Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,927 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,927 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 4 star review on 28th July 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The ordering of two wardrobes was relatively easy. We were required to pay in advance ! Had email to say our order was being processed. ( Two wardrobes).15th. may. Another email 19th. May to say order dispatched. On 27th.May rang store enquiring as to whereabouts of my wardrobes as had expected delivery by now. Advised by customer service company would deliver shortly. We recently moved into this property and have no wardrobes or cupboard space. We are desperate ! The wardrobes STILL HAVE NOT BEEN DELIVERED ! (2nd. June.). Mrs. Oliver. Never again.”

Helpful Report

Posted 3 years ago

Dear Rosemary Oliver, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. You will shortly be contacted in order to obtain order information, please do respond so that we can speak with you directly. Regards Roseland

Posted 3 years ago

“I still have not received the furniture I have ordered from you”

Helpful Report

Posted 3 years ago

“Sorry, but I can’t write a review of the product as I don’t have it yet. It was ordered on 11/5/21, the item was in stock and the website advised delivery 7-10 working days. On 12/5 I received an email to say it has been dispatched but as of today (26/5) I still don’t have it. Apparently it is now due around 3/6/21....who knows!”

Helpful Report

Posted 3 years ago

Hello Linda. Thank you for taking the time to leave a review. I can see that delivery company have emailed you and that this delivery has been booked in with you for the 3rd June. Unfortunately, deliveries to parts Scotland can take a little longer than normal. I am sorry that we could not meet your expectations on the delivery timescales. Best regards Roseland Furniture

Posted 3 years ago

“it looks nice but for the price we were expecting solid oak at least on the top piece but its not its just cheap stuff. we paid 550 and feel like we have been robbed, its not even spray painted underneath :( We are in 2 minds of whether to send back. this cabinate should be at the £300 not £550 i could have got a similar one for 260 so really annoyed to be honest”

Helpful Report

Posted 3 years ago

Hello Stephanie. Thank you for taking the time to leave a review. I am sorry that the product has not met your expectations. I have looked back at our emails on this and can see that you have not been in contact with us in regards to any faults or informing us that you are unhappy with your purchase. If you could email us then the customer service team will do all that they can to get this rectified for you. Best regards Roseland Furniture

Posted 3 years ago

“The item needed to be partly assembled but came with no instructions or tools - item doesn't fit together that well but it's OK. Part of the item was broken but not beyond repair so I corrected this. There were several scratches and marks. Couldn't face packing it all back up and getting replaced so am living with the imperfections. First time I ordered from Roseland and won't be ordering again. Not a great experience.”

Helpful Report

Posted 3 years ago

Hello Elaine. Thank you for taking the time to leave a review. I am sorry to hear that you received a faulty item and that you were not able to locate the assembly instructions. I have looked back through our emails and can see that you have not informed us of these problems. Please email us at info@roselandfurniture.com so that the customer service team can rectify this for you. Best regards Roseland Furniture

Posted 3 years ago

“Second peice if furniture I've brought that has come damaged”

Helpful Report

Posted 3 years ago

Hello Ross. Thank you for taking the time to leave a review and I am sorry to hear this. I can see that we have set up an exchange for you as requested and that we are chasing the couriers for you. Once we have a further update then we will be in contact. Best regards Roseland Furniture

Posted 3 years ago

“Difficult to comment on quality of furniture at this point as it still has not been delivered. Communication from delivery company has been poor and confusing and I still don’t know when to expect my purchase”

Helpful Report

Posted 4 years ago

“I have not received the order yet.”

Helpful Report

Posted 4 years ago

“Sorry roseland but I was really disappointed with the sideboard it was smaller than I thought the doors don't close very easily and I have to say it is cheap looking when to me £285 took me a while to save up for me I don't think I will be buying from you again.”

Helpful Report

Posted 4 years ago

“Overall a very good experience with Roseland furniture. However disappointed with the FARROW GREY DOUBLE WARDROBE WITH DRAWERS costing £489.95. For this price I would expect a proper wooden wardrobe. However the top of the wardrobe is planked and does not have solid oak. For this price I would expect a clean oak top. The description doesn’t indicate that the wardrobe top would be hollow planks, a cleaning nightmare. Won’t recommend the wardrobe not worth the price. The chest of drawers is good no complaints.”

Helpful Report

Posted 4 years ago

“The sideboard we ordered had a badly scratched top so we refused delivery (the delivery company were brilliant, though). Sadly the experience with customer service has not been great at all. We had no contact off them afterwards, and we have had to chase them several times instead to see what's happening - and now almost two weeks later are still awaiting news about when the replacement sideboard will be delivered. Hoping the replacement when it finally arrives is in better order. They've had our money for weeks now and we have not got anything to show for it. Disappointed to be honest.”

Helpful Report

Posted 4 years ago

Dear Susan Marlow, I am sorry that your experience with us has not met expectations, I have looked into this this morning and we will contact you directly to update you on this. Kind regards

Posted 4 years ago

“I received my console table promptly but unfortunately it was damaged with paint flaked and peeling badly in 3 corners of the shelf. I have returned it on 5th May and I await a full refund.”

Helpful Report

Posted 4 years ago

“Delivery on 30th April 2021 of supposed dining room table, 4 chairs and sideboard. We did not receive the table top or connecting bolts to the legs and had two chairs we did not order. Phoned immediately after delivery and since chased with an email. Still have no date for delivery of table top and chair collection. Please sort out immediately. Thank you”

Helpful Report

Posted 4 years ago

Hello Helen, I have contacted you on this matter today, unfortunately did not get to speak to you. Kind regards Roseland

Posted 4 years ago

“I ordered a sideboard that arrived damaged. It was evident as soon as I opened the box so resealed it & email for a replacement. The most annoying thing is that you can’t speak to anyone, Roseland furniture love to fire back an email saying ‘do not reply to the email’ - even when I’ve replied to the person that wrote to me! Another delivery arrived which they couldn’t find on the van BECAUSE IT WAS A COLLECTION!!!! The damaged sideboard is still in my house & I’ve now also cancelled the replacement. SORT IT OUT ROSELAND!”

Helpful Report

Posted 4 years ago

Hello, I am sorry this has not been collected as yet. We have this matter in hand and the courier should contact you in the morning for collection. Our apologies this has taken some time. kind regards Roseland

Posted 4 years ago

“Very disappointed with the service. The cabinet took several weeks longer to arrive than anticipated with no updates from the company. There was an offer for £20 off your next purchase if you left a review, but after more than 2 weeks and several emails with customer services I’m yet to receive this voucher. All seems like a shady, dishonest attempt to build their review bank to trick more people into buying their nicely priced but bang average goods.”

Helpful Report

Posted 4 years ago

“Bedside cabinet delivered without two of the handles. Got in touch they said they would send two but it would take 10 days. Haven’t been able to use the cabinet. Would have been better for them to send them next day”

Helpful Report

Posted 4 years ago

Hello, We are sorry there was an initial issue with the item, I am pleased that you did receive the handles for the item. Kind regards, Roseland

Posted 4 years ago

“Recently purchased and returned the Newlyn corner TV stand due to damage at the rear of the item which was not made of real oak wood. Unsure whether to re-order!”

Helpful Report

Posted 4 years ago

Hello, We are sorry you were disappointed with the item, we will contact you shortly to see if we can discuss your issues. Kind regards Roseland

Posted 4 years ago

“Dispatch and delivery were fine, but the product was poor quality”

Helpful Report

Posted 4 years ago

“I have not received the product yet to see how beautiful it is in order for me to give a review. I am still waiting for it but I thought that your furniture looked great. The information I have is that to will be delivered on Friday 29th. Unfortunately, I moved last Thursday and therefore no longer at the address I used while ordering it. I moved 10 min drive away from that address. I moved into a new development and the property is not yet listed and so its address is not appearing on google map. Please, advise the men delivering to call me on 07779624985 so that I can give them direction where I am. Thank you.”

Helpful Report

Posted 4 years ago

Hello, It was nice to speak to you today and I am pleased that the delivery issue is now sorted out for you. Kind regards Roseland

Posted 4 years ago

“We have not yet received our item of furniture ,expected it yet another 6 to 8 days -The problem appears to be the delivery company XDP who said they had delivered but had not . Our telephone calls to Roseland furniture were fine the staff polite and a further piece of furniture is being sent out and no doubt the process withXDP begins agai When ordering the item it was stated the item ten was in stock and delivery in 7 days - therefore we are very disappointed -”

Helpful Report

Posted 4 years ago

Roseland Furniture is rated 4.5 based on 22,927 reviews