Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,927 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,927 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 4 star review on 28th July 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Extremely disappointed in the service received from this company. I ordered a side table and small sideboard at the same time. The side table came first which was OK but a little small and arranged an exchange which went through OK, however when I received the exchange item (this came before the sideboard) it was damaged. We were offered £50 or an exchange but the delivery service we received was so shocking we decided to take the money. They said they would be in contact for collection of the side table and that did not happen for 2 weeks. Our sideboard was due to be delivered 5 days before it came with tracking not working and the only response I got was "let me know if it comes today" not acceptable. I would strongly suggest looking somewhere else for your furniture.”

Helpful Report

Posted 3 years ago

Hello, Thank you for your feedback. We are sorry that delivery did not meet your expectations.We have checked tracking on the side table which is showing as delivered on the 26th. We can also see that my colleague asked for confirmation and we have not had this from you just yet. Unfortunately we cannot always see the tracking if the carrier systems are not working. We therefore ask tat customers let us know if items have been delivered. Kind regards Roseland

Posted 3 years ago

“I have not been informed of a delivery date or even an estimate and I've been waiting for over a week”

Helpful Report

Posted 3 years ago

Thank you for your review and I am sorry for the delay. I can see that we are in the process of chasing the delivery company for a delivery date for you. Once they reply, then we will update you via email. Kind regards Roseland Furniture

Posted 3 years ago

“I have bought From Roseland before and not had any issues. I ordered a new bed on 10th July, it was in stock and I was notified on 12th July it had been despatched. I was advised that delivery would be 7 - 10 days. However, I have still not received my order and have been advised it will not now be deliver until 30th July, so very disappointed, and I now have no bed as my old bed was disposed of.”

Helpful Report

Posted 3 years ago

Hello Gaynor Robey, We are sorry that your delivery has not met your expectations so far, we have had some extenuating issue which has had an effect on our 2 man delivery service. It is unfortunate that they have had to move your date back slightly, unfortunately, they have had to do this for all the customers they have at this time. Kind regards Roseland

Posted 3 years ago

“Still not had my delivery 3 weeks waiting chased and new shipment was being sent still nothing”

Helpful Report

Posted 3 years ago

Thank you for your review and I am sorry for the delay. I can see that this has been re-sent for you with the courier so it should be with you in the next 3-4 days. Best regards Roseland Furniture

Posted 3 years ago

“The firms you use for your deliveries are terrible!”

Helpful Report

Posted 3 years ago

Thank you for your review. I am sorry to hear that you were not happy with the couriers. I have looked back at the history of your order and cannot see that you have made any contact with us about any problems with the delivery companies. I can see that you received one delivery on 22.6.21 and that you are due another delivery of another item today. If you have had problems with either delivery company then please email us on info@roselandfurniture.com so that a member of the customer service team can help you. Kind regards Roseland

Posted 3 years ago

“We had to get our first ordered coffee table replaced as it was so badly damaged in transit. Shame as the product seemed good. Communicating with Rosaland afterwards to arrange exchange was quite muddled, their support staff always seem to respond without having checked what had already agreed to remedy the situation. Roseland also told us we'd have to pay extra for the courier to unpack the replacement to ensure it wasn't In damaged, who seems unfair given our experience. In addition when the replacement was received the driver refused to take the old damaged repackaged unit back, so we've had to store that now and just hope they collect it. Somewhat of a muddled all round.”

Helpful Report

Posted 3 years ago

Thank you for leaving your review. I can see that we arranged an exchange for you. Sometimes the delivery and collection can take place on different days depending on the couriers availability which we understand is frustrating. I can see that the collection of the original unit has been booked in for the 16th July. Best regards Roseland Furniture

Posted 3 years ago

“No prior knowledge of the company. I am a new customer.”

Helpful Report

Posted 3 years ago

Hello Roger, I am sorry that we did not meet expectations on your first visit to us. I hope that we can be of better service in the future. Kind regards Roseland

Posted 3 years ago

“The furniture is good quality (from previous purchases) but the customer service is poor and so puts me off buying from here again. My latest order still hasn't shown up and the only efforts to find out where it is have been for Roseland Furniture to email the couriers but leave it at that. I have to chase to hear anything back from Roseland about the progress (or even lack of) and otherwise I think it would just be forgotten. Really disappointed in this lack of communication.”

Helpful Report

Posted 3 years ago

Hello Eliot. Thank you for leaving a review. I am very sorry for the delay. I can see that the customer service team have been chasing the couriers for you who are yet to come back to us with an update. I will send an email with our latest update to you now. Best regards Roseland Furniture

Posted 3 years ago

“Sadly the piece of furniture I had chosen was in poor condition when it arrived. A variety of faults with quality. My complaint was dealt with speedily & efficiently, my emails were swiftly responded to & I was offered a refund with arrangement made for the goods to be picked up & returned. I will most definitely reorder when further stocks are available.”

Helpful Report

Posted 3 years ago

Thank you for your review. I am sorry that we could not meet your expectations with your order. I can see that we have a provisional collection date of the 8.7.21 booked in for you. Best regards Roseland Furniture

Posted 3 years ago

“Original order of furniture arrived damaged. Replacement put together badly and one leg detached. Customer Service wonderful, speedy and proactive. Rubbish firm tasked with collection of damaged original item. Failed to arrive on day / times they specified. No way of contacting them and still storing furniture. A very disappointing experience.”

Helpful Report

Posted 3 years ago

Thank you for your review Thelma. I am sorry to hear of the problems that you have experienced with your order. I can see that we have come to an agreement of a partial refund and that we are rebooking a courier to collect the original unit that you received. I am sorry for the delay in getting this uplifted. Kind Regards Roseland Furniture

Posted 3 years ago

“Very happy with my bedroom furniture looks good and reasonably priced but not cheap and description reads ‘minimal assembly’!! Came flat packed, 18 bolts & washers 27 screws later and help from some muscles it is up , it has put me off ordering again from them , when I’ve had quite a few pieces , but might as well gone to IKEA for third of price”

Helpful Report

Posted 3 years ago

Hello Anne We are pleased that you like your item, I am sorry that you found the item difficult to build. We send all our wardrobes out in panels as they are much easier to travel up staircases of all shapes and sizes. This particular wardrobe would be all panels as it is a single wardrobe. Kind regards Roseland

Posted 3 years ago

“Late delivery. we had to push.”

Helpful Report

Posted 3 years ago

Thank you for your review. I can see that the item that you ordered was out of stock at the time of placing the order and that it was delivered within the estimated time frame given. I am sorry if there was some confusion with this. Kind regards Roseland Furniture

Posted 3 years ago

“The staff were really helpful and friendly on the phone but the chatsworth that I ordered twice was awful.”

Helpful Report

Posted 3 years ago

Thank you for leaving feedback. I am sorry to hear that the goods did not live up to expectation on this occasion. I can see that we have since collected the goods from you and issued you with a full refund. Kind regards Roseland Furniture

Posted 3 years ago

“I am pleased with the furniture but Roseland’s Couriers XPD, were abysmal.! They ignored the message that Roseland sent telling them not to deliver before a certain date as I was away. They then delivered the Sideboard and dumped it outside my house, in my absence without obtaining a signature from any neighbours. It was therefore left to my elderly neighbours to drag a heavy sideboard to a safe place, with a great deal of difficulty to protect it from the elements and/or theft overnight. On my return, it then had to be moved again to my own house, again with a great deal of difficulty for myself and elderly neighbour. This is a very poor performance for a piece of furniture of value, XPD did not even wait to receive a signature or make sure it was in safe hands!”

Helpful Report

Posted 3 years ago

Hello Linda. Thank you for your feedback. I am sorry to hear about the problem with delivery. If you wished to place an order and delay delivery, then please let us know prior to dispatch so that we can hold the goods here until you are ready to receive the goods. Unfortunately, the couriers did not pick up our message in time to be able to get the information across to the driver and stop it from being delivered. The driver however should certainly not have left the goods unattended without permission from yourself. We have taken this up with them to reduce the risk of this happening in the future. Kind regards Roseland Furniture

Posted 3 years ago

“The sideboard was lovely. But they seriously need to find different delivery firms (Xpd in particular!) Delivery man left sideboard with a complete stranger 2 streets away and my daughter had to carry it home themselves! Not a great experience!”

Helpful Report

Posted 3 years ago

Thank you for leaving feedback Lorraine. I am sorry to hear that the courier company delivered the goods to the a house 50 yards away on the incorrect street. We have taken this up with the delivery company who will be speaking with the driver to reduce the risk of this happening again. Kind regards Roseland Furniture

Posted 3 years ago

“Not happy with the cheap finish or the quality I would expect for the price .”

Helpful Report

Posted 3 years ago

Thank you for your review Patricia. I am sorry to hear that you were unhappy with your purchase. I have looked back at our records and cannot see that you have made us aware of your disappointment of your order. Please feel free to contact us on info@roselandfurniture.com so that we can offer some options to get this rectified for you. Kind regards Roseland Furniture

Posted 3 years ago

“This review is based solely on the misleading information on the website. It’s now 18 days since we ordered items that stated ‘in stock - delivery 5- 10 days’. We have moved to the UK from overseas and only ordered this furniture based on the availability and lead time. I’m assuming the fact that I have been sent this link to leave a review of the furniture indicates that I should have already received the items. My emails to customer service have been promptly answered but basically told that we have to wait. Under promise and over deliver should the mantra for all sellers - at this stage I’m ready to cancel the order.”

Helpful Report

Posted 3 years ago

Hello Alison. Thank you for taking the time to leave a review. I am sorry for the delay with your order. I can see that we are currently in the process of chasing the delivery company for you. As soon as we have an update from them, we will then be in contact with further information. Kind regards Roseland Furniture

Posted 3 years ago

“Good quality furniture (solid, and with nice finish) at a sensible price, but let down by - lengthy delays with part of the order (ordered in February, but still no estimated delivery date) - spectacularly poor delivery service (part of order has been with MXL Delivers for past 10 days, and they have now stated that it will take another week to deliver... no response to emails chasing for delivery date... for delivery already made, MXL Delivers delivery staff urinated on neighbour's garden fence instead of finding public facilities).”

Helpful Report

Posted 3 years ago

Hello, i am sorry that the delivery was not as expected , I would also say that it is certainly not what we would expect either. We will contact you on this via email. Please do respond so we can look at addressing this. Kind regards

Posted 3 years ago

“'Oak' dressing table arrived damaged. All four legs were split, a joint on the front was open and the frame behind was badly split. The dressing table is made up of an oak top and legs but the remaining frame is cheap, poor quality pine and ply. Not what you would expect from oak-quality furniture. Spend a bit more and buy the real thing. However, the customer service to get this returned and refunded was very good.”

Helpful Report

Posted 3 years ago

“My first delivery date was cancelled and rearranged for a week later. Hoping it will be delivered as planned.”

Helpful Report

Posted 3 years ago

Dear Marion Plowright. Thank you for your feedback. I have looked into this for you and can see that the delivery vehicle covering your area unfortunately broke down on the day of delivery. I can see that the delivery has been rearranged with you for today. If you could contact us when the goods have been delivered then it would be very much appreciated. Kind regards Roseland Furniture

Posted 3 years ago

Roseland Furniture is rated 4.5 based on 22,927 reviews