Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,917 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,917 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 5 star review on 8th April 2024

524

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“thank you for the delivery but it was found that one of the side legs was damaged the 2 dowels holding the leg to the side strut were broken I have since put sealant in the joint to stabilise it and make it weather proof”

Helpful Report

Posted 1 year ago

Hello Eddy, We are sorry to hear there was an issue with your item and you had to repair it, this is not what we expect from our items. We do you hope you enjoy your items, please do not hesitate to contact us if you have any further issues or have any questions. Kind regards Roseland

Posted 1 year ago

“It took over 4 weeks for the item to arrive despite the website saying 1-2, I queried this and was told it was an ‘indication’. The parcel (dressing tables and stool) then got lost at the warehouse, and was told another would be sent in 48 hours, it took 4 days! Eventually it finally arrived, the stool was marked in 3 places, which i notified Roseland of (with pictures), to be fair they offered to refund replace (hence 2 stars), or refund 15%. I took the discount and got the stool re-upholstered, as if I had a replacement it would probably take another month. So all in, I won’t use this company again and I won’t be recommending them either.”

Helpful Report

Posted 1 year ago

Hello Julie Green We are sorry that there have been issues with your item, as soon as you informed us we sent another set to you the next day, it does take 1-3 working days to deliver from processing. Unfortunately, there were weekend days in between and we do not have logistics on a weekend. We are sorry your experience with us was not as you expected. Kind regards Roseland

Posted 1 year ago

“The bedroom furniture we have is of excellent quality and we are very pleased with it. Not so pleased that our original order was lost and this resulted in a longer wait for delivery.”

Helpful Report

Posted 1 year ago

Hello Janet Buck, We are sorry there was a delay in your items getting to you which resulted in a not so great experience, we are very pleased that you are happy with your items. Kind regards Roseland

Posted 1 year ago

“The furniture took a long time to arrive and when opened up, the dressing table top had a nasty scratch on it. It was the worst place to be damaged as it was the first you would have seen. Disappointed that quality control allowed it to be sent out. I am told another wait of 8 weeks is to be expected.”

Helpful Report

Posted 1 year ago

“Item damaged, not during transit, so must have been packed like it.”

Helpful Report

Posted 1 year ago

Hello Andrew George, We are sorry to hear there are issues with your item, please contact us at info@roselandfurniture.com where our customer service team will be able to help resolve this. Kind regards Roseland

Posted 1 year ago

“Disappointed as our wardrobe arrived damaged with 3 hinges broken and cracks in the unit and a bad scuff on the side. We are now waiting for it to be picked up and exchanged for another.”

Helpful Report

Posted 1 year ago

Hello, We are sorry to see this has happened, this is not what we expect of our items. I am pleased that lour customer service team have found a resolution for you. Kind regards Roseland

Posted 1 year ago

“came well packaged. Not pleased with it, but can't be bothered with all the hassle of sending it back. Darker than I expected, what looks like two draws is just one big draw with two handles. Inside the draws its sectioned in three with cheap chipboard. The whole back of the unit is cheap chipboard.”

Helpful Report

Posted 1 year ago

Hello Linda Pollard, We are sorry you are unhappy with the item. The pictures do show the drawer as one in the webpage photos, also there is a description of materials used, I do believe that the separators can be removed from the drawers. If you are not happy with the item we are happy for it to be returned in the original packaging. Please contact us at info@roselandfurniture.com where we can arrange this for you. Please also refer to our returns policy if you decide to return the item. Kind regards Roseland

Posted 1 year ago

“Was disappointed in quality of furniture, bit light weight for solid oak. Also some drawers were ill fitting and odd dowel not fitted properly. Overall given the reasonable cost of items I was mostly happy with purchase.”

Helpful Report

Posted 1 year ago

Hello, We are sorry to see you are having issues with your item. To help us resolve this for you please contact us at info@roselandfurniture.com where our customer service team will be happy to help. Kind Regards Roseland

Posted 1 year ago

“I'm not commenting about the product. However it wasn't as I thought it would be and would like to return the item. It is a headboard. I thought it would be sturdier. I've tried to start the return process and it's proving impossible. I'm hoping not to run out of time to return. If I eventually succeed I will be charged at least £20! I find this is unacceptable. Please HELP!!!”

Helpful Report

Posted 1 year ago

Hello, We are sorry you wish to return your item. We can see that we have emailed you several times and are still awaiting a reply from you. Please refer to our returns policy for the fees for returned items. Please respondt o our emails so we can resolve this for you. Kind regards

Posted 1 year ago

“ordered 2 item over the past few months both arrived damaged. First item about 10 emails numerous phone calls and about 5 no show appointments for a return. same thing is currently happening again 10 days and still not picked up.”

Helpful Report

Posted 1 year ago

Dear Janice Mullarkey We are sorry there have been delays in your delivery & collection, we can see the initial delivery slot failed, we can see delivery took place on the 16th and collection is due on the 27th. Kind regards Roseland

Posted 1 year ago

“not a good standard.A lot of money for the product would have thought could have had a higher standard of finish would we have any more furniture at that price the answer is no we should have gone to argos and had the same type of prouducts for half the price”

Helpful Report

Posted 1 year ago

Dear Lynn Barraby, Thank you for your feedback, we are sorry you are unhappy with the items received. We do not seem to have any contact from you about any issues you are having. Please contact us at info@roselandfurniture.com where our customer service team can help you. Kind regards Roseland

Posted 1 year ago

“To long i have wait for my mattress. I have ordered on 18/06/22 and arrive today 12/07/22.”

Helpful Report

Posted 1 year ago

“Ordering process was easy and stress free , but once it got to point of delivery was nothing but trouble. Was supposed to be received 30 June. Still not recieved , no new delivery date and no responses to querys via email or paypal disputes.”

Helpful Report

Posted 1 year ago

Dear Keith Jeffery, We are sorry you have not received your item yet. We have checked your tracking and the last communication from our courier was for delivery on the 30th, we have not had a reason why so we have contacted them to get this sorted out asap. We do apologise for the delay. Kind regards Roseland

Posted 1 year ago

Update: Hello, We can see that you have had contact from the courier and they are looking at delivery for tomorrow Tue 12th Jul 2022 12:00 - 15:00 Kind regards Roselsand

Posted 1 year ago

“Still waiting for a bed delivery (which is advertised as 3-5 working days) after 17 days. It is still with the courier and ROSELAND furniture are unable to resolve this. Very disappointing.”

Helpful Report

Posted 1 year ago

Dear Michele Slazyk We are sorry there has been an issue with your item, I believe you are in contact with one of our colleagues who is resolving this for you. We hope to get this resolved very soon. Kind regards Roseland

Posted 1 year ago

“Furniture was damaged when un packed. Emailed company.....no reply!”

Helpful Report

Posted 1 year ago

Hello We are sorry there was an issue with your item, I can see from our records that this has been resolved for you. Kind regards Roseland

Posted 1 year ago

“The reason I had to cancel your order was because your Couriers could not find my address, which I find unbelievable when anyone else can find it with no problems. It had nothing to do with your furniture, which I find very satisfactory.”

Helpful Report

Posted 1 year ago

“The box I ordered was scratched as if it had already been used”

Helpful Report

Posted 1 year ago

Hello Jason, Thank you for your review. We are very sorry to read that your item has arrived in this manner. Please contact us at - info@roselandfurniure.com so we can look into this for you. Kind Regards Roseland

Posted 1 year ago

“It is not possible to review this item as it was broken and damaged on arrival.”

Helpful Report

Posted 1 year ago

Hello, Please contact us about your item at info@roselandfurniture.com with some information and photos where our customer service team will be able to help with this. kind regards, Roseland

Posted 1 year ago

“The ordering process was fine but on this occasion, Roseland was let down by its delivery. I didn't get delivery updates, the tracking was not updated, and I couldn't track the order without installing the delivery company app (and then it proved impossible to create an account). I tried to change the delivery day as the order wasn't delivered on the day I had expected but this couldn't be done without having an account on the app!! Roseland told me to leave a note on the door to deliver the following day but the order was left in my back courtyard (which meant someone had climbed over the fence and unlocked the gate). It's just a good job it wasn't raining and the item was extremely well packed.”

Helpful Report

Posted 1 year ago

Hello, We are very sorry to hear this, this should not have happened in this way. We will address this with the courier. Our apologies that your delivery was not as expected. Kind regards, Roseland

Posted 1 year ago

“Disappointed that my items arrived damaged, they were not well protected inside a cardboard box which was severely damaged on arrival. Have raised the issue with Roseland and hoping it can be resolved satisfactorily as per company consumer rights.”

Helpful Report

Posted 1 year ago

Hello Caroline Scott, Thank you for your feedback, we can see that a colleague has just responded to you. We will need a little time to be able to resolve this issue for you and wait for your reply and decision on the options given. Kind regards Roseland

Posted 1 year ago

Roseland Furniture is rated 4.5 based on 22,917 reviews