left in my front garden. Had asked for it to be left with my neighbour. Tracking your delivery wasnt easy to use?”

Posted 2 years ago

Hello Liz Ingram We are pleased you like your item, please accept our apolgies tat the delivery was not as expected. We are sorry they did not take notice of your request. Kind regards Roseland

Posted 2 years ago

“I am pleased with the furnitures but at the same time very disappointed with the delivery system. After I received the e-mail from Roseland that my furniture has been despatched, I phoned Roseland and requested them to ensure that their courier company contacts me before delivery and just does not turn up as I have to arrange to dispose off the old furniture to make room for the new ones. I gave detailed and clear instructions on this matter and I was promised and backed up by an e-mail that the couriers will be informed as such. Unfortunately, the very next day the couriers rang me to say my furniture will be with me within a couple of hours. When I said it not be possible to have the furnitures today, I was basically told they were already in the van and nothing could be done. I rang Roseland but regrettably the person I spoke to obviously was not interested in resolving the issue. From all the good reviews I read on Roseland which was instrumental in my placing order with them, I had hoped that they were much better in their customer service but I regret that they turned out to be the same as others who once they have your money, is not interested any further.”

Posted 2 years ago

Hello Mohammad Jamil, We are sorry that the delivery was too soon for you. We do pass all kinstuctions on to them for them to follow. We woudl ten follow tthis up. We are sorry tat theydid not adhere to your instructions. I am sorry you feel that we were not interested, this would not be our intention. Kind regards Roseland

Posted 2 years ago

“Disappointed the shelves were fixed as books come in different heights. Otherwise it is fine. Delivery company was appalling. Left the bookcase in someone else's front garden, in the pouring rain, completely wrong address other than the number of the house. The owner found it when he came home and kindly brought it round. I had waited in nearly the whole day.”

Posted 2 years ago

Good day, We are sorry you did not realise te shelves were fixed, this should have been in teh description of the item on the webpage. We apologise of te lack of care taken by teh delivery driver . We will pass your comments on to them. We are pleased you do like the item. Kind regards Roseland

Posted 2 years ago

“Customer services were ok but delivery is far too long.”

Posted 2 years ago

Hello, We are happy that you ike your item , we are sorry that the delivery did not meet expectations. Kind regards Roseland

Posted 2 years ago

“I am pleased with the Chair I bought. Good quality and comfortable. However, Roseland furniture were let down by their delivery supplier XPD. I was out when the chair was delivered so rather than calling or redelivering, they left the chair outside my house. It would have sat there for at least 6 hours. Fortunately it wasn't stolen and I got home just as it started to rain so it didn't soak through. It could have been very different. Overall, not a good customer experience.”

Posted 2 years ago

Dear Howard McKiernan We are pleased you like te chair, we are sorry that the dellivery was not as expected. the drivers are not supposed to leave items without prior permission and we are sorry thatthis happened. Kind regards Roseland

Posted 2 years ago

“Happy with my furniture, delivery became a nightmare as you couldn’t speak to anyone to help arrange”

Posted 2 years ago

Hello Helen Philips We are happy that you like your item , we apologise that the delivery did not go as expected. Thank you for your feedback. Kind regards Roseland

Posted 2 years ago

“The bed is beautiful…really happy with it and delivery was excellent. The only thing I would mention is that the headboard is bulky so you lose some length on the bed so if you’re tall (like us) it’s not really suitable.”

Posted 2 years ago

Dear Sophie Tottoh We are delighted you love the bed. We are pleased the delivery went well. thank you for tehg feedback on teh bed. Kind regards Roseland

Posted 2 years ago

“Difficult to assemble. No caps to cover screw holes. Disappointed.”

Posted 2 years ago

Hello Mary Elmhirst, We are sorry that you are disappointed with your item. However, we do not know which item you are referring to as the items ordered were fully assembled. kind regards Roseland

Posted 2 years ago

“Wardrobe came with no pole and no door handle”

Posted 2 years ago

Hello Gary Jones We were sorry to see these were missing from your order and we are in the process of resolving this for you. Kind regards Roseland

Posted 2 years ago

“Nice blanket box arrived very well packaged, disappointed that the underside of the box had been left as untreated wood,the grey paint used on the item had not been applied. I applied a layer of varnish myself to treat the wood.”

Posted 2 years ago

Hello, Thank you for your feedback, we are please you received your item ok. We are however sorry that you were a little disappointed in it. If there is anything we can do to help please contact us at info@roselandfurniture.com. Kind regards ROseland

Posted 2 years ago

“Looks good on line but was worried about how good the padding would be.”

Posted 2 years ago

Hello, Thank you for the feedback. We have contacted you about your concern. Kind regards Roseland

Posted 2 years ago

“I was happy with the service but sadly not the sofa. The cushion on the chaise end of the sofa was too short and wouldn’t lush all the way to the back of the sofa. This meant when you sat on it your bottom would sink down lower than your feet. I sent an email and was initially told it was part of the design. After escalating the matter to management I received an apology for the design fault and was advised it would be reported back to the manufacturer. I was offered £50 if I kept the sofa or a free return. I opted for the return but appreciated the gesture.”

Posted 2 years ago

“Bad communication. Goods delivered 7 days after ordering (from a different company). 4 days later an email arrived from Roseland saying goods had been dispatched. Never heard anything more.”

Posted 2 years ago

Hello Peter Chapman, Thank you for your feedback, the item ordered was a direct delivery from the supplier. ther may have been a short delay at the time due to teh extra 2 bank holiday days, delivery is under normal circumstances 3-5 working days. We apologise our email arraived later, this would also be due to the Christmas & New Year holidays. Kind regards Roseland

Posted 2 years ago

“Ordered a mattress, said would be 3-5 working days delivery, didn’t hear anything at day so so gave them a email, quick response but to say it’s actually 7-10days and that the website was wrong! Eventually when the mattress came it came without a email update so no one was home for the delivery. The mattress it’s self however is great.”

Posted 2 years ago

Hello We apologise for the wrong information being on our webpage, this has now been rectified. You should have been informed by the delivery company of your pending delivery, we are sorry if this did not happen. We are pleased that you do like your item. Kind regards Roseland

Posted 2 years ago

“The item was as expected, but I was disappointed when I went to purchase a matching bedside cabinet, within a week or so of purchasing this item, that they were no longer available. I didn't want to order 2 in case I needed to return the items. This has left me in an awkward position of now wanting to return the item!”

Posted 2 years ago

“I ordered an item which was damaged, the replacement was also damaged and then the next replacement was damaged! All the damage appeared to be during manufacture or packing, not during to shipping to me. To give them some credit Roseland sorted out the problems quickly, but in the end I had to cobble together unbroken bits from two deliveries to make up one good item.”

Posted 2 years ago

Hello Tim Biddlecombe We are sorry there has been issues with the items you received, we are pleased that we resolved these issues quickly for you. We will email you directly to address your experience with us. Kind regards Roseland

Posted 2 years ago

“Same as every other 'oak furniture' shop. Reasonable quality furniture, imported from Vietnam - beware the "pre-order" which may be stuck in a container somewhere. Had regular emails updating me with potential delivery dates, but hard for them to be specific.”

Posted 2 years ago

Hello Thank you for the feedback, we are pleased you like the furniture. We do apologise about the delay in your items arriving. We do hope we can be of service in the future. kind regards Roseland

Posted 2 years ago

“Item damaged in transit, refund was prompt and customer service dealt with the matter efficiently”

Posted 2 years ago

Hello We are sorry that your item was damaged in transit, we are however pleased we were able to resolve this for you promptly. We do hope we can be of service in the future. Kind regards Roseland

Posted 2 years ago

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Roseland Furniture is rated 4.5 based on 22,917 reviews