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Roseland Furniture Reviews

4.5 Rating 22,917 Reviews

89 %

of reviewers recommend Roseland Furniture

Company Reviews

Product Reviews

4.5

Based on 22,917 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 5 star review on 8th April 2024

Roseland Furniture 5 star review on 3rd August 2022

Roseland Furniture 5 star review on 1st August 2022

Roseland Furniture 5 star review on 29th July 2022

Roseland Furniture 5 star review on 29th July 2022

Roseland Furniture 4 star review on 28th July 2022

Roseland Furniture 4 star review on 28th July 2022

524

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Furniture is fine, but getting it delivered was atrocious. Website said 2 to 3 days , turns out 4 to 6 weeks. Had to keep ringing to find out what was happening Gave a time it couldn't be delivered as we were away. Guess when they tried to deliver! XDP were even worse, you cannot contact them at all. They then turned up without letting me know, I just happened to be at home. Neat day chap tried to deliver again but he couldn't find item on his van. He was panicking as he didn't have it. Told that's because it arrived unannounced day before. Will not be buying from Roseland again as cannot trust you will get item.”

Posted 1 year ago

Hello Gillian, Thank you for your feedback, we are sorry that the carrier let you down. The item at the time of order placement had a long lead time, the items arrived to be distributed earlier than expected. We apologise if this was missed at the point of order. All notes received were passed to the carrier to add to the delivery. We are sorry if they did not follow the instructions given. Kind regards Roseland

Posted 1 year ago

“Very poor service - order 2 items of furniture which was advertised as 1-3 days delivery - was duly notified by courier after a couple of days that they had received th consignment ... and then nothing. Emailed Roseland who apparently could do little to help except email the courier company on my behalf-they would not/could not phone them. Eventually after 5 days with nothing they finally agreed to a full refund - pleased to get refund but not impressed with service overall.”

Posted 1 year ago

Hello, We are sorry that you were let down by the carrier, unfortunately, they had misrouted the item o the wrong delivery depot. This caused a temporary delay. The delivery is as stated in 1-3 working days, the items would have been delivered within the time stated if this error had not occurred. We can see that you decided to cancel the order and have since been refunded. Kind regards Roseland

Posted 1 year ago

“Not great quality but I guess you get what you pay for”

Posted 1 year ago

Hello, We are sorry you are not happy with your item, we do not seem to have any communication from you to let us know. If there is an issue with your item you can contact us at info@roselandfurniture.com where our customer service team will be able to help. Kind regards roseland

Posted 1 year ago

“Had nothing but trouble with this company from start to finish. The courier service they use only operates Mon to Fri and they can only contact them by email, hence when my order wasn't delivered on time even though the tracking said it had been delivered it took ages to sort out. I cancelled the order and then 2 days later it arrived, I decided to keep it as the thought of going through all that process again was just too much.”

Posted 1 year ago

Dear Michael Whiteaway. Thank you for your feedback, we are sorry the delivery was not to expectations. Our main contact with them is through email, this is so when communications are sent we have in writing any notes /agreements in writing. We can call them but most times it takes up to 30 minutes to get through as they do not just deliver for Roseland. Email is more efficient for us to make contact. We apologise that you were let down by the carrier. Having now received your item we do hope you enjoy it. Kind regards Roseland

Posted 1 year ago

“Slow delivery for something we ordered that was in stock, 9 Weeks.”

Posted 2 years ago

“Poor furniture and long wait for delivery. This wasn't stipulated when ordered. Overall wouldn't recommend”

Posted 2 years ago

Dear Ronan Byrne Thank you for your feedback, we are sorry at there was a wait on the items coming into us to allow us to dispatch for delivery. The item stated 4-6 weeks for delivery at the point of order we're sorry if this was missed at the time. Kind regards Roseland

Posted 2 years ago

“Love my bookcase, easy to navigate web page no issues with payment or choosing a delivery date. But I would never purchase from you again sorry but the delivery service is the worst I have used ok app. Basically dumped the 2 person delivery at the door. I guess company care more about profit than product and customer care. I have raised as an issue and the answers is in summary not our problem you bought it, we delivered it and the label that states 2 people to move is advice. Not sure that would stand up in front of the health and safety executive when one of your delivery team is injured. I love the piece, nice just won’t be back”

Posted 2 years ago

“How can I write a review when I still haven’t had the ordered goods delivered.”

Posted 2 years ago

Hello Nick Crabtree, The initial invite is to review your shopping experience with us. We are sure you will be delighted with the item once received. Kind regards Roseland

Posted 2 years ago

“Hi, I'm still waiting on my order. The order was supposed to be delivered middle of last week & failed. The courier then tried to deliver by 7am today at my work address. I've requested the order to be delivered between 9am - 4 pm. Monday - Friday. Not received a response back. Regards”

Posted 2 years ago

Hello Joe, We are sorry that the carrier has failed delivery so far, we have contacted them several times about your delivery and passed on the notes you have given us. Hopefully, they will deliver as requested. Kind regards Roseland

Posted 2 years ago

“I have emailed twice about a missing draw knob for the chest of draws… and no response. It’s a shame because apart from that I was happy with them but now they clearly don’t look assembled as paid for”

Posted 2 years ago

Hello Theresa Thank you for your feedback, we have searched for communication from you about missing knobs, unfortunately, we cannot find one. We have found a review left on Trustpilot. We will arrange to get one sent out to you. If you need to contact us please use the following email. info@roselandfurniture.com our customer service team will be able to help with any issue you may have. Kind regards Roseland

Posted 2 years ago

“Made an order on 10th April 2022, item arrived on 30th April 2022. I had to make calls to enquire about delivery which went way over the 3 to 5 working day delivery. Had no communication with delivery people until the day of delivery. Sad to say that I will not be shopping with Roseland Furniture again as even communication from them was not good.”

Posted 2 years ago

Dear Dominic Anderson -Kobs We are sorry delivery was not as expected and was late in arriving, we do hope that all was ok with the item once received. Kind regards Roseland

Posted 2 years ago

“Extremely dissatisfied with the delivery as we ordered it 17 days ago it's still hasn't been delivered!! we've phoned twice but just get told the 2 delivery nen will be in touch, which hasn't happened yet, if it proceeds to the end of this wk we will be demanding a refund!! As to quality we obviously can't comment.”

Posted 2 years ago

Dear David Lawson We apologise for the delay in delivery, we have contacted the carrier about this and will expect them to be in touch with you. Kind regards Roseland

Posted 2 years ago

“What a nightmare! x 2 items from same range arrived-2 different shades of white- chest of drawers ok/tv unit more cream-they did not agree at first even with photos-they could not guarantee a new one would be the same shade as drawers! so had to buy another tv unit from elsewhere (different to what I wanted)-should have been picked up last Thursday-stayed in all day no one came am now awaiting new pick up date- Have to say the chest of drawers is of poor workmanship-easily scratches on painted part, just opening the drawers/small chips in that have been painted over! I would never buy furniture from this firm again”

Posted 2 years ago

Hello, We do apologise about this, we have also contacted the carrier to get the item collected asap. We apologise also that the items did not meet expectations. Kind regards Roseland

Posted 2 years ago

“The service was not satisfactory, I kept getting updates which just said ‘item at depot’ it caused me stress and when I tried to get a refund.. the item eventually turned up. This was not a good experience for me I’m afraid - the product is nice but the service was bad”

Posted 2 years ago

“Goods arrived damaged, we were offered a £35 discount but meanwhile found the same goods at Dunelm just in a slightly wider size for a cheaper price. Disappointing really”

Posted 2 years ago

Hello We apologise for the issue with the item received, we can see you had been offered all options and chose to have the partial refund which has been applied to you. Kind regards Roseland

Posted 2 years ago

“Delspite ordering some 3 weeks ago to date we have not received our order. Your courier was given instructions on where to leave if not at home but this appears to have been ignored and a card left asking us to contact their office.”

Posted 2 years ago

Hello Martin Coles We are sorry that there is a delay in delivery, unfortunately, your message failed to get to the driver on time. You should receive a call shortly about the delivery from eh carrier MXL. Kind regards Roseland

Posted 2 years ago

“Supposed to delivered 2 to 3 days, not 11? quality of the items was very poor, made in Vietnam or thrown together would be a better description, no I wouldn't purchase again,I would rather pay extra and view what I am going to purchase, you should open a box and check its quality?”

Posted 2 years ago

Hello Kevin Poulton, We are sorry to hear you do not like your item, if there are any issues with this please contact us at info@roselandfurniture.com where our customer service team will be able to help resolve this for you. Kind regards Roseland

Posted 2 years ago

“Would love to comment on my product, but it hasn’t arrived yet”

Posted 2 years ago

Hello Linda Garrett, Thank you for your feedback, we can see that the item was delivered to you on the 19th. Please contact us at info@roselandfurniture.com if this is not the case. Kind regards Roseland

Posted 2 years ago

“Our Malaga 6 Seat Deluxe Stacking 140cm Rattan Dining Set glass table top arrived with scratch marks. I emailed Roseland on 12/04/2022 highlighting this and requested a replacement. I have heard nothing so far. Photo of scratch attached. Yours sincerely Robert Hughes”

Posted 2 years ago

Hello, Robert, We have contacted you about your order, we can also see your reply to our colleague's email. The supplier will be in touch with you about your replacement. Kind regards Roseland

Posted 2 years ago

“Sorry to say but because of the carrier XPD and lack of delivering my bookcase I had to get my money back. So I won’t be using Roseland again because of this Very disappointed ☹️”

Posted 2 years ago

Hello Gill Barr We are sorry that the courier has let you and us down. It is a shame that you felt you needed to cancel. Kind regards Roseland

Posted 2 years ago

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Roseland Furniture is rated 4.5 based on 22,917 reviews