Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,917 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,917 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 5 star review on 8th April 2024

524

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Before I write a review, you continue to use my neighbours email why! My name is Frederick Paul Matthews, my email is paulandberni@aol.com NOT paulphilcox@aol.com I have telephoned your office and they assured me they will rectify this mistake. Please do so F P Matthews Phone 07704039944”

Helpful Report

Posted 1 year ago

Hello Frederick Matthews, The email you mention is on the information that was entered at the point of purchase ( shopify ). We only have information that we have been given. The email has been corrected as stated above. If you have any further enquiries please contact us at info@roselandfurniture.com this goes straight through to customer services rather than a review platform. Kind regards Roseland

Posted 1 year ago

“Lovely steamer chair just as described. Cushion could be a little thicker and less slippy”

Helpful Report

Posted 1 year ago

Hello, We are pleased that you like the steamer chair, we are sorry that you are not quite happy with the cushion . We do hope we can be of service again. Kind regards Roseland

Posted 1 year ago

“My furniture was delivered to the wrong address even though I had a txt saying it had been delivered correctly xdp were to retrieve it from the wrong address and return it to me a week later and I still had not received it Rosalind furniture told me that it was the fault of the delivery company and not there problem”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback, unfortunately, the carrier has not collected the item from the wrong address yet, we have chased them on his a few times. However, we see that you have been refunded for the item at your request. Kind regards

Posted 1 year ago

“I am extremely disappointed with the service I have received so far. I placed the order on 28th March as it stated the garden furniture was In stock and would be delivered within 5 to 10 working days, however 7 weeks later and several follow up phone calls, after being informed on the 3rd of May the items had been shipped I am still waiting. No date has been confirmed and the money was taken out of my account on 28th March. If I have not received a definite delivery date by Monday 23rd May I will be lasking for a full refund.”

Helpful Report

Posted 2 years ago

Hello Susan Preece We are sorry there was a delay in the item arriving at our warehouse, there is a scheduled delivery today 18th with this item. The courier has sent a communication to you about this. We do hope you enjoy your items. Kind regards Roseland

Posted 1 year ago

“We were very disappointed with the lack of communication between Roseland furniture and ourselves concerning our order. We placed an order for a large sideboard in October 2021. The website stated that it was currently out of stock but we could order it and as soon as it was back in stock it would be delivered. As we had been searching for a suitable item for a long time, and this seemed to fit what we were looking for, we placed (and paid) for our order. Two months later we were still waiting. Contacted Roseland to be told it was expected back in stock in March!! Still we waited. Contacted them again in March and was told it would be Mid-April. No communication from Roseland by the middle of April so contacted them again. (The item was now showing as back in stock on the website with a delivery of 2 weeks). We asked why we hadn't received our order as it was apparently back in stock. We were told it would be despatched to us in two weeks: the end of April. Finally on the 27 April , SIX MONTHS after we placed our order we received an email from Roseland advising us that the item had been despatched.....to the courier!.....and to await contact from them about delivery. We waited......we began to track the item which apparently was in a warehouse waiting to be loaded. A couple of days later it was on a vehicle and the vehicle would arrive between 15.58 and 16.58 that day! No email or text message, just read it on the tracker. We quickly changed our arrangements to ensure we were home for the delivery.....and it didn't turn up!! Next morning at 10.30 it finally arrived. The only positive I have is that the furniture arrived undamaged. It is nothing like the colour I expected (hard to show a true colour on a website I know) and the drawers are very rough sliding in and out, no runners, which sometimes causes them to twist and makes it difficult to close smoothly. Overall, extremely disappointed and won't be ordering from Roseland Furniture again.”

Helpful Report

Posted 2 years ago

Hello, We are sorry that there was a long wait on the item, we have as many others experienced circumstances out of our control with supplies and transportation over the last months. We are sorry that the courier did not fully meet expectations, we can address this with them if required. Kind regards Roseland

Posted 2 years ago

“I'm sure the furniture would have been lovely if it ever turned up. It has still not been delivered and there has been no communication about if/when it will be delivered or offering me a refund. So far I have paid for a bookcase i have never received. I'm very disappointed”

Helpful Report

Posted 2 years ago

Hello Ruth We apologise for the failure of the carrier, it became apparent that the item had been lost and we have arranged to send out another to you. We can see that one of our colleagues has completed this and you should receive your item shortly. Kind regards Roseland

Posted 2 years ago

“I ordered this memory phone topper weeks ago they said 3 to 5 working days they take the money out of your bank five weeks later I still haven’t received it now it is on its way and their careers of decided to take it back to head office not impressed with the Delivery service or the company”

Helpful Report

Posted 2 years ago

Good day, We are sorry that this has happened, we have not seen any communication from you about this issue, please contact us at info@roselandfurniture where our customer services will be able to help with this. Kind regards Roseland

Posted 2 years ago

“The item was showing on the website as in stock and available for delivery within 3-5 days when I ordered in Feb. Within a day of me ordering I had an email to state it was not in stock and wouldn’t be for 8-12 weeks. I decided to wait for the item and 10 working days ago I received an email to say it has been dispatched. Still not heard anything and when I’ve emailed they cannot tell me where it is?! I ordered this in Feb. It’s also still showing on the website as In stock and says 3-5 working days delivery, none of which is actually the case.”

Helpful Report

Posted 2 years ago

Hello, We are very sorry that there has been a delay in your item getting to you. I can see that we have chased the couriers and are currently awaiting a response from them. As soon as we have received any information we will be able to update you further and expect this to be resolved shortly. Kind Regards Roseland

Posted 2 years ago

“You still haven’t delivered my order fully”

Helpful Report

Posted 2 years ago

Hello Barry, We apologise that your full order has not yet been delivered. We have emailed you about your order. Kind Regards Roseland

Posted 2 years ago

“Am still waiting for this piece of furniture a week and a half after it was sent out for delivery. The courier has given me a delivery time 3 times which has then failed. When I contacted Roseland I was told they can only communicate with the courier via email and could give me no information. They said they couldn’t give me a delivery date and asked if I wanted to cancel the order! Pathetic customer service! I’ve only hung on because I want the piece of furniture but am literally about to ask for a refund. I have now been told I might get a delivery at the end of this week. If it doesn’t materialise I will ask for a refund. It’s no way to treat customers - basically act as if it’s too much trouble for your query to be investigated and just go straight to offering a refund.”

Helpful Report

Posted 2 years ago

Hello Abbie, We apologise for the unacceptable delay in your item getting to you, we have chased this again with the courier and are currently awaiting a response. We understand how frustrating this is and apologise that they are letting both yourself and us down. We will contact you privately regarding this matter. Thank you for your continued patience whilst we look to resolve this for you. Kind regards

Posted 2 years ago

“Not too happy with the level of customer care. Waiting delivery of garden furniture quoted as 5 days delivery. Nearly 3 weeks later and it is still not here. Cannot make contact with delivery contractor as telephone is not being answered.”

Helpful Report

Posted 2 years ago

Hello James Fitzpatrick We are sorry that delivery has not met expectations, we have looked at this and there is a delivery due today. We will be addressing this with our delivery partners. kind regards Roseland

Posted 2 years ago

“It came damaged roseland furniture collected it still waiting for my money back”

Helpful Report

Posted 2 years ago

Hello, We apologise that there was an issue with your item, we can see this has been collected and as soon as it is returned to us we will action your refund accordingly. kind regards Roseland

Posted 2 years ago

“More than 2 weeks on and I’ve not received my furniture. Their chosen delivery partner has been struck off by companies house since 2020.. makes you wonder why they are still using them!!”

Helpful Report

Posted 2 years ago

Hello, The delivery company have not been "struck off" this is an old address that unfortunately had a major fire in September of 2019. I can see that you have chosen not to have your item delivered now and have asked for a refund. We do apologise that you have chosen to cancel the order. Kind regards Roseland

Posted 2 years ago

“Yet to receive the item, still waiting, 2 weeks in. 2 phone calls to Roseland Furniture, was informed i'll get a call back but didnt have one. They believe the item was initially lost somehow. My review would have been much better if i had a call back from the company. i understand mistakes happen but when they do i should be informed whats going on as they have my money but i dont have any goods. Meant to be 1-3 days delivery times. I'll update this review with what happens. Very disappointing so far.”

Helpful Report

Posted 2 years ago

Hello We have checked the tracking for your item which is now showing at the delivery depot. We have contacted the courier to get this out to you asap. Kind regards Roseland

Posted 2 years ago

“Ordered and paid for a sofa on 10th April. Delivery was quoted as 3-5 days however still waiting ☹ Tracking shows me that the sofa arrived at the delivery depot on 20th April but no indication of when I will actually receive it. Very disappointing 👎”

Helpful Report

Posted 2 years ago

Hello Trudy, Thank you for your feedback, we can see the item is at the delivery depot and we have sent a message to prioritise the delivery. Kind regards Roseland

Posted 2 years ago

“STILL AWAITING DELIVERY!!!!!!!!”

Helpful Report

Posted 2 years ago

Hello Graham Bonner We have looked into the delivery for you, our delivery partners have contacted you with a delivery day, please check all your email feeds for this notification. They are currently waiting for confirmation that the day chosen is ok for you. Please respond to them so they can confirm your route. Kind regards Roseland

Posted 2 years ago

“I still haven't recieved my furniture!”

Helpful Report

Posted 2 years ago

Hello Kate Buchan We are sorry there has been a delay in receiving your item. We have contacted the carrier and they will be in contact shortly to arrange the delivery with you. kind regards Roseland

Posted 2 years ago

“Very poor customer service. The armchair I ordered and paid for turned out to be discontinued. I had to call twice to find out why it hadn’t been delivered. The lady I spoke to the second time was very rude on the phone. A proactive phone call to let me know the situation would have been appreciated, rather than just an email (which never came through to me) and holding my money until I called.”

Helpful Report

Posted 2 years ago

Hello Kate Harding We have looked into this for you and we do apologise that the order had to be cancelled. We also apologise if you felt that our customer service agent was rude. This would not have been the intention. We do understand your frustration and apologise for any misunderstanding. Kind regards Roseland

Posted 2 years ago

“The furniture is good, although the quality wasn’t checked and one drawer knob was missing…still waiting almost two weeks later for a replacement. Very poor after sales service.”

Helpful Report

Posted 2 years ago

Hello Barry Thank you for your feedback, we are sorry you have not received this yet. We will re-send this to you. Kind regards Roseland

Posted 2 years ago

“I waited over two weeks for delivery and was constantly fobbed off by customer services, when the table did arrive it was quite significantly damaged. We were offered a £40 refund which given the experience we have had, and at less 10% of the price of the table is a bit of a joke. Speaking to customer service on the phone I was made to feel like I was inconveniencing their day. Not one (of the 4 members of staff I spoke to) just said sorry or apologised in any way. Poor communication, poor product given the price point.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your feedback, some of the larger items are by our 2 man delivery service which can take slightly longer and they contact the customer to arrange the delivery with you. We apologise that it arrived damaged, we can see that we are still waiting for a response from you on the options that were given via email. Kind regards Roseland

Posted 2 years ago

Roseland Furniture is rated 4.5 based on 22,917 reviews