Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,917 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,917 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 5 star review on 8th April 2024

524

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Impossible to receive any definite delivery information after several attempts. Cancelled order.”

Helpful Report

Posted 2 years ago

Hello Rodney Wainwright We are sorry that we did not meet your expectations. kind regards Roseland

Posted 2 years ago

“I ordered an armchair with the expected delivery of 4-6 weeks, after endless chasing and being told 'it will be another week' I received it 12 and half weeks after ordering. If I had been given time honest timeline at the start I wouldn't have chosen them.”

Helpful Report

Posted 2 years ago

Hello Amanda White, We're sorry we did not meet the expectations on the time for delivery. We are pleased that you have finally received your item and we hope you enjoy it. Kind regards Roseland

Posted 2 years ago

“This review was solicited by email Alfie 4 seater sofa purchased November 21st Shipping estimate 4-6 weeks This product was delivered on February 10th almost 12 weeks after the order date. If the shipping time was 12 weeks just state the estimate on the website as 6-12 weeks instead of saying 4-6 weeks. The 4-6 week estimate was a big part of my purchasing decision and it was false information. I also paid full price for the product and then it was on sale for a much lower price 6 weeks before I received it. Word of warning on the false shipping estimates on Roseland Furniture”

Helpful Report

Posted 2 years ago

Hello Stuart Martin, We are very sorry that the delivery of the item did not meet your expectations. We thank you for your patience. kind regards Roseland

Posted 2 years ago

“A few issues with this company. Firstly they take payment for items which are "available" but take 4-6 weeks to deliver, secondly when my item of furniture arrived it was damaged in 2 places on the front of the cabinet, the damage had been painted over so had not happened in transit and had clearly passed QC in that state. I contacted them immediately and provided photos of the damage, they offered me a 10% reduction to keep the item however as the damage was on the front of the cabinet I requested 20% which I thought was completely reasonable. There were then several emails back and forth but the long and short of it was that they refused to offer any more than £50 a 16.6% reduction or they would collect the item but I would have to repack it. As I had cut off the packaging to open the item this wasn't possible and they advised I would have to wait a further 4-6 weeks for delivery although this was later reduced to 1-2 weeks. I am sure it would cost them a lot more than £50 to return and resupply me with a replacement item so they were just being unreasonable. Dealing with this company's customer service department was extremely frustrating and it was not possible to speak to a manager at any point. The quality of the furniture is pretty poor, the draws don't fit well in the unit, it's cheap imported furniture and overpriced for the quality but that said it still looks nice in my kitchen!”

Helpful Report

Posted 2 years ago

Dear Emma Gartside, We are sorry that you were not happy with the item, we try and resolve issues as quickly as we can, we do offer free exchanges on items that are damaged or have an issue with them. Unfortunately, if an item has gone out of stock there is a wait for items to come back in. In this case, we would offer a partial refund or a collection. I am sorry you were not happy with the options given. Kind regards Roseland

Posted 2 years ago

“Initially i was really pleased with the customer service, with an email saying my order had been dispatched within a few days. A month after placing my order i received an email saying that the order had never been processed and had not been dispatched. I would have thought a proportionate part refund, as a goodwill gesture, might have been appropriate, no such offer was made. I'm yet to receive my sofa”

Helpful Report

Posted 2 years ago

Hello Anna Caine It was nice to speak to you today, thank you for your patience and understanding. Kind regards Roseland

Posted 2 years ago

“Console table arrived badly damaged due to the item being poorly packaged, with the separation of pieces only covered in brown paper. We have returned item for a refund.”

Helpful Report

Posted 2 years ago

Hello, We were very sorry to see this, we do not expect our items to arrive in this way. I can see my colleague has arranged a collection for you. Kind regards Roseland

Posted 2 years ago

“Finish on the book case is shabby. Disappointed with the overall quality for the price.”

Helpful Report

Posted 2 years ago

Dear Donna Harris, We are sorry you are disappointed with your purchase, we have not yet had any contact about any issues with your item. Please contact us at info@roselandfurniture.com to let us know how we can help resolve any issues for you. Kind regards Roseland

Posted 2 years ago

“The design, size and colour of the bedside cupboard that I ordered were just right. The first one to arrive had many faults and the company were very professional and quick to sort out the matter of returning and replacing the item. The replacement had only one, minor, visible defect that I’m happy to live with. I won’t be purchasing anything else from Roseland Furniture because they are being let down by their manufacturer in Vietnam. At this price point the manufacturing standards seem too low. The raw material, wood, is poorly prepared with many ragged edges and surface defects. The sprayed paint finish barely covers the necessary surfaces. The overall effect is what I would describe as a slightly tacky ‘tourist piece’, something that looks lovely on the surface but look a little more carefully and be prepared for disappointment. It’s a pity that my confidence in this company to produce a reasonably made piece of furniture has been lost.”

Helpful Report

Posted 2 years ago

Good day Richard Selby We are sorry that this happened, I can see that this happened, I can see that my colleague has resolved this for you. Kind regards Roseland

Posted 2 years ago

“First delivery was badly damaged hence returned then second item was also damaged and then negotiated a price discount.”

Helpful Report

Posted 2 years ago

Hello Garry Sullivan, Thank you for your feedback. We are sorry that there were issues with your item, we are pleased we have come to a resolution for you. Kind regards Roseland

Posted 2 years ago

“Item was out of stock for several months. When it arrived was badly damaged. Was offered a partial refund even though the item was clearly unusable. Telephoned 3 times before I got a satisfactory response. Replacement item is still out of stock so having to wait another 6 weeks for a replacement”

Helpful Report

Posted 2 years ago

Hello Debbie Freeman, Thank you for your feedback, I am sorry that your item was damaged. We can see that we have arranged an exchange for you. Unfortunately, our lead-times are a little longer at present due to demands and volumes of items. We will notify you when your item is dispatched. Kind regards Roseland

Posted 2 years ago

“Small damage to unit pictures sent and and a £20 refund offered. I emailed back (twice, a week apart) asking for £30 and have heard nothing The sister unit we bought from them has square edges and the new unit has bevelled ones, so the units don’t actually match. No overly impressed and doubt I’ll buy from them again”

Helpful Report

Posted 2 years ago

Hello Tony Lee, Unfortunately, I cannot find any contact from you about the issue you are having. Our email is info@roselandfurniture.com We will send a private email to you regarding your enquiry. Kind regards Roseland

Posted 2 years ago

“When you say oak make sure it is all oak not partially oak.”

Helpful Report

Posted 2 years ago

Dear Janet Ivamy We are sorry you feel this way, our description of the item is clear on the website for the item you purchased, we are sorry if you missed this at the point of order. Kind regards Roseland

Posted 2 years ago

“We were disappointed with the delivery times of the two products we ordered. The website claimed that delivery would be 5-10 working days from dispatch. When I contacted Roseland Furniture to query when our order would be delivered, they confirmed dispatch on 9th December so we had expected our order to arrive before Christmas and were disappointed that it wasn't delivered until 4th January. One package was wet at one end and appeared to have been stored in damp conditions.”

Helpful Report

Posted 2 years ago

Hello Catherine Signorini We are sorry to hear that the delivery did not meet expectations. We will email you shortly to discuss this. Kind regards Roseland

Posted 2 years ago

“The furniture we received is lovely,however we only received half of out order and now having to wait another 6 weeks for the rest of it and haven't been updated much on what is happening with the missing items.”

Helpful Report

Posted 2 years ago

Hello, We are pleased that you like the item received, we have emailed you directly about the remaining part of your order. Kind regards Roseland

Posted 2 years ago

“Can't review as I havn't received any of my orders!!”

Helpful Report

Posted 2 years ago

Good afternoon, Thank you for your feedback, I believe that this initial invite is about the experience of shopping with us. the items are made to order and the lead time is 4-6 weeks. Kind regards Roseland

Posted 2 years ago

“Absolutely love the look of the sideboard and had loads of compliments. However, it did arrive with 2 chipped marks as per photos which is disappointing and I bought in advance of room renovation so was unfortunately opened after the 14 days return entitlement had run out.”

Helpful Report

Posted 2 years ago

Thank you for your review. I am very sorry to see that this has arrived faulty. I have looked into this and can see that you have not contacted us about this issue. Please email info@roselandfurniture.com and a member of the customer service team can certainly arrange to replace this for you. Kind regards Roseland Furniture

Posted 2 years ago

“Ordered in October to hopefully receive it in our new home in time for christmas. Delivery was a disaster, damaged the sofa and interior walls in our new home. Will not buy again and we have some big purchases still to buy for our new home so they have missed out on our business.”

Helpful Report

Posted 2 years ago

Hello Antony Vigo, Thank you for your feedback, we are sorry we did not meet expectations. We can see that this is now resolved for you. Kind regards

Posted 2 years ago

“Good, helpful staff but delivery system unsatisfactory. Furniture was not as good quality as it looked on the website.”

Helpful Report

Posted 2 years ago

Hello Jane Rosier We are sorry that the delivery did not meet your expectations. We will contact you shortly via email about the experience. Kind regards Roseland

Posted 2 years ago

“These review requests are issued before the ordered goods have arrived so it's not possible to pass comment on their quality. My order was due to arrive 5 days ago and a regular update would be appreciated. I have now had 4 review requests.”

Helpful Report

Posted 2 years ago

Hello Jean Atkinson, We are sorry you seem to have many requests for a review, there should be one invite initially then a second on the product once received. We have emailed you about the order, we are currently awaiting an update. Kind regards Roseland

Posted 2 years ago

“Ordered two items one arrived , Second , money taken for but not in stock , Check before you pay . Waiting for refund”

Helpful Report

Posted 2 years ago

Hello, Thank you for your feedback, the item was a pre-order item on the website, we are sorry if this was missed at the point of order. We can see that you have since cancelled this item. Kind regards Roseland

Posted 2 years ago

Roseland Furniture is rated 4.5 based on 22,917 reviews