Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,917 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,917 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 5 star review on 8th April 2024

524

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item arrived damaged, obviously not been properly checked before despatch,it didn't happen in transit as the part was protected by the top and sides of table. No excuse for this,and contacting Customer Service is a joke. Will not use again Carriers you use are also rubbish,you book a time and date for return and they don't turn up,and this is nothing to do with the current situation,by reviews on Trust Pilot this has been going on a long time.”

Helpful Report

Posted 2 years ago

Hello Thank you for your feedback. We are sorry that we did not meet your expectations on your order, we rectified the issues you had very quickly for you. We replied on every step for you , we are sorry that you were unhappy with our customer service. Kind regards Roseland

Posted 2 years ago

“I have been trying to return a damaged item for nearly 3 weeks now....... I am still waiting for the couriers to contact me and cannot get a refund until they collect it. I have chased this request many times and getting no where.....”

Helpful Report

Posted 2 years ago

Hello Dave Harris, We are very sorry the collection has failed on first attempts, we can see that this has been re-booked for you. Kind regards Roseland

Posted 2 years ago

“Very slow at sending items out, so cancelled order”

Helpful Report

Posted 2 years ago

Hello Paul Wheeler, We are sorry that the delivery did not go as expected resulting in you having to cancel the order, the courier had experienced some extenuating circumstances at this time which resulted in some deliveries being slightly late . Kind regards Roseland

Posted 2 years ago

“I ordered 3 items. First two items arrived, a week apart, then problems with their courier meant the largest item never arrived. I’m local to the company and yet the items were delivered separately, which is hardly efficient at a time when there’s a shortage of delivery drivers. It was sometime before Roseland would acknowledge that the 3rd item was lost, by which time it was out of stock. I waited and waited, heard nothing so chased it again, to be told that yes, it was back in stock, they just hadn’t got round to sending it to me, even though they were paid in full when the order was placed. Charming words in emails do not make up for lack of action and inefficiency. The furniture is ok-ish. The drawers in the bedside cabinets are very loosely fitted, as a result there are very noticeable gaps.”

Helpful Report

Posted 2 years ago

Thank you for your review Tessa. I am sorry to hear that you are not happy with the service provided. I can see that all of the goods have now been delivered and a partial refund has been issued due to the delay and for the courier losing the original item. Best regards Roseland Furniture

Posted 2 years ago

“Waited a long time as item was out of stock. Got sent to courier who can not confirm receipt from Roseland. She asked me to contact Roseland. Roseland promised to investigate. Next thing I know Tufnell arrived with goods two minutes after I got home without prior notification. That is terrible.”

Helpful Report

Posted 2 years ago

Hello Ime Ifon, We apologise for the confusion on the delivery, Tuffnells were the carrier on this , unfortunately the contact you made at MXL would not have had the information you required as they were not due to deliver to you. Mxl are the warehouse that Tuffnells collect from in this case. This would be why you would have been referred back to us here at Roseland, we are sorry if this did not meet expectations this time. Kind regards Roseland

Posted 2 years ago

“Not the quality product I expected for the price.”

Helpful Report

Posted 2 years ago

Good afternoon, We are sorry that your item has not met your expectations. We will contact you via email on thi smatter. Please do respond so we can communicate directly. Kind regards Roseland

Posted 2 years ago

“I haven’t received my chest of drawers yet - Roseland furniture said it had been dispatched but the delivery company said they hadn’t received it. Presumably one wasn’t telling the truth. The delivery now fortunately has been arranged for next week but either way it wasn’t within the promised time frame, and I had planned for my brother-in-law to be here for the delivery to help move it and now he won’t be. I don’t really want to be shifting the drawers at 4 months pregnant but I guess that’s what I’ll be doing. Hopefully the furniture itself is actually worth it.”

Helpful Report

Posted 2 years ago

Hello, We are sorry you feel this way, having checked on your order we can see tat you have been contacted on the 27th August by the courier. We have noticed that we has instructions from you not to deliver until after the 21st August. WE will email you regards your delivery . Kind regards Roseland

Posted 2 years ago

“The product is good. If you order a bed and mattress, they come separately (two deliveries) which is painful. You have to arrange to be in twice, for one order. The mattress was damaged and various people in customer service gave conflicting information. I wanted a mattress exchange, with delivery and collection at the same time. This couldn’t be done. So I had the damaged mattress in my hallway for two weeks. They collected the damaged mattress when the bed frame was delivered. Upon unpacking the frame, it was damaged at one end. However, as this had gone on and on, I fixed it myself as it was a bracket on the underside of the bed. In summary, good product for the price, easy to use website. Below average deliveries. Poorly trained and co-ordinated CS.”

Helpful Report

Posted 2 years ago

Hello Stephen Law, We are happy you like the items, we are sorry about the confusion on deliveries, bed frames do come from our warehouse whereas the mattresses are sent direct from our supplier hence 2 different deliveries. I can see one of our colleagues has help with resolution to the issue you have had with the bracket. WE do hope all is well now. Kind regards Roseland

Posted 2 years ago

“Not good value for money. Drawers do not fit properly, gaps plus, plus.”

Helpful Report

Posted 2 years ago

Thank you for review. I am sorry to hear this. I have checked our records and can see that you have not been in contact with us to report this, so that we can look at resolving this for you. Please email info@roselandfurniture.com and the customer service team will be able to assist. Kind regards Roseland Furniture

Posted 2 years ago

“The items are good but they sent two lots in error (there’s not mine). I’m now having to store the other items that are large and waiting to know when they will collect. It’s been over a week!! Might start charging storage. Customer services was good initially but have not heard anything for a week. This not very good.”

Helpful Report

Posted 2 years ago

Thank you for your review. I can see that you placed two orders through our website, order numbers ROSELAND201198 and ROSELAND200725. One order was placed on 7.8.21 and the other on 10.8.21. Therefore we dispatched two orders. If you could update the review to reflect that, this was not our error then it would be very much appreciated. I can see that we have booked a collection with the couriers for a refund of the additional order that was placed in error. Once the goods are back with us, then we will issue you with a full refund for that order. Kind regards Roseland Furniture

Posted 2 years ago

“Cannot say wether the furniture was any good as we never got it. Roseland may well be a good company, but they have chosen to align themselves with a terribly inept delivery company. Don't hold your breath if you're waiting for them to deliver.”

Helpful Report

Posted 2 years ago

Thank you for your review. I am sorry to hear that you did not receive the service from the delivery company that we would expect. I can see that you requested a refund for the goods and that this was processed within 24 hours from the point of your request. If you did wish to order anything in the future then please call us so that we can discuss the delivery options. Kind regards Roseland Furniture

Posted 2 years ago

“After sales , delivery and packing very good, product poorly finished didn’t appear to be adequately quality control checked ,2 sideboards ( second a replacement) both had same issues of cracked paint on drawers and a general poor finish”

Helpful Report

Posted 2 years ago

Hello, We are sorry that we did not meet the expectations on the item you purchased. I can see that we resolved this for you. We do hope tat we can be of service in the future . Kind regards Roseland

Posted 2 years ago

“The bookcase was fine but the delivery company was terrible the told me on 2 occasions that they would arrive so I wasted 2 days waiting for them they then turned up on a day I was not prepared for them”

Helpful Report

Posted 2 years ago

Dear Katherine Jackson, Thank you for your feedback, we do apologise that the delivery was not as expected. We are pleased that you like your item. We do hope we can be of service in the future despite the delivery. We are always looking at improved delivery services. kind regards Roseland

Posted 2 years ago

“Driver offered no help in taking bookcases up to flat and two of the four book cases were damaged.”

Helpful Report

Posted 2 years ago

Hello Ros Littledyke, We are sorry that we did not meet your expectations. I have looked at your order and can see tat we came to a resolution for you. We do hope we can be of service again in the future. Kind regards Roseland.

Posted 2 years ago

“They sent me two pieces that were incompatible with each other, and then sent me a replacement that was in several pieces and broken. The third set they sent is fine”

Helpful Report

Posted 2 years ago

Hello Max Ziemer, We apologise that your experience did not meet expectations, unfortunately we can only send that which is placed on order. The base ordered was the wrong kind for the parasol you ordered initially. I can see that my colleague has changed the parasol at your request. Kind regards Roseland

Posted 2 years ago

“I have previously purchased furniture from Roseland, which was of high quality. I order a set of drawers and when unpacked noticed that the wood on the top was not of the same quality as the drawers previously ordered. As you will see from photographs the wood on top has not been assembled correctly. At the front it should be flush but two pieces of wood have been placed at either end so their rough ends are at front. I spoke with one of your colleagues who advised the following: Medullary Rays are sheets or ribbons extending vertically through the tree perpendicular to the growth rings. Most hardwoods (but not softwoods) have ribbons of 'parenchyma' cells that carry nutrients laterally through the bole. Technically, to be entirely correct, Medullary rays are those rays that start at the pith of a tree and go outwards, but in normal use the term refers to all rays whether or not they start at the pith. In some woods such as oak and lace wood the rays are very pronounced and in other woods they are barely discernible. They are what cause the "ray flake" figure in quarter-sawn planks. Medullary rays often produce the beautiful "figure" such as silver grain, Medullary spots, pith flecks, etc. This is not medullary rays it is about poor craftsmanship. You can actually feel roughness of the wood end. Other pieces of Roseland furniture I have do not have this issue. The delivery and arrangements for collection have not been an issue. It is being collected on 9th August.”

Helpful Report

Posted 2 years ago

Dear Colin Stebbing. I am sorry you were not satisfied with your item this time. I can see that my colleague has arranged for a collection on this item for you scheduled for today. Looking at the photo's you have sent us there is very heavy graining on one side and the "yellow ribbons" on the other side are indeed medullary rays, unfortunately they are not always "pretty" or enhancing. There is some excellent information on the webpages on these. I will say that the ones on the item you received were more splodges than ribbons, we understand that some customers do not like these. It is a natural phenomena that occurs in hardwoods like Oak. kind regards Roseland

Posted 2 years ago

“I have missed my delivery slot (my fault) but now I can’t seem to arrange an alternative date and time, could you please forward me the couriers contact details”

Helpful Report

Posted 2 years ago

“Said I would be waiting for my chairs for 5 days now still waiting 3 weeks later.”

Helpful Report

Posted 2 years ago

Hello, Marion Windridge We apologise for the delay in your items. We are experiencing some extenuating circumstances with our courier at this time and deliveries are taking slightly longer than planned. We do apologise that the delivery has yet to meet your expectations , your items will be with you very soon. Kind regards Roseland

Posted 2 years ago

“I was very disappointed with the delivery. The bookcase was left on the drive in it’s packaging. Once unpacked it took two people to carry it indoors and position it. I wonder what I’d have done if I hadn’t had a friend visiting to help me. It should be made clear that delivery is to the doorstep with no unpacking carried out. I guess I’m used to John Lewis service! Elements of the construction of the bookcase are quite basis, I would have expected a little more refinement considering the cost. The shelves are screwed in place, I assume for transport. They were difficult to remove. Also the predrilled holes to reposition the shelf supports were too small and had to be carefully enlarged with a drill.”

Helpful Report

Posted 2 years ago

Dear Geoff Hawkins, Thanks for sharing your feedback. We’re sorry your delivery experience didn’t match your expectations. Our standard service is to the doorstep only. Also they are instructed not to leave "safe" unless prior arrangement. We will contact you via email, please do respond so we can communicate directly. Regards Roseland

Posted 2 years ago

“Extremely disappointed in the service received from this company. I ordered a side table and small sideboard at the same time. The side table came first which was OK but a little small and arranged an exchange which went through OK, however when I received the exchange item (this came before the sideboard) it was damaged. We were offered £50 or an exchange but the delivery service we received was so shocking we decided to take the money. They said they would be in contact for collection of the side table and that did not happen for 2 weeks. Our sideboard was due to be delivered 5 days before it came with tracking not working and the only response I got was "let me know if it comes today" not acceptable. I would strongly suggest looking somewhere else for your furniture.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your feedback. We are sorry that delivery did not meet your expectations.We have checked tracking on the side table which is showing as delivered on the 26th. We can also see that my colleague asked for confirmation and we have not had this from you just yet. Unfortunately we cannot always see the tracking if the carrier systems are not working. We therefore ask tat customers let us know if items have been delivered. Kind regards Roseland

Posted 2 years ago

Roseland Furniture is rated 4.5 based on 22,917 reviews