Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,932 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,932 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 1 star review on 4th April 2025

525

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item damaged in transit, refund was prompt and customer service dealt with the matter efficiently”

Helpful Report

Posted 3 years ago

Hello We are sorry that your item was damaged in transit, we are however pleased we were able to resolve this for you promptly. We do hope we can be of service in the future. Kind regards Roseland

Posted 3 years ago

“Product is stone grey, not the lighter grey displayed on the website photos. Delivery clumsy. Delivered by XDP, tracking service next to useless. They don't even know the difference between AM and PM. It arrived 6.30pm which was OK, but not as tracked. Zero communication from XDP on the day. The product quality is reasonable, but Roseland you need to improve your delivery service as the customer has no control of when these products will arrive, along with no weekend slots.”

Helpful Report

Posted 3 years ago

Dear Gary Shortell, We apologise that delivery did not meet expectations, the times are an estimate only and delivery can be outside times given. this can be due to hold-ups, breakdowns or other anomalies. XDP are improving their systems for delivery at present to make it clearer on the APP for customers. Kind regards Roseland

Posted 3 years ago

“Was advertised as ready assembled but came in flat pack and required assembly. Very disappointed”

Helpful Report

Posted 3 years ago

Hello John Haines, Thank you for your feedback, we believe you are referring to the wardrobe you had ordered, it does state on our webpage that there is minimal assembly on this piece. We are sorry if you missed this at the point of order. Kind regards Roseland

Posted 3 years ago

“Don’t think this is the right time for a review. I haven’t received my goods yet. It is taking a wee while though. I’ll wait until it comes to get a good idea of service. Thank you.”

Helpful Report

Posted 3 years ago

Hello Elizabeth Gardner Thank you for your feedback, we will send a notification of dispatch as soon as the item is ready. Kind regards Roseland

Posted 3 years ago

“Purchased a Tall 5 Drawer London Oak chest of drawers recently, delivery was nothing like I have ever experienced? Given a window of time & they delivered it 6 hours later?... Quality not as expected, all handles discoloured & rough, very well packaged! Wouldn't buy again”

Helpful Report

Posted 3 years ago

Dear Joanne McFarlane We apologise that delivery did not meet expectations, we do try to keep near the times if possible providing there is no hiccups on the way. We're sorry to hear there is an issue with the item, we have not had any notification about this, please contact us at info@roselandfurniture.com so we have an opportunity to resolve this for you. Kind regards Roseland

Posted 3 years ago

“It would be useful to know when ordering that the couriers only deliver to the door threshold, difficult if you live in a flat.”

Helpful Report

Posted 3 years ago

Hello, Thank you for the feedback, this is mentioned in our delivery descriptions on our website. We are sorry if this was missed at the point of order. Kind regards Roseland

Posted 3 years ago

“Recently bought the Surry Oak Consol table for my hallway. Love the design, matches the lounge units l bought from you. However the quality and the way its made from bits of put together piecers of wood, falls sort of solid furniture stated.”

Helpful Report

Posted 3 years ago

Dear Robert Walton, We are a little disappointed to hear that you were not entirely satisfied with your item. Please contact us at info@roselandfurnitre.com so we have the opportunity to help resolve any issue. Kind regards Roseland

Posted 3 years ago

“Very pleased with sideboard.”

Helpful Report

Posted 3 years ago

“I ordered the Abbey oak chest of drawers. It arrived well packaged , however I was disappointed with the quality. It is rather flimsy and wouldn’t last long for everyday use. The joints on the corners of the chest are not completely in line. As it’s only furniture for a spare room it should be ok with minimal use. I am still waiting for the matching bedside cabinets to arrive. I was hoping this furniture would be good quality as I planned to buy more living room and dining room furniture from Roseland. I think I’ll go elsewhere now.”

Helpful Report

Posted 3 years ago

Dear Claire Burridge We are sorry to hear they may be an issue with the item you have purchased, please do contact us at info@roselandfurniture.com this will allow us to resolve any issue for you. kind regards Roseland

Posted 3 years ago

“Pleased with the product. Disappointed with the delivery service”

Helpful Report

Posted 3 years ago

Hello, We are sorry that delivery did not meet expectations. However, we are happy you like your item. kind regards Roseland

Posted 3 years ago

“Unfortunately, the item of furniture arrived with a missing part and we are still attempting to get a refund”

Helpful Report

Posted 3 years ago

Hello Carol Tubby, We are sorry about this, we have contacted you and we are still awaiting a reply to our query. Kind regards

Posted 3 years ago

“Although the table was a good price it is clear that you get what you pay for. Some of the blue paint was scuffed and needed a touch up also the alignment of the outer leaves with the centre extension piece was difficult to lock into place. Good stable piece of furniture when assembled.”

Helpful Report

Posted 3 years ago

Hello, We are pleased you like your item but were sorry to hear there was a slight issue with it. We will contact you shortly via email. Please respond so we can look at resolving this for you. Kind regards Roseland

Posted 3 years ago

“Item was lost by couriers so not received”

Helpful Report

Posted 3 years ago

Hello, We are very sorry you did not receive this lovely piece of furniture. We can see that you decided on a refund. We do hope that we can be of better service in the future. Kind regards Roseland

Posted 3 years ago

“Quality is overrated.”

Helpful Report

Posted 3 years ago

Hello, We are sorry to hear you are not entirely happy with your items. If there is an issue please contact us at info@roselandfurniture.com and our customer service team will be happy to help you. Kind regards Roseland

Posted 3 years ago

“My dining table still hasn’t arrived yet.”

Helpful Report

Posted 3 years ago

Hello, Thank you for the feedback, we can see that your table has indeed been delivered. We do hope all is well with it. Kind regards Roseland

Posted 3 years ago

“Sideboard is great however I couldn’t give it 5 stars as the delivery service was terrible, 1 hour late, the box was filthy abd then dumped and left on a cream carpet. I spent the evening cleaning my carpets after the delivery!”

Helpful Report

Posted 3 years ago

Hello We are very sorry the delivery was not as expected, we will contact you directly about your delivery. Please respond so we can look into this for you. Kind regards Roseland

Posted 3 years ago

“The Customer Service was so poor, that I was unable to pin down a date of arrival. I was told we can only email the Supplier as we don't have a contact number. Ordered 22nd Oct and Cancelled mid December.”

Helpful Report

Posted 3 years ago

Hello Melanie Wilson We are sorry that we could not give an exact date, the items are made to order and once done the supplier will deliver direct and contact our customer to inform them. We are sorry that you felt the need to cancel the order. Kind regards Rosealnd

Posted 3 years ago

“Well furniture is lovely but coffee table had a chip in it, I had read reviews from people who used this company and said customer services was good ….. here is my experience it took 12 emails and one call (pointless as they told me to email them !!!!)to get them to agree to exchange table I didn’t even want a refund!!!! Had email from company to collect but I was not around that day messaged them to let them know still waiting obviously not now going to get this before Christmas make sure u look at small print u have to repack returns we’ll table weighed a ton and as I had to rip boxes to get it out couldn’t repack so cost me £10 in bubble wrap and nearly killed me doing it ….. I’m not gonna bother to email or call again as I’m fed up with the whole process Roseland uve let urself down big time I will never buy from u again”

Helpful Report

Posted 3 years ago

Dear Lee Tomas We are very sorry we have not met your expectations. We will contact you about this experience very shortly. Please respond so we can communicate directly. Kind regards Roseland

Posted 3 years ago

“Looks good but disappointed that I cant remove internal shelf as I wanted to store wine bottles . Only wished I had bought a slightly bigger cupboard.”

Helpful Report

Posted 3 years ago

Hello Susan Pout We are sorry to hear that you are a little disappointed with your item. The item ordered is one of our smaller cupboards, we do have bigger sideboards and also wine cabinets on our webpage. Kind regards Roseland

Posted 3 years ago

“Liked the chest of drawers although disappointed with finish. The bottom drawer sticks and the two lower horizontal cross members don’t meet the sides tightly.”

Helpful Report

Posted 3 years ago

Hello David Ford, We are sorry to see that this has happened to your item, this is not correct and we will contact you shortly via email to discuss this. Kind regards Roseland

Posted 3 years ago

Roseland Furniture is rated 4.5 based on 22,932 reviews