Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,917 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,917 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 5 star review on 8th April 2024

524

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“this is the second time that I have received furniture from Roseland that is damaged (not due to transit), and to be honest it's a struggle at my age to contact them to complain. won't be using again”

Helpful Report

Posted 2 years ago

Dear Alan Yates, I am sorry that we did not meet your expectations, we are always here and happy to help in any situation. Kind regards Roseland

Posted 2 years ago

“I am still waiting for my furniture it has been a month seem to be having problem with the carrier not happy”

Helpful Report

Posted 2 years ago

Hello Patricia Wigman We are sorry that the carrier has let you and us down. We are in contact with them to see if this can be resolved. Kind regards Roseland

Posted 2 years ago

“When I removed the considerable amount of packing around the Cupboard, I found the top right magnetic catch hanging loose. Looked as though the catch had been walloped.”

Helpful Report

Posted 2 years ago

Hello James McMaster We are sorry that this has happened. Please contact us via email at info@roselandfurniture.com We will be able to resolve this issue for you. Kind regards Roseland

Posted 2 years ago

“I'm happy with my purchase thankyou. Im not happy with price. It was on your website when I purchased for £119.95. You emailed and said there was an error and the item should be £169.95. And as a good will I needed to pay an extra £30 making £149.95 as that was your lowest price I agreed and paid the £30. It is now £118.97.?????”

Helpful Report

Posted 2 years ago

Hello, I am sorry that there was a pricing error when you first ordered, we can see that this was dealt with. the item has now gone into the Black Friday sale. As your order was in October we cannot discount this for you. Kind regards Roseland

Posted 2 years ago

“The item I ordered never arrived, as the delivery company chosen by Roseland was terrible. After three failed deliveries, I cancelled my order and went elsewhere. It cost me a lot of time and effort and I would not order from Roseland again because of it. A quick Google revealed that the delivery company was inept, so Roselands have to take some responsibility for using such a terrible firm.”

Helpful Report

Posted 2 years ago

Dear Rosie Gibson-Brown, We are sorry the delivery was less than expected, we are in the process of monitoring our couriers at present and will take your comments on board. We are sorry that we could not meet expectations this time. Kind regards Roseland

Posted 2 years ago

“One of the worst companies I have dealt with. Were not able to provide delivery information, despite me explaining I did not live at the property. Promised I would be notified the day before so I could make arrangements then later claimed this was an error. Original parcel left at site reception but when unpacked was damaged. Tried to make arrangements to swap the damaged door but apparently it couldn’t be done. Received replacement cupboard - dumped on the drive of an empty property - luckily slightly better condition, although it is not stable. Packaged up original & arranged for collection from reception - no one turned up. Have now rearranged collection but have no confidence they will a) turn up or b) go to the correct place despite numerous emails. Unfortunately I wouldn’t use again & wouldn’t recommend.”

Helpful Report

Posted 2 years ago

“Whilst I would like to give a better review, unfortunately for me personally, I have purchased three pieces of furniture all with defects, which is very disappointing. I agreed partial refund on two pieces, but the third was quite bad so agreed exchange. However, exchange had large scratch so did agree partial refund but disappointed. To add to problem, courier didn’t collect return item on day booked and I had all the trouble of trying to get this collected, so not a good experience sorry.”

Helpful Report

Posted 2 years ago

Hello Gillian Charlton, We are sorry that we did not meet your expectations this time. this is disappointing news to us. We also apologise in any delays in collecting the offending item. I can see that this is now collected. Kind regards Roseland

Posted 2 years ago

“Ordered a Chichester large bookcase. It arrived damaged. We managed to repair it ourselves and was offered a £40 refund, which we accepted. Ordered a 2nd one, because they were positioned either side of a fireplace in our study. It arrived so badly damaged it was beyond repair. Told I have to wait 12 weeks for a replacement!!!! Very very disappointed Would not use this Company again.”

Helpful Report

Posted 2 years ago

“We received the first sideboard with a damaged edge and had to return this. The second one delivered was not damaged as such, but the quality and finish is poor for the price we paid. The grooves on the top at either end are not of the same width, the back has poor finish and what looks like glue marks that have run down the whole back, so could not be shown from that side. We could have bought better from IKEA ( for half the price) and won’t buy from you or recommend you to anyone. I am happy to send photos but this review will not allow me .”

Helpful Report

Posted 2 years ago

Hello John Forth, We are sorry to hear that we have not met your expectations. We will contact you via email so we can communicate directly. Kind regards Roseland

Posted 2 years ago

“Can’t fault their customer service but found the product to be of poor quality. Not only arrived damaged but the quality of the actual product was also poor - eg poorly cut wood making rough edges on the product.”

Helpful Report

Posted 2 years ago

Dear Lorna O'Neill We were sorry to see this, this is unusual for this item. We see that this has been dealt with for you by our colleagues in Customer services. Kind regards Roseland

Posted 2 years ago

“I’ve returned the item and am waiting for my refund, I didn’t like it”

Helpful Report

Posted 2 years ago

Hello Glenys Tonge We are sorry to hear that you did not like the item you ordered. We do hope to be of service in the future, we have many ranges to choose from. Kind regards Roseland

Posted 2 years ago

“Table was delivered damaged and not quite best quality. It didn’t help that the delivery team could hardly lift the table out of their lorry and so asked to open it in the road and bring in piece by piece which they did. As the damage was very slight I kept the table to show my husband but he decided we shouldn’t keep it. Was offered a £70 reduction (table cost £650). Arranged a return but have to wait up to 10 days to be picked up and get a refund which isn’t good. We also have to repack it as the delivery men took all the packaging away, a disaster really and still waiting to hear from warehouse!”

Helpful Report

Posted 2 years ago

Thank you for your review Karen. I am sorry to hear that you were not happy with the table that you received. I can see that a collection has been booked in with the couriers who will contact you to arrange collection over the next 10 working days. Kind regards Roseland Furniture

Posted 2 years ago

“Previous purchases were good but the latest delivery arrived broken and it has now been over three weeks and there is no information on any replacement or pickup of the item which is sitting in it's box at my house taking up a lot of space.”

Helpful Report

Posted 2 years ago

Thank you for your review. I am sorry to hear that you received a broken item. I have asked the customer service team to look into this and get it rectified for you as soon as possible. Best regards Roseland Furniture

Posted 2 years ago

“I ordered an ivory bookcase. The delivery was quick, although I found communicating a safe place with the delivery company impossible - their website was very complicated, and I needed to set up an account etc. In the end, I gave up, and they left it outside my house. Thankfully, my neighbour took it in. The bookcase turned out to be grey, not ivory. I sent it back - a quick and efficient process, although I was charged £20. Five days on from it having been picked up, I am still awaiting notification of them having received it, and information about when my refund will be made. I've not been massively impressed, I have to admit.”

Helpful Report

Posted 2 years ago

Thank you for your review. If you would like to leave instructions for a safe place in the future then please just add a note when placing the order on the website. Unfortunately, once the goods have already been despatched, it can be tricky to then get these instructions to the delivery driver. I can see that your refund was processed yesterday 11.10.21 when the goods arrived back into our warehouse. I am sorry that you have not been impressed by this. Kind regards Roseland Furniture

Posted 2 years ago

“Advertised as real wood but door panels were thinner than plywood”

Helpful Report

Posted 2 years ago

Thank you for your review Margaret. I am sorry to hear that you are not happy with your purchase. I can see that we have arranged to collect the item for a full refund upon your request. Kind regards Roseland Furniture

Posted 2 years ago

“The furniture was quite nice but the delivery service was a shambles. The customer service team gave me incorrect information when I sought to clarify the arrangements - this was subsequently corrected in a less than friendly or helpful manner by a subsequent member of the customer service team. I would not buy anything from this company again.”

Helpful Report

Posted 2 years ago

Hello. Thank you for your review. I have just looked through this for you and can see that this was delivered within the time frame given at the time of placing your order. I am sorry for the confusion. Kind regards Roseland Furniture

Posted 2 years ago

“Poor quality comper to diferent companies. espetialy top bord of unit”

Helpful Report

Posted 2 years ago

Thank you for your review. I am sorry to hear that you are not happy with the item. I have checked our records and can see that we have not received any contact from you expressing your disappointment. If you wish to return anything for a refund then please email info@roselandfurniture.com so that the customer service team can arrange this for you. Kind regards Roseland Furniture

Posted 2 years ago

“Should I be asking for a replacement? Please see attached photos. Workmanship not great. Not expecting an absolute top class piece of furniture at this price but should be able to do better than this.”

Helpful Report

Posted 2 years ago

Thank you for your review. I can see that we have now set up an exchange for you as requested. Kind regards Roseland Furniture

Posted 2 years ago

“Easy to buy from but delivery awful. First delivery damaged, Roseland contacted but only responded once. Courier company very bad. No communication, collection delivery at random times.Eventually sorted out. The Vietnamese furniture itself (the one not damaged) ids OK for budget prices. Delivery / courier / lack of comma Roseland and courier will put us off ordering again. Many people will be lucky and gave an A1 seamless transaction.”

Helpful Report

Posted 2 years ago

Thank you for your review and I am sorry to hear that you experience was not satisfactory. I can see that we exchanged the faulty unit for you and that you are happy with your replacement. Thank you for raising that about the courier. We have asked for the courier to look into why this happened to avoid it happening in the future. Kind regards Roseland Furniture

Posted 2 years ago

“Really disappointing. Flimsy. Looks suitable for student accommodation but not much else. Would be better to look in IKEA”

Helpful Report

Posted 2 years ago

Hello, We are sorry you are disappointed in your items. We will contact you via email. Please respond so we can communicate directly with you. kind regards Roseland

Posted 2 years ago

Roseland Furniture is rated 4.5 based on 22,917 reviews