Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,927 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,927 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 4 star review on 28th July 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“2 wardrobes orders both with damage”

Helpful Report

Posted 3 years ago

Thank you for your review Mandy. I am sorry to hear that your wardrobes arrived damaged. I can see that we have booked a collection in for a full refund as requested. Kind regards Roseland Furniture

Posted 3 years ago

“Was quoted up to 6 weeks for delivery as one item was on back order, however the order arrived within a week so I was delighted. Didn’t get any delivery updates though so it was a bit of a shock when a guy turned up at 9pm on a Saturday night! This is not Roselands fault, it lays with the courier, but there was only one guy delivering! A 1500 sideboard? Box has a warning saying 2 person lift! There was no damage to the goods but the packing was damaged, hardly surprising given the guy was trying to man handle large items of furniture on his own! The courier is cutting corners and breaking health and safety rules. Quality wise I’d give it 4/10. The finish on the outside is ok so it looks nice, but the build quality is poor, the materials are cheap and the interior tells the story. The driver put the sideboard under his arm and carried it in. I was impressed at how strong he was, but then realised once I’d unpacked it that it weighed next to nothing. When I ordered “light” oak I assumed that meant the colour 😂 I believe the furniture is produced in Asia. I could be wrong but my guess is, it comes in to the UK and goes straight out again without any UK quality control? I appreciate this saves time, money and the environment on repacking, but it means any errors are not picked up until it lands with the customer. For example the TV unit I ordered should have had holes cut out behind the 2 shelves for cables. No holes!! have the tools so I did them myself, but not everyone would have been able, or willing which would cost time and money to rectify as well as disappointing the customer. You get what you pay for I guess. Just beware, based on the pictures on the internet they look comparable with other oak furniture suppliers (who are significantly more expensive) but these units are not solid oak and don’t come close to the quality. That said, I like them and they look fab! Does the job.”

Helpful Report

Posted 3 years ago

Hello David Tyler Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. You will shortly be contacted in order to obtain order information, please do respond so that we can speak with you directly. Regards Roseland

Posted 3 years ago

“My only complaint would be that I bought my item online and paid the money but was a bit worried when I heard nothing past the first email saying that I had placed the order etc. I could not find any contact details other than a generic contact me email which I used to chase up information. However my email was answered promptly it would just be nice to be kept automatically updated on the progress of an order”

Helpful Report

Posted 3 years ago

“Beautiful table,heavy.Tiny chip corner of drawer also can see flaws on the surface sadly.”

Helpful Report

Posted 3 years ago

Dear Louise Smith, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. You will shortly be contacted in order to obtain order information, please do respond so that we can speak with you directly. Regards Roseland

Posted 3 years ago

“I’ve been getting bothered to write a review so here it is. The telephone table was easy to assemble. Its quality is no more than acceptable but it does the job for me. It was overpriced. Delivery was fine and my contact with the company to update the delivery address was really good. They dealt with my problem with the minimum of fuss. So full marks for that, but the actual product drags that down to 3 stars.”

Helpful Report

Posted 3 years ago

Dear Anthony Harrison, We are pleased that the experience with us was to your satisfaction. However, we were sad to hear the item you purchased was not to your expectations. We will contact you shortly via email to discuss. Kind regards Roseland

Posted 3 years ago

“For what I paid it’s ok but it’s not great . The cushions are poorly fitted as is the stool under the chaise lounge part . It’s not going to last long but will have to do for now”

Helpful Report

Posted 3 years ago

Hello, We are sorry to hear that you have not completely satisfied with your item. I can see that you have spoken to us about this and we have help to resolve this issue. Kind regards Roseland

Posted 3 years ago

“Quality not very good, a few rough edges to furniture and slow delivery”

Helpful Report

Posted 3 years ago

Hello, thank you for taking the time to place a review, we are sorry to hear we have not quite met your expectations. We will contact you via email on any issue you are having with the item you purchased. Kind regards Roseland

Posted 3 years ago

“Ordering on line very easy. Items received within two days and well packaged. Customer service afterward because of missing knobs not very good.”

Helpful Report

Posted 3 years ago

Hello. Thank you for your review and I am sorry to hear that you have not received the missing knobs yet. I can see that we have arranged to get some more sent out today. Kind regards Roseland Furniture

Posted 3 years ago

“Delivery is very slow, 4 to 6 weeks is what the web site shows - ours took 8 weeks , The furniture is nice albeit one of the pieces was damaged on delivery. However Roseland did offer £50 off price. Customer services wouldn’t offer anything off for the late delivery - just blamed COVID.”

Helpful Report

Posted 3 years ago

Thank you for your review. I am sorry for the confusion with the lead time given. The estimated lead time that you were emailed ON 26.6.21 was clearly marked that this was the estimate for the goods coming back into stock, not for delivery to yourself. It then would then have taken a further 2 weeks for delivery once dispatched via the 2-man courier service. Unfortunately, we were unable to offer a partial refund as the correct information was supplied to yourself at the time of placing the order. I am sorry for the confusion. Kind regards Roseland Furniture

Posted 3 years ago

“The delivery was quick, however the product quality is not worth the money.”

Helpful Report

Posted 3 years ago

Hello, Thank you for your feedback, we are sorry to hear that you are unhappy with your item. We will contact you via email about this. Please do respond so we can resolve any issue you have. Kind regards Roseland

Posted 3 years ago

“We bought a three cupboard/3 drawer white unit with an oak top. It arrived pre-assembled which was a huge bonus as it was 'ready to go'. The construction is sturdy and generally it's very well made for the price - including the lovely oak top. However, the decent quality of the unit is marred by the awful finish to the rest of the it, which looks as if a 10 years old child had been given a spray gun with white paint to finish it off. The white paint is patchy - in some places looking a satin finish and in others a matt effect - there are also areas where you can almost see the MDF wood underneath. Also, the unit was covered in an overspray white 'dust' which hadn't been cleaned off in production. Worst of all, on an area of about 2 sq. cms on one of the doors, the paint had peeled off altogether so I had to carefully apply Tippex solution to cover up the bare wood. Fortunately, this doesn't show too much from a standing position unless you know it's there. The unit is obviously 'Made in China' and whilst the overall product quality is acceptable to good it's let down by minimal quality control at the final stage. Would I buy again? Probably, yes although you may get a good or a bad one - if bad, you can always return it”

Helpful Report

Posted 3 years ago

Hello Steven Roberts Thank you for your feedback. We are sorry to hear there are some issues with your item, We will contact you on this matter via email. Please do respond so we can communicate directly. Kind regards Roseland

Posted 3 years ago

“It’s a great shame that you can’t store dvds on there side in the draws. Just a fraction too short. Bad planning !!”

Helpful Report

Posted 3 years ago

“poor quality for the money...held together with staples”

Helpful Report

Posted 3 years ago

“Taking ages to get a refund for a console table that was never delivered. Email correspondence is good”

Helpful Report

Posted 3 years ago

“Ordering was easy, delivery quick, items disappointing”

Helpful Report

Posted 3 years ago

“Not as ordered so didn’t match the first purchase. Abbey oak was ordered but received natural oak. Delivery man not very pleasant or helpful”

Helpful Report

Posted 3 years ago

Thank you for your review. I have just searched our records and can see that you have ordered items from two completely different ranges. Your original purchase was for a London Oak item and your second item was from the Abbey Light range. Kind regards Roseland Furniture

Posted 3 years ago

“Roseland as a company we’re very good at responding to my complaint and quickly arranged collection and refund of the damaged items. Great customer service. However, Roseland really need to investigate their warehouse / quality control. The items I received were badly damaged and there was no quality control stickers on the items, therefore I can only assume they didn’t go through checks before being packed, and I received a bad quality product. Roseland were great at sorting it out, but it does mean I will not purchase from Roseland again as I cannot trust the product.”

Helpful Report

Posted 3 years ago

Hello Debbie Barras, Thank you for your feedback. We have passed this on for consideration by the manufacturer. We are sorry that this did not meet your expectations this time. We do hope that we can be of service in the future despite this . kind regards Roseland

Posted 3 years ago

“Furniture arrived marked had to return for refund not to happy about that.”

Helpful Report

Posted 3 years ago

Dear Wayne Smith Thank you for your feedback, we are sorry that we did not meet your expectations this time. I see tat you were offered alternative options but decided that these were not suitable. We do hope we can be of service in the future. Kind regards Roseland

Posted 3 years ago

“Although it is a great piece of furniture, it's not the size the website states. It is much smaller. I did email to complain about this and they did get back to me straight away. They were contacting the manufacturer about it and I am still waiting to hear back about my compensation .”

Helpful Report

Posted 3 years ago

Dear Diane Shadforth, We have contacted you via email with a resolution for you. Please do respond so we can finalise this issue for you. Kindest regards Roseland

Posted 3 years ago

“Thought shelf’s and back would have been oak as well so a little disappointed in quality but otherwise happy 😊”

Helpful Report

Posted 3 years ago

Roseland Furniture is rated 4.5 based on 22,927 reviews