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David Tyler
Was quoted up to 6 weeks for delivery as one item was on back order, however the order arrived within a week so I was delighted. Didn’t get any delivery updates though so it was a bit of a shock when a guy turned up at 9pm on a Saturday night! This is not Roselands fault, it lays with the courier, but there was only one guy delivering! A 1500 sideboard? Box has a warning saying 2 person lift! There was no damage to the goods but the packing was damaged, hardly surprising given the guy was trying to man handle large items of furniture on his own! The courier is cutting corners and breaking health and safety rules. Quality wise I’d give it 4/10. The finish on the outside is ok so it looks nice, but the build quality is poor, the materials are cheap and the interior tells the story. The driver put the sideboard under his arm and carried it in. I was impressed at how strong he was, but then realised once I’d unpacked it that it weighed next to nothing. When I ordered “light” oak I assumed that meant the colour 😂 I believe the furniture is produced in Asia. I could be wrong but my guess is, it comes in to the UK and goes straight out again without any UK quality control? I appreciate this saves time, money and the environment on repacking, but it means any errors are not picked up until it lands with the customer. For example the TV unit I ordered should have had holes cut out behind the 2 shelves for cables. No holes!! have the tools so I did them myself, but not everyone would have been able, or willing which would cost time and money to rectify as well as disappointing the customer. You get what you pay for I guess. Just beware, based on the pictures on the internet they look comparable with other oak furniture suppliers (who are significantly more expensive) but these units are not solid oak and don’t come close to the quality. That said, I like them and they look fab! Does the job.
3 years ago
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Roseland Furniture has a 4.5 average rating from 22,927 reviews