Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,927 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,927 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

Write Your review

Tell us how Roseland Furniture made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Roseland Furniture 4 star review on 28th July 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is the second item from this range that we have ordered, the first had to be done through Amazon because it couldn’t be delivered to Scotland direct from roseland. Both items arrived minus some handles. The first time they arrived within a few days but the second time it has taken 3 weeks., after 3 emails to get them. I was told the delay was probably because they had to come all the way up to Scotland!!! Furniture is good but feel slightly aggrieved that Scotland seems to be on the other side if the world.”

Helpful Report

Posted 3 years ago

“Disappointed thought it was British made but made in Vietnam, would never had bought it if known. Top layer of wood not solid, thin in the middle layered with cheap wood”

Helpful Report

Posted 3 years ago

“Furniture very good but delivery service poor. Contacted Roseland to discuss but no real effort to help so I kitted out 2 bedrooms from a competitor. Shame really the 3 items bought are really good.”

Helpful Report

Posted 3 years ago

Hello Rob Young We apologise if the delivery was not as expected. We do forward all notes to the carriers for our customers. The table was delivered via the suppliers courier and unfortunately we do not have the control over them. We apologise if you then felt the need to go elsewhere. Kind regards Roseland

Posted 3 years ago

“The TV unit is lovely and delivered quickly however the colour is grey not Ivory”

Helpful Report

Posted 3 years ago

“I've not received my order yet. The delivery on the item said 5-10 working days so I tried to order it so it would arrive in my week off work but I got an email saying a delivery day for the week after my week off, which I couldn't do, so I was upset because I had tried to plan it for when I was at home. The delivery said it could only come once a week to my area and the previous week was booked up so I have had to arrange for a later date when my partner is on nights. The delivery information needs to be more specific when ordering to work with the customers needs. I would not of ordered from Roseland Furniture if I had known it would come later and not within my available week like I had tried to plan. Looking forward to receiving the item soon though and having some nice furniture in my house.”

Helpful Report

Posted 3 years ago

“I could give better rate if XDP courier didn't let me down. After waiting 2 months for the delivery,because some items were on pre order, but them when they dispatched the items never arrived. So order cancelled and asked for refund. Very disappointed.”

Helpful Report

Posted 3 years ago

Thank you for your review. I am sorry to see that the delivery did not take place as expected. It looks as though the courier was struggling to find your address. I can see that we have since issued you with a full refund as requested by yourself. Kind regards Roseland Furniture

Posted 3 years ago

“Furniture arrived very quickly and well packed . Tv stand well made as was the light stand - however no drawer handles inside the drawers !!! Best of tables from same set are cheap veneer with edges unglued - such a shame as it spoilt the set”

Helpful Report

Posted 3 years ago

Thank you for your review Kate. I have looked into this and can see that you have not been directly with us contact about any of this. Please email info@roselandfurniture.com so that a member of the customer service team can get this rectified for you. Kind regards Roseland

Posted 3 years ago

“TV unit, not colour as shown online. Decided to keep it. Now noticing badly fitted door and drawer. Poor quality for money. Would have bought matching corner cupboards, not now.”

Helpful Report

Posted 3 years ago

Hello Christine Dolphin, I am sorry that the item has not met your expectations, we have not had any communications from you regarding any issues. We will contact you via email to discuss this with you. Kind regards Roseland

Posted 3 years ago

“A chest of drawers arrived damaged. Customer services acted quickly and a replacement arrived within 3 days. Satisfied with the end result.”

Helpful Report

Posted 3 years ago

Dear Stephen Malliagh We are pleased you like the item and we managed to sort out any issues very quickly. Kind regards Roseland

Posted 3 years ago

“Unfortunately our small sideboard arrived with loose drawer handles and doors that weren't aligned plus the drawer is very stiff. Apart from these issues the sideboard is quite a nice piece of furniture which we are using in our bathroom for storage.”

Helpful Report

Posted 3 years ago

Hello , We are sorry there are some issues with your item, I cannot see any correspondence to us stating this at all. We have now contacted you via email on this matter . Please resond so we can help resolve this for you. Kind regards Roseland

Posted 3 years ago

“the sideboard i bought is good quality, however i got the charcoal one and it seems more like a really dark blue. The room it goes in has a lot of charcoal things in it and does not match any. also it turned up with a dent on the corner but this was probably done by the delivery people”

Helpful Report

Posted 3 years ago

Dear David Sercombe, We are happy you like your item but we were disappointed to hear that there is a slight issue with this. We will contact you via email to see if we can help with this in any way. Kind regards Roseland

Posted 3 years ago

“Acknowledgement of purchase, but no indication of delivery date.”

Helpful Report

Posted 3 years ago

Hello We will look into this issue for you and contact you via email. Kind regards

Posted 3 years ago

“Ordered a small cupboard. It's quite cheaply made and has one or two little marks on the front door but for the price paid, it does the job. Bit disappointed to find it was £30 cheaper in the sale but that's life!”

Helpful Report

Posted 3 years ago

“The delivery and order process was very good. The quality of the item was below my expectations and below what looks in the pictures.”

Helpful Report

Posted 3 years ago

Thank you for your review. I am very sorry to hear that the item is not as you expected. If you do wish to return the unit for a refund or swap it for a different item then please contact us on info@roselandfurniture.com Kind regards Roseland Furniture

Posted 3 years ago

“Looks nice but not the quality I would expect for the price paid. The description made me think that more of it would be solid oak, most is vaneer. There are some obvious gaps in the vaneer in highly visibly spots. Cupboard doors do not have a consistent gap but can be adjusted. Delivered quickly, feet didn’t arrive with the unit, quickly rectified and sent through.”

Helpful Report

Posted 3 years ago

Thank you for your review Tristan. I am sorry to hear that you are not completely happy with the table. I have checked through our emails and cannot see any record of you reporting that to us. If you can email us on info@roselandfurniture.com then a member of our customer service team will be able to assist you. Kind regards Roseland Furniture

Posted 3 years ago

“The tv stand i wanted was out if stock and when it was delivered it was badly damaged. Anything can happen while in transit from Vietnam. What i would say is that the Roseland after sales service is excellent & the return was dealt with very efficiently.”

Helpful Report

Posted 3 years ago

Hello David. Thank you for your review. I am sorry to see that this arrived with some faults. I can see that the courier is due to collect this from you today. Once the goods are collected if you could send us a quick email then we will get the refund processed for you. Kind regards Roseland

Posted 3 years ago

“We bought 3 items of furniture from the London Oak collection. The mini sideboard and TV stand were fine but we were very disappointed with the nest of tables. Part of the laminate top on the small table was peeling off and one edge had been filled with a dark coloured wood filler. If veneer is used it should at least be nicely done.”

Helpful Report

Posted 3 years ago

Hello Howard Jones, We are very sorry to hear there is an issue with the nest of tables you received. We will contact you directly on this matter so we can resolve this for you. Kind regards

Posted 3 years ago

“Received our Surrey TV Stand promptly. Not known to us but seen later was an area on the right lower side, where the oak veneer had become detached from wood behind and had been glued - no doubt in the factory. This rather dampened our view of the piece because otherwise it is decent and fit for purpose.”

Helpful Report

Posted 3 years ago

“The item was broken and had to be replaced. The replacement was perfect. However, the delivery/recovery company XPD were rubbish. The original delivery was between 8-10pm and now the recovery is scheduled for 12.56am-2.56am. Just daft!”

Helpful Report

Posted 3 years ago

“Colour a lot darker than expected. Finish could be better inside of back legs not stained. Drawer inners very light and flimsy wood.”

Helpful Report

Posted 3 years ago

Thank you for your review Christine. I am sorry to hear this that you are disappointed with the finish. If you wished to return the goods then please contact info@roselandfurniture.com and the customer service team will be able to assist you with this. Kind regards Roseland Furniture

Posted 3 years ago

Roseland Furniture is rated 4.5 based on 22,927 reviews