Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,927 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,927 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

Write Your review

Tell us how Roseland Furniture made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Roseland Furniture 4 star review on 28th July 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service. That’s it!”

Helpful Report

Posted 4 years ago

“The colour was not Cream”

Helpful Report

Posted 4 years ago

“Out of five bedroom furniture items ordered three damaged including the replacements. No communication until three hours after delivery from Couriers luckily someone was at home.”

Helpful Report

Posted 4 years ago

“One of the bedside tables arrived damaged. I emailed immediately and then again two days later having had no response - I've still not had a reply. Very poor service”

Helpful Report

Posted 4 years ago

“I purchased five items (1 yet to be delivered) The nest of tables excellent. The small bookcase excellent. The 2 large book cases (one arrived damaged, two pieces had fallen off) They are not well build, shoddy and not as good as the other items. I am disappointed.”

Helpful Report

Posted 4 years ago

“Furniture vastly overpriced. Manufactured in Vietnam. Draw knob missing.”

Helpful Report

Posted 4 years ago

“The sideboard looks so nice until you try to open the doors ,everything’s falls off the top as unit is so light. Not as well made as expected. I will need to secure to the wall so it does not fall over as my grandson will pull this over. Disappointed ☹️ Also the size says large it’s rather small so make sure you measure the size. Not great for the Money. My son bought us the T.V unit to match looks great but again very light best part are the tops which are real oak wood.”

Helpful Report

Posted 4 years ago

“I bought two pieces of furniture from roseland. The quality is ok but you get what you pay for! Unfortunately one of them looks really bad down one side. I have emailed twice to get it replaced and haven’t had a reply in over a week. It just makes me wish I’d gone through Amazon as they always come back to me if there’s a problem! If anyone reads this from roseland perhaps you could do the courtesy of replying as you don’t have a phone number I can call! I am really starting to regret buying from this company!”

Helpful Report

Posted 4 years ago

“The quality of the Oak furniture was very good, however the customer service is dreadful. We have purchased 4 items from them, three delivered as scheduled, however the latest order was a shambles. Wrong product delivered, in ordinate delays in receiving a response from Roseland due to the fact their Phone lines were down and you were only able to send emails; allowing up to 4 days (if you are lucky!) for a response. We are 70 and had to man handle, repackage and store the wrong item. Meantime a replacement arrived, but not before it had been sent to the entirely wrong address where we used to live (billing address only) which beggars belief because all other items have been delivered to the correct address. We now have a replacement, but the very large and heavy item remains in our garage and has not been uplifted. A very poor customer services. Even with the quality of the products, I would have to think long and hard about ordering from them again.”

Helpful Report

Posted 4 years ago

“Furniture itself ok but ordered on 5/1 2021 only one item came out of three we then got another item on Thursday 4th still waiting for the third item.”

Helpful Report

Posted 4 years ago

“I have returned my corner unit and was most disappointed back 3 panels were not in wood finish as one was on show I could not used the unit”

Helpful Report

Posted 4 years ago

“I ordered bedroom furniture back in November with delivery advised 4 weeks, 4 items I knew would not be delivered until February. There was a fire at the factory which I understood but there was no communication from Roseland to update the situation I had to chase a few times. My furniture finally arrived on January 8th, the furniture is excellent very well made and sturdy. That left 4 items to be delivered, unfortunately Roseland used XDP which are a complete joke, I had notification of delivery 17th February only 2 items turned up, on 18th February 1 item turned up and as of today I have not received the final item, I have range XDP and was on the phone for 1 hour with no answer, I have emailed them on 18th February with no reply. I am hoping I can contact the local office who will advise if not I will be ringing Roseland as all this furniture has been fully paid for.”

Helpful Report

Posted 4 years ago

“Bought the Farrow corner tv unit. Not the quality I had expected. MDF with a veneer. Drawer doesn’t have slider. Delivered with 2 small chips. I shan’t be purchasing from Riseland again unfortunately”

Helpful Report

Posted 4 years ago

“Taken a long time to delivery first one has come 4 months and ordered another one same day as the first one and still waiting”

Helpful Report

Posted 4 years ago

“No furniture received yet. Where is it? Work in progress?”

Helpful Report

Posted 4 years ago

“Not very pleased with my purchase from Roseland. The item had a huge red stamp on the back of it, which is apparently the quality control stamp. Then I had to pay to return it”

Helpful Report

Posted 4 years ago

“Please note that my 2 stars do not reflect on the very helpful member of staff at Roseland who received my complaint and dealt with it swiftly and to my satisfaction. I ordered the Hampshire Oak Blanket Box. Delivery was in a reasonably good timeframe ( although the courier company failed on 3 consecutive days to deliver when they said they would without any communication to me...it arrived on the 4th day of texting me with the same message "Great news, your package will be delivered today!" Sadly, the item was broken in about 6 different places, wood split, backing adrift, hinges off. So, unfit for purpose. Roseland arranged a courier pickup and very quick full refund which was good.”

Helpful Report

Posted 4 years ago

“The unit is really lovely but delivery not so good. The delivery driver refused to lift it into the house despite it raining torrentially and me telling him I wasn’t allowed to lift anything after just being discharged from hospital. My son helped me drag it in but there was oil all over the base from the van that marked the carpet. Fortunately the soaking wet package was sufficient enough to protect the unit”

Helpful Report

Posted 4 years ago

“Boot storage bench costing £180. Delivered on schedule and very well packaged. Unfortunately the tip of one of the screws was protruding through the wooden top and this cut my finger during unpacking. Another problem is that one of the baskets is very tight fitting and needs force to push in each time. The company who supplied the item responded very quickly when I contacted them but were only able to offer two disappointing options. The first was to exchange the item but this would entail a 5 week wait. The second was to accept a refund of £30 which seemed a very low offer. A shame because in good condition I would describe this as a very good piece of furniture.”

Helpful Report

Posted 4 years ago

“The product was damaged. I am still waiting for a collection and a refund. When I email I've had a reply to say don't chase due to you being busy”

Helpful Report

Posted 4 years ago

Roseland Furniture is rated 4.5 based on 22,927 reviews