I am pleased with the furnitures but at the same time very disappointed with the delivery system. After I received the e-mail from Roseland that my furniture has been despatched, I phoned Roseland and requested them to ensure that their courier company contacts me before delivery and just does not turn up as I have to arrange to dispose off the old furniture to make room for the new ones. I gave detailed and clear instructions on this matter and I was promised and backed up by an e-mail that the couriers will be informed as such.
Unfortunately, the very next day the couriers rang me to say my furniture will be with me within a couple of hours. When I said it not be possible to have the furnitures today, I was basically told they were already in the van and nothing could be done. I rang Roseland but regrettably the person I spoke to obviously was not interested in resolving the issue.
From all the good reviews I read on Roseland which was instrumental in my placing order with them, I had hoped that they were much better in their customer service but I regret that they turned out to be the same as others who once they have your money, is not interested any further.
3 years ago
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