Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,927 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,927 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 4 star review on 28th July 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Drawers don’t fit properly and the handles are stained. The back of unit felt damp. Regret we would not use Roseland again.”

Helpful Report

Posted 3 years ago

Hello Alexander Marnoch We are sorry to hear that there is an issue with your item, we have checked for communication with us about this but have yet to receive any. We will contact you via email to help resolve any problems you have. Kind regards Roseland

Posted 3 years ago

“Bookcase arrived damaged. Roseland need to have a better transport / courier to deliver their items.”

Helpful Report

Posted 3 years ago

Hello Jon Tweed We are sorry that the delivery did not go as expected and the item suffered some damage. I can see that you have contacted us about this and our customer service team have helped resolve this for you. Kind regards Roseland

Posted 3 years ago

“Ordered a Charleston Black Coffee Table which arrived ahead of the given delivery day. The table is lovely and the review would have been a 5 stars if the delivery had been smoother. Both Roseland staff and courier let that down. Despite call to Roseland, the heavy table was left with an elderly neighbour and it proved difficult for both of us to get it into my house”

Helpful Report

Posted 3 years ago

Hello Thank you for your feedback, we are sorry that you were let down by the couriers. The courier is not supposed to leave items without prior permission, we apologise if this proved to be difficult. Kind regards Roseland

Posted 3 years ago

“Product not finished well”

Helpful Report

Posted 3 years ago

Hello, Thank you for your feedback, we apologise that there were issues with your item. Looking into this we can see that this has been resolved for you. Kind regards Roseland

Posted 3 years ago

“Great product and I have ordered another item but very unsatisfactory despatch/delivery process. Please stop using Tuffnells. They are hopeless in terms of advising you when your item will be delivered and have a very strange tracking system which is useless. Also, the driver just dumped the package on my front step without as much as a good morning. Why are you not using DPD or Hermes?”

Helpful Report

Posted 3 years ago

Hello We are pleased you like your item, we are sorry that the delivery let you down. Unfortunately, the item you ordered was too heavy for DPD or Hermes to take. Kind regards Roseland

Posted 3 years ago

“Table put together with only three bolts”

Helpful Report

Posted 3 years ago

“We had no problem with the exchange of a damaged tv unit. Everything went smoothly enough apart from the fact we had to buy bubble wrap to return the damaged unit. I would like to say how disappointed I was to discover only a week later the unit was reduced by nearly £70 very upsetting. Also it didn’t go down well that you had the audacity to offer me £40 to keep the damaged unit as one of your choices when corresponding about the damage. What do you think?”

Helpful Report

Posted 3 years ago

Dear Elizabeth McMillan Thank you for your comments, unfortunately, your order was previous to the Black Friday deals we have. We do offer several options for our customers that have issues. A partial refund is one option that is looked at case by case. We can see that you opted to have a replacement which we are happy to do. Kind regards Roseland

Posted 3 years ago

“What a shame. The choice and quality of the furniture is great, however the whole experience was let down by terrible delivery service (through a 3rd party) and a real lack of customer service from Roseland in dealing with this issue. Eventually, I was passed on to the complaints team who got things sorted really quickly. I'd be hesitant about purchasing again though.”

Helpful Report

Posted 3 years ago

Hello Nicola Horton, We are sorry the delivery service let you down. We hope you like your item and we are pleased that we were able to get this rectified for you. Kind regards Roseland

Posted 3 years ago

“Sofa and armchair Arthur in emerald. Ordering went fine and was delivered just after 6 weeks. Delivery went very well. The sofa is nice and lush and we like it, but it is much darker than on the picture, definitely more teal/blueish in colour than emerald/green. The cushions have a softer top and do slug down very quickly but can be shaken up. Not as need and tidy as I had hoped for a new sofa, but it is very comfy. Fabric is more shiny and velvety than expected according to the picture. Pet hair does stick quite a bit to it. The furniture is not built exclusively for Roseland, as advertised, they are only selling them on. The producer makes these sofas (here named Manhattan) for a range of sellers, exactly the same sofas, and they are sold at very different prices, most of them cheaper than Roseland. If I had known I could have saved over 200£, which is a lot. My advice (to myself next time) is to do a google image search to see if anybody else is selling the exact sofa.”

Helpful Report

Posted 3 years ago

Hello, Thank you for your feedback, our sofas are made to order from the manufacturers we do not state that they are made exclusively for us. The Arthur is a soft chenille which is a velvety woven material. Unfortunately a velvet style & velvety material will catch pet hair. We are pleased that you do like the sofa and hope you enjoy it for years to come. Kind regards Roseland

Posted 3 years ago

“Service Great, Most Products Great, One Black Mark, The Alba Oak Display Cabinet”

Helpful Report

Posted 3 years ago

Hello Kelvin Spicer We are sorry to hear that there is a mark on your item, we will email you privately about this. Kind regards Roseland

Posted 3 years ago

“The TV unit is not as good quality as other furniture we have bought from you in the past not very substantial also was scuffed on the top Which must have been packed like it as packaging undamaged”

Helpful Report

Posted 3 years ago

Hello Barry, We are sorry to see this has happened. We will send you a private message about this so we can look at resolving this for you. Kind regards

Posted 3 years ago

“The delivery was much quicker than first estimated. I assembled the telephone table without any problems. I then unpacked the t.v. Unit it looked just like the pictures on your website. Then came the disappointment the unit was extremely rough, I dought that any finish had been applied. There was small pieces of wood around the shelf. Very disappointed it could have been better”

Helpful Report

Posted 3 years ago

Hello Herbert McMurray, We are disappointed to hear there is an issue with your item, we will contact you directly so we can help resolve any issues you are having. Kind regards Roseland

Posted 3 years ago

“It wasn’t easy picking out what I was looking for from the website because it was all beautiful products you have ….but from paying for my sideboard until now I haven’t heard from you since …except for your ads ….it would be nice to be kept in the loop as to where my product is ….. I paid for my sideboard on 2.11.21 and haven’t been updated to where it is now …..I was beginning to panic in case I have been scammed …..so maybe if you kept customers in the loop would be nice”

Helpful Report

Posted 3 years ago

Hello Yvonne Clark Thank you for your feedback, it does go a little quiet with the 2 man service until they make contact for delivery. WE are sure you will love your item. The Hampshire is a good choice. Kind regards Roseland

Posted 3 years ago

“4 stars for the product 2.5 stars for courier XDP and delay issue with dispatch. I purchased a chair that had an estimated delivery date of 30/9/21, but it was delivered on 9/11/21. However, the product itself was well worth the money despite the fact there were no assembly instructions. Much better quality than Made's Topeka Accent Armchair which I purchased originally but returned due to poor quality and faulty legs.”

Helpful Report

Posted 3 years ago

“Very happy with the product itself, but the delivery service was terrible. I was given a 2-hour window for delivery, however, the delivery itself actually arrived 5 hours after the end of my 2-hour delivery slot. There was no aplogy. Also, I had to plead with the driver to move the delivery (a large bookcase) into the hall of the house. He just wanted to leave it on the doorstep.”

Helpful Report

Posted 3 years ago

“Actual products are good. Customer service is quick to respond. Just make sure you read the T & Cs as in order for someone to physically bring the items into your home you need to pay an additional £25 (due to Covid) Also it delays the lead time - I had to chase this twice. I partly picked Roseland as they had a quick lead time - if you pick a '2 man delivery' it will delay things. The customer service was quick though. It was just annoying having to chase with a house move etc.”

Helpful Report

Posted 3 years ago

Hello, The upgrade of £25.00 is to apply the 2 man service, this is not due to covid. unfortunately, with the 2 man service, it does take longer for delivery, this is due to the nature of how the 2 man service works. I am sorry if this was not clear. Kind regards Roseland

Posted 3 years ago

“Not quite the quality we expected but arrived in good condition.”

Helpful Report

Posted 3 years ago

“The order and delivery time were excellent however our purchase looks more grey than cream so does not really match our cream kitchen. I queried if perhaps it was the wrong item and again Roseland did reply promptly assuring us, from the photo we sent that it was the correct item and colour and that their windsor cream had grey overtones. We haven't pursued it further simply because I can't be bothered with the hassle and can live with it even though it isn't quite what we had hoped for.”

Helpful Report

Posted 3 years ago

Dear Moira Swan, Thank you for your feedback, we are sorry that this does not quite match your items and you're not completely happy with the item. We will contact you via email to discuss this with you. Kind regards Roseland

Posted 3 years ago

“Roseland were very helpful and the customer service was great, but the delivery company they use for deliveries “SGK” were shocking and have let Roseland down in my opinion so be warned if you order anything for home delivery”

Helpful Report

Posted 3 years ago

“Unfortunately our coffee table arrived with the marble cracked in half. The packaging was extremely poor, which meant that I wouldn’t order another one due to the high possibility of it happening again. It’s a shame, as it was a lovely table! That being said, the customer service was brilliant and very responsive.”

Helpful Report

Posted 3 years ago

Hello Gemma, We are very sorry that this item was broken when it arrived, this is not up to our standards. Thank your for your feedback and we will be taking your comments on board. We do hope to be of service in the future. Kind regards Roseland

Posted 3 years ago

Roseland Furniture is rated 4.5 based on 22,927 reviews