Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,927 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,927 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

Write Your review

Tell us how Roseland Furniture made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Roseland Furniture 4 star review on 28th July 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really unhappy that the sofa bed was delivered with zero warning that it was out for delivery when it arrived. It was fortunate that someone was there waiting for another delivery, that this was able to be taken in. No text, email, or tracking info at all! Pleased to have the item arrive so promptly, but it was so early that it was unexpected, and could've been left sat outside because of that...”

Helpful Report

Posted 3 years ago

Hello Miranda. Thank you for your review. I am sorry to hear that you did not get any notice for delivery. This only usually happens if the driver has a problem with their scanner on the day of delivery, as you should have certainly received your time slot on the day of delivery. Kind regards Roseland Furniture

Posted 3 years ago

“One big problem was that the knobs did not fit the doors the screws were't long enough to hold the knobs in place. We had to get new ones . we were very disappointed as we purchased a kitchen island years ago and were very pleased with it.”

Helpful Report

Posted 3 years ago

Thank you for your review. I am sorry to hear that the screws were not long enough. I have looked back at our records and can see that you did not contact us about this problem at any point. If you have any problems with anything that you order from us in the future, then please just email info@roselandfurniture.com and one of the customer service team will make sure that it is rectified for you. Kind regards Roseland Furniture

Posted 3 years ago

“A little disappointed.”

Helpful Report

Posted 3 years ago

Hello, I am sorry to hear you are disappointed, we will contact you shortly, please respond so we can help resolve any issues. kind regards Roseland

Posted 3 years ago

“Whenever I needed to speak to someone they were always extremely polite and helpful. However, I returned an item and then the confusion started! After the collection of the item being returned I received another, unrequested, replacement and the following day I received a text saying that another would be delivered. Eventually, Roseland arranged for these items to also be collected. However, having told them when I would be available for collection, they arranged it on a day that I was not scheduled to be in.”

Helpful Report

Posted 3 years ago

Thank you for your feedback. I am sorry to hear with the problems that you have had with your order and thank you for stating how polite the staff are here. It is very much appreciated when we hear such comments. I can see that the goods have been refunded as requested. Kind regards Roseland Furniture

Posted 3 years ago

“Bookcase Furniture looked good but back panel was hanging off. I had to purchasea nail gun and re-fix the back panel. Once fixed the furniture looked ok but the packaging was clearly not adequate”

Helpful Report

Posted 3 years ago

Thank you for your review Joseph. I am sorry to hear that you had a problem with the bookcase when it arrived. I have taken a look back at our records and I am unable to find a record of you reporting this to us. Please email photos across of the problem to info@roselandfurniture.com and a member of the customer service team will be able to assist you. Kind regards Roseland Furniture

Posted 3 years ago

“The product is fine, reasonable quality and good value. The reason for 3/5 rather than higher is the 3-and-a-bit month delivery time and lack of communication from Roseland. After the original purchase, they told me it was out of stock, then estimated 8-12 weeks, then when chased-up 13 weeks later said they didn't know if it would be in stock again and that I could wait, have a refund or pick another item. The table was then dispatched the next day! I understand these are tough times and supply chains are affected, but some communication would have been appreciated - even just a note to say that they were still waiting on the stock but hadn't forgotten about it!”

Helpful Report

Posted 3 years ago

Hello James I am sorry that we did not meet your expectations, if the items come into the warehouse , they are generally sent immediately and the office would not know this straight away. We are improving our contact structure to make sure customers are informed more regularly , however this is not always possible due to certain circumstances out of our control. Kind regards Roseland

Posted 3 years ago

“I expected the bedside cabinets to be the same quality as i purchased from you also from a supplier in Oswestry. Unfortunately, the cardboard box they were deliver in was printed and manufactured in China. They were of an inferior quality compared from those we purchased from you before. You were unable to make a check on my previous purchase to ensure they were of the same colour, design and wood finish. I was let down but decided to retain the purchase but not happy the price was for the quality i expected. PMcC”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave a review. I am sorry to hear that the bedsides that you received were not as expected. I have looked into this and can only see that you have ever made this one purchase from us so they other items that you have in your property must have been ordered from a different furniture company. We were therefore unable to advise if our furniture would match your existing furniture. Kind regards Roseland Furniture

Posted 3 years ago

“Furniture not great quality.”

Helpful Report

Posted 3 years ago

“The coffee table draw is water stained inside”

Helpful Report

Posted 3 years ago

“I love the furniture, but the Delivery service took over a month for them to organise on a day that suited me, not very practical.”

Helpful Report

Posted 3 years ago

Thank you for your feedback. We are glad to hear that you are happy with your new furniture. I am sorry to hear that you could not be free on the days that the delivery company were proposing for delivery. The delivery company used to make your delivery do try to be as flexible as possible. Best regards Roseland Furniture

Posted 3 years ago

“The chair we ordered is lovely and very happy with it. However the delivery firm used by Roseland were terrible and when the driver swore at me when I wondered why the delivery was a day later than promised with no communication, I was compelled to write a letter of complaint. I hope that Roseland will reconsider their choice of delivery firm as there are plenty of excellent and polite firms out there”

Helpful Report

Posted 3 years ago

Thank you for your feedback Jane. We are happy to hear that you love your new chair. In regards to the courier drivers behaviour, I am very sorry to hear this. We have taken this up with the delivery company who will investigate the matter for us and take the appropriate action. Kind regards

Posted 3 years ago

“The furniture itself is ok. The despatch and delivery were not. My order was delivered in three lots. No notice was given and we were in by sheer luck. I have still yet to receive part three of my order. Some of the furniture was damaged in transit. Not great so far.”

Helpful Report

Posted 3 years ago

Hello Roy, We have contacted you via email on this matter. Regards Roseland

Posted 3 years ago

“Sorry to be negative but I was disappointed. The grain transfer on the top was smudged and some of the cut edges were still jagged. I had expected better, £200 for a tv unit is not a small amount to pay. Your website is excellent and promises a quality product. No, I couldn't bear to go through the Returns process. I have smartened it up myself and it looks okay. I was hoping for more than okay. I shall not order from you again.”

Helpful Report

Posted 3 years ago

Thank you for your feedback Maggi. I am sorry to hear that you were disappointed with the product. I have taken a look through our records and cannot see that you have reported any problems. Please email info@rosealndfurniture.com so that a member of our customer service team can offer some options to rectify this for you. Kind regards Roseland Furniture

Posted 3 years ago

“My item arrived very damaged. I had no notification of its arrival day and had to rearrange delivery. Item was refunded fully but again I had no notification of when the item…which was large…was going to be collected. Unfortunately I’ll not be recommending”

Helpful Report

Posted 3 years ago

Dear Kirsty. Thank you for taking the time to leave a review and I am sorry to hear this. I can see that we have arranged to collect the goods as per your request. Best regards Roseland Furniture

Posted 3 years ago

“Not great damaged goods and was promised some recompense when I phoned and sent pictures and all they did was send a replacement part for me to fit myself. Nothing about the inconvenience of having a unit with 1 door for a month”

Helpful Report

Posted 3 years ago

Dear Tony Francis. Thank you got taking the time to leave a review. We're sorry your order has encountered difficulties and that we have not met your expectations. We do try to resolve issues as quickly as we possibly can but from time to time a few variables arise that we cannot fully control. Kind regards Roseland Furniture

Posted 3 years ago

“Very good furniture, in both looks and quality. However Roseland are let down badly by the carrier company XDP Express, who are a nil star company. When XDP say they will drop off your goods, that's exactly what they do, drop it on the floor, without any care what's so ever, and then drag it the length of your drive, as they have no other means of transportation ie barrow, trolley etc. I wanted to make a further order, however the whole experience with XDP has put me off.”

Helpful Report

Posted 3 years ago

Thank you for your feedback Howard. We are pleased that you are happy with your new furniture. I am sorry that the delivery service was unsatisfactory on this occasion. The courier company should have indeed deliver the goods to your doorway if deemed safe to do so. The couriers should also have had sack trucks on their vehicle to assist them to make delivery to the doorway. I have raised this with our account manager at XDP to reduce the risk of this happening in the future. Kind regards Roseland Furniture

Posted 3 years ago

“Love the furniture we got didn’t like the delivery. No notification of delivery date. Delivered when we were not at home no note through door. We found it in our back garden the next day after a night of showers. Not impressed.”

Helpful Report

Posted 3 years ago

Hello. Thank you for your review and I am sorry to hear this. The couriers should not leave the goods unless requested to do so by yourself so we can understand your disappointment. They should have also emailed you on the day of delivery to notify you. Our logistics manager has taken this up with the couriers to minimise the risk of this happening in the future and also to make sure that the communication from them is improved. Best regards Roseland Furniture

Posted 3 years ago

“No notification of delivery until after the fact! Cupboard was left outside my front door on a rainy day. Product itself has been exactly what we wanted, and due to extensive packaging, it seems to have survived its time outside. Lovely product, but please speak to your delivery partners!”

Helpful Report

Posted 3 years ago

Thank you for your feedback Rachel. We are glad that you love your new furniture. I am sorry to hear that you did not receive notification prior to delivery and that the goods were left without your permission to do so. I have taken this up with the courier and have asked them to investigate as to why you did not receive any notification to avoid this happening again in the future. Best regards Roseland Furniture

Posted 3 years ago

“Still waiting on furniture so can't comment.”

Helpful Report

Posted 3 years ago

“Roseland furniture is great but the courier service you use are dreadful and for that reason I would not recommend you. I am so disappointed with the service I have received from the couriers you should be asking for compensates they have caused me so much stress. One delivery left at my front door meant I could not get into my house.”

Helpful Report

Posted 3 years ago

Hello. Thank you for your review and I am sorry to hear this. The couriers should not leave the goods unless requested to do so by yourself so we can understand your disappointment. We will take this up with the couriers to minimise the risk of this happening in the future. Best regards Roseland Furniture

Posted 3 years ago

Roseland Furniture is rated 4.5 based on 22,927 reviews