Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,932 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,932 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 1 star review on 4th April 2025

525

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Goods did not arrive”

Helpful Report

Posted 3 years ago

Hello Sandra Newton -Campbell We do apologise that you felt the need to cancel the order due to a slight delay in delivery. We do try to meet the standard delivery times and unfortunately, we do have small delays on occasion. Kind regards Roseland

Posted 3 years ago

“Item just dumped by courier, no contact whatsoever. Furniture is shoddy. Trying to return for refund proving difficult. It seems you have no control over courier even though presumably they are your representative. Would not purchase from you again or recommend you to others. Very sorry state of affairs.”

Helpful Report

Posted 3 years ago

Hello Ray Walker, We are very sorry that the delivery has not met expectations. We can address this with eh courier for you. Please contact us at info@roselandfurniture with more information so we can look into this for you. Kind regards

Posted 3 years ago

“Table is 12 days late. Every excuse from the delivery company, from trying to deliver to the wrong address, to breaking down on the way to delivery. About to cancel my purchase if it doesn’t arrive by Tuesday”

Helpful Report

Posted 3 years ago

Hello, We are sorry the delivery has not met expectations. We can see that they have tried to deliver to the church itself. We do not have any extra delivery information on the order. We have messaged them to try again asap. Kind regards Roseland

Posted 3 years ago

“I recently purchased a console unit and waited 6 weeks for its arrival. On arrival it was damaged and due to monetary value offered by Roaeland furniture I was unwilling to accept to keep unit as the damage was to the front leg and noticeable. I was then offered an exchange and received a replacement which was done timely and new unit was undamaged. I arranged collection of the damaged unit as per instructions and although I did receive notification on the day this was going ahead with a 2 hour time slot and then notification my collection was next, no one arrived with from 1300 that day being totally ruined. I made attempts to contact the courier used by Roseland furniture, to discover that was virtually impossible. I have then had to contact Roseland furniture direct to have them re arranged this. When this was re arranged by Roseland furniture it was 15 days after the original collection date…with a Roseland furniture informing me that even this date was not a guarantee… This is still ongoing and to date the damaged item has been in my house for almost 3 weeks. I can barely move in my hallway because of this. The order of 1 unit so far has meant I have now had 4 days of disruptions and after complaining to Roseland furniture they seem to think that saying sorry makes this all ok. It definitely does not. Please be aware should you consider purchasing anything from Roseland furniture. As after this experience I certainly won’t be again.”

Helpful Report

Posted 3 years ago

Hello Lisa, We are sorry that they have failed so far to collect this item. I spoke at length to them this morning and reiterated this is unacceptable. We have been told that they will collect the item tomorrow as the date chosen is a bank holiday and they are not working. We are sorry for the inconvenience. Kind regards Roseland

Posted 3 years ago

“Sorry to say a disastrous experience. I ordered , courier attempted to deliver 3 days late and then aborted the delivery. Without any discussion, one week after order placement Rosedale unilaterally cancel order and issue refund because “courier is unable to deliver to my address”. No apology with this advice ,just an explanation that XPD have no suitable vehicles . Five days later ,while I am out furniture is actually delivered. Clearly not so impossible after all. I now have to coordinate with inept courier for return of goods. Fortunately I find alternate source for same furniture £40 cheaper and delivered in two days with no need for tractors or 4x4 vehicles. A very poor reflection on Rosedale and XPD and extremely negative attitude to customer service from all, but at least it helped me to find a reliable supplier.”

Helpful Report

Posted 3 years ago

Dear Stephen Gilbey We are sorry that your delivery did not meet your expectations. Unfortunately, we tried to get this delivered but were told that they could not fulfil this for us due to location and an appropriate vehicle. We will address this with them as this is unacceptable. We apologise for the inconvenience. Kind regards Roseland

Posted 3 years ago

“You have taken my money but not delivered the goods! I placed the order a fortnight ago. It took a few enquiries to find out why they had not been delivered or even when I could expect delivery. I am still waiting for their delivery.”

Helpful Report

Posted 3 years ago

Hello Thank you for your feedback, having looked at your order we can see that the courier has returned the original items. Unfortunately, we do not know the reason for this. We have since arranged to send out new ones which left us yesterday. Kind regards Roseland

Posted 3 years ago

“I have yet to receive my order many weeks on!”

Helpful Report

Posted 3 years ago

Hello Katie Thomas-Hinds Thank you for your feedback, we do apologise for the wait on this, we have chased our suppliers and as soon as we hear from them we will update you. kind regards Roseland

Posted 3 years ago

“I ended up cancelling my order as at no time during the online purchase did I get notification that the ‘already assembled chest of bedroom draws’ would be delivered by courier in a one hour time slot, which I would be told of one hour before hand (eg a whole day off work rather than either am or pm) and that the courier would leave the chest of draws at the main door and no further!!!! How as a 65 year old woman who lives alone was I supposed to get a chest of draws upstairs to the bedroom???? Had this been made clear at purchase, I would NEVER have gone ahead with it. Also the delivery date ended up being just a text message a week later than expected. I shall NOT use Roseland Furniture again. All I can say is thank goodness I rang them to enquirer re delivery when I got the text.”

Helpful Report

Posted 3 years ago

Dear Nicola Tourkis, Thank you for your feedback. This item is a one-man delivery to the door, this is stated on our webpage, we are sorry if this was missed at the point of order. We do have alternatives if a customer requires items to be brought into the home. As there was no indication of your needs on the order, we would not have known that you needed further assistance. Kind regards Roseland

Posted 3 years ago

“Ordered blanket box - delivery was great however product was not. There were chips on paintwork and it had grubby marks on it. The paintwork was poor only looked like 1 coat was applied and at £170 was not worth the money. When I attempted to return it eta was between 2-4 - no one turned up - waited until 7pm still no one showed with no explanation. They arrived on the Monday (when I was at work). I had received no communication to advise me of this. They advised by text they were collecting today, but by the time I had got the text I was at work. So havd had to take time off work to wait in again. Would not order from this company again as the courier service is shocking. There is no way to rearrange collections or to get in touch with them. They didn’t turn up again so am now back at home waiting again!”

Helpful Report

Posted 3 years ago

Hello Teresa We are sorry the courier had let not only you but also us down, we have chased this and they are due to collect today. We have also answered an email sent today with extra information for you. Kind regards Roseland

Posted 3 years ago

“I placed my order and got an email saying delivery within 4 to 6 weeks, they took the full payment when I placed my order, after 6 weeks of hearing nothing from roseland and their website now saying delivery within 1 to 3 working days I emailed them to see where my order was, within half an hour I got an email saying my order had been dispatched, but have not had a reply to my email explaining where my order was. My item was then delivered within a couple of days. Still not had a reply to my email, poor customer service, when my item did arrive some assembly was needed and a poor finish in places and poor quality materials”

Helpful Report

Posted 3 years ago

Hello, Some of our items were taking this time to get to us in Truro ready for delivery. I can see you have had 2 items from us both with a long lead time. I am sorry but I cannot see an email from you from the email address we have for you about the above mentioned. We do have a notification of a 5* review on another platform. This is the only communication we have. We do hope you like the items you received. Kind regards Roseland

Posted 3 years ago

“Extremely disappointed with the quality, I am not in favor of online shopping and then i proved my experience”

Helpful Report

Posted 3 years ago

Hello Joan We are sorry you are not happy with your item. If there are any issues with it please contact us at info@roselandfurniture.com where our customer service team will be able to help. Kind regards Roseland

Posted 3 years ago

“I have ordered furniture from Roseland before and have been very happy, however, I have been asked to write a review on furniture I ordered over a month ago - said in stock and still have not received”

Helpful Report

Posted 3 years ago

Hello, We are sorry you are still awaiting an item. we have emailed you directly for more information. Kind regards Roseland

Posted 3 years ago

“Before I write a review, you continue to use my neighbours email why! My name is Frederick Paul Matthews, my email is paulandberni@aol.com NOT paulphilcox@aol.com I have telephoned your office and they assured me they will rectify this mistake. Please do so F P Matthews Phone 07704039944”

Helpful Report

Posted 3 years ago

Hello Frederick Matthews, The email you mention is on the information that was entered at the point of purchase ( shopify ). We only have information that we have been given. The email has been corrected as stated above. If you have any further enquiries please contact us at info@roselandfurniture.com this goes straight through to customer services rather than a review platform. Kind regards Roseland

Posted 3 years ago

“Lovely steamer chair just as described. Cushion could be a little thicker and less slippy”

Helpful Report

Posted 3 years ago

Hello, We are pleased that you like the steamer chair, we are sorry that you are not quite happy with the cushion . We do hope we can be of service again. Kind regards Roseland

Posted 3 years ago

“My furniture was delivered to the wrong address even though I had a txt saying it had been delivered correctly xdp were to retrieve it from the wrong address and return it to me a week later and I still had not received it Rosalind furniture told me that it was the fault of the delivery company and not there problem”

Helpful Report

Posted 3 years ago

Hello, Thank you for your feedback, unfortunately, the carrier has not collected the item from the wrong address yet, we have chased them on his a few times. However, we see that you have been refunded for the item at your request. Kind regards

Posted 3 years ago

“I am extremely disappointed with the service I have received so far. I placed the order on 28th March as it stated the garden furniture was In stock and would be delivered within 5 to 10 working days, however 7 weeks later and several follow up phone calls, after being informed on the 3rd of May the items had been shipped I am still waiting. No date has been confirmed and the money was taken out of my account on 28th March. If I have not received a definite delivery date by Monday 23rd May I will be lasking for a full refund.”

Helpful Report

Posted 3 years ago

Hello Susan Preece We are sorry there was a delay in the item arriving at our warehouse, there is a scheduled delivery today 18th with this item. The courier has sent a communication to you about this. We do hope you enjoy your items. Kind regards Roseland

Posted 3 years ago

“We were very disappointed with the lack of communication between Roseland furniture and ourselves concerning our order. We placed an order for a large sideboard in October 2021. The website stated that it was currently out of stock but we could order it and as soon as it was back in stock it would be delivered. As we had been searching for a suitable item for a long time, and this seemed to fit what we were looking for, we placed (and paid) for our order. Two months later we were still waiting. Contacted Roseland to be told it was expected back in stock in March!! Still we waited. Contacted them again in March and was told it would be Mid-April. No communication from Roseland by the middle of April so contacted them again. (The item was now showing as back in stock on the website with a delivery of 2 weeks). We asked why we hadn't received our order as it was apparently back in stock. We were told it would be despatched to us in two weeks: the end of April. Finally on the 27 April , SIX MONTHS after we placed our order we received an email from Roseland advising us that the item had been despatched.....to the courier!.....and to await contact from them about delivery. We waited......we began to track the item which apparently was in a warehouse waiting to be loaded. A couple of days later it was on a vehicle and the vehicle would arrive between 15.58 and 16.58 that day! No email or text message, just read it on the tracker. We quickly changed our arrangements to ensure we were home for the delivery.....and it didn't turn up!! Next morning at 10.30 it finally arrived. The only positive I have is that the furniture arrived undamaged. It is nothing like the colour I expected (hard to show a true colour on a website I know) and the drawers are very rough sliding in and out, no runners, which sometimes causes them to twist and makes it difficult to close smoothly. Overall, extremely disappointed and won't be ordering from Roseland Furniture again.”

Helpful Report

Posted 3 years ago

Hello, We are sorry that there was a long wait on the item, we have as many others experienced circumstances out of our control with supplies and transportation over the last months. We are sorry that the courier did not fully meet expectations, we can address this with them if required. Kind regards Roseland

Posted 3 years ago

“I'm sure the furniture would have been lovely if it ever turned up. It has still not been delivered and there has been no communication about if/when it will be delivered or offering me a refund. So far I have paid for a bookcase i have never received. I'm very disappointed”

Helpful Report

Posted 3 years ago

Hello Ruth We apologise for the failure of the carrier, it became apparent that the item had been lost and we have arranged to send out another to you. We can see that one of our colleagues has completed this and you should receive your item shortly. Kind regards Roseland

Posted 3 years ago

“I ordered this memory phone topper weeks ago they said 3 to 5 working days they take the money out of your bank five weeks later I still haven’t received it now it is on its way and their careers of decided to take it back to head office not impressed with the Delivery service or the company”

Helpful Report

Posted 3 years ago

Good day, We are sorry that this has happened, we have not seen any communication from you about this issue, please contact us at info@roselandfurniture where our customer services will be able to help with this. Kind regards Roseland

Posted 3 years ago

“The item was showing on the website as in stock and available for delivery within 3-5 days when I ordered in Feb. Within a day of me ordering I had an email to state it was not in stock and wouldn’t be for 8-12 weeks. I decided to wait for the item and 10 working days ago I received an email to say it has been dispatched. Still not heard anything and when I’ve emailed they cannot tell me where it is?! I ordered this in Feb. It’s also still showing on the website as In stock and says 3-5 working days delivery, none of which is actually the case.”

Helpful Report

Posted 3 years ago

Hello, We are very sorry that there has been a delay in your item getting to you. I can see that we have chased the couriers and are currently awaiting a response from them. As soon as we have received any information we will be able to update you further and expect this to be resolved shortly. Kind Regards Roseland

Posted 3 years ago

Roseland Furniture is rated 4.5 based on 22,932 reviews