Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,927 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,927 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 4 star review on 28th July 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi I have purchased my sofa on 09/03/2022 and I still haven’t received my sofa yet so you guys need to improve your delivery time Could you please kindly let me know when would I get my sofa”

Helpful Report

Posted 3 years ago

Hello Kholi Begum We have checked and chased your tracking on your item and the carrier will be contacting you about your delivery . The item is with the carriers and they will contact you to arrange the appropriate day with you. kind regards Roseland

Posted 3 years ago

“Absolutely shocking, take an order for an item of furniture then after two weeks email to say it’s not in stock. Offer replacements with nothing similar to the original item of furniture. Wouldn’t use again.”

Helpful Report

Posted 3 years ago

Hello We are sorry that we had issues with your item, unfortunately this was out of hands. We are sorry there was nothing that you liked as an alternative. Kind regards Roseland

Posted 3 years ago

“Delivery did not come when you said it would and then furniture left on doorstep.did not ring bell and I was not told when it was coming.I had to ring a neighbour to see furniture in and she had to get help absolute chaos”

Helpful Report

Posted 3 years ago

Hello We are sorry if he courier was outside eh times given. The times are estimated only and the deivery can be outside of this depending on how well earlier deliveries have gone. In The London area this can take longer to deliver due to it being a very busy area. We also apologise if you did not see the times that should have been sent sent via email. Kind regards Roseland

Posted 3 years ago

“If I had received the furniture I would be pleased to comment. It has been in transit for almost 2 weeks and still no sign of it arriving. Your customer service dept have been a waste of time in tracing my delivery and I still have no idea when i am going to receive the goods”

Helpful Report

Posted 3 years ago

Hello, We apologise for the delay, we have contacted them many times about this and are yet to have a response. We will make sure you updated as asap. Kind regards Roseland

Posted 3 years ago

“Only because it still hasn’t arrived. I am sure it will be wonder when it dies as I love your products”

Helpful Report

Posted 3 years ago

Hello Anne Jones, It was nice to speak to you today, I am pleased we were able to short out the issue with your address. Your delivery will now be within the next 48 hours. kind regards Roseland

Posted 3 years ago

“I’d like to write a glowing review. But my tables have not arrived. The courier has said they’ve been delivered and signed for! But no, not the case. Hope the tables will be lovely- if I ever get them!”

Helpful Report

Posted 3 years ago

Hello We have looked into this and the item is with our delivery partners who will get this out for delivery asap. Kind regards Roseland

Posted 3 years ago

“Furniture is lovely and quality is good and price good. Unfortunately they say in stock but it's in a container in another country and you have to wait upto six weeks. Customer Service staff were really helpful apart from one really un helpful one who was rude and nasty pity .”

Helpful Report

Posted 3 years ago

Hello We are very pleased that you like your item, we are sorry if you found a member of staff to be rude and unhelpful this would not have been the intension of any of our customer service staff. Kind regards Roseland

Posted 3 years ago

“I live alone and the chest of draws were packed with so much cardboard for me to unpack and get rid of. I won't be using you again.”

Helpful Report

Posted 3 years ago

Hello Teresa Cogalin Our items are packed very well to protect them through transit, we apologise if this was too much, without the packaging the items would suffer too much damage. Kind regards Roseland

Posted 3 years ago

“Not good! your customer service was rude and in the end cancelled the order because it was taking and no contact from you whatsoever. Would not recommend this company.”

Helpful Report

Posted 3 years ago

Hello Tony Temple, We are sorry that your order took some time to process, we have raised this with the carriers to address the issue. We are sorry you feel our customer services were rude however, as a company, we cannot tolerate abuse to staff and feel the adviser was within their right to terminate the call, which we have reviewed. We can see that the order was cancelled at your request, and you were refunded immediately. Kind regards Roseland

Posted 3 years ago

“Still await our goods - no contact from your carrier !”

Helpful Report

Posted 3 years ago

Good day, We are sorry this is taking time to get to you, we have contacted the courier on your behalf to get this resolved. We do hope you love your items when they arrive. Kind regards Roseland

Posted 3 years ago

“Good we’re faulty again very disappointed Would not use this company again as I Had the same trouble with a previous Order”

Helpful Report

Posted 3 years ago

Good day, We are sorry that there seems to be an issue with your item again. I have looked at our messages and we cannot see any contact about this from you. You can contact us at info@roselandfurniture.com where our customer services can help resolve this. Kind regards Roseland

Posted 3 years ago

“Received promptly. Unpacked and the back of drawer fell apart. Tacked and glued it back together. Didn’t want the hassle of sending it back. Put me off ordering tv cabinet to match. Was cheap but you get what you pay for I guess”

Helpful Report

Posted 3 years ago

Hello Caroline Davis, We are sorry there is an issue with your item, please contact us at info@roseland furniture.com we would love to resolve this for you. Kind regards Roseland

Posted 3 years ago

“I still havent heard back from your customer service team that I emailed almost 2 weeks ago. I havent recieved the parts to assemble my desk which I ordered from you as I needed asap and have not been able to use it. 3-5 working days should be the max time to wait to hear back from a company and your auto email has specifically requested not to contact you more than once.”

Helpful Report

Posted 3 years ago

Dear Jasna Hanger The auto message received does state do not respond to this message. This is due to it being an auto message so any response will not be recognised, you can contact us at info@roselandfurnture.com anytime, please do not respond to the auto message , this is a response to let you know we have your message and will respond to you as soon as possible. Kind regards Roseland

Posted 3 years ago

“Awful customer service. Cant comment on the quality of the furniture as their delivery partner is the awful and no one seems to know (3 weeks after ordering 'in stock's items) where the furniture is. I've been in contact with customer services 4 times to get this resolved - polite, but unable to resolve. So if you actually want furniture, I'd go somewhere else where you know it will actually be delivered.”

Helpful Report

Posted 3 years ago

Hello, We are sorry that the delivery has not met expectations, i have checked on your tracking and can see this is scheduled for delivery today. Kind regards Roseland

Posted 3 years ago

“The items of furniture I received were fine. However, the mechanism for delivery by the carrier, and Roseland's unsympathetic response to my complaints, mean that I will never again order from Roseland - and I would have ordered another bedside table. First, it was not clear, at the point of online purchase, that the carrier would not take it to my actual flat (I'm second floor); but more importantly, it was stated that the carrier would contact me regarding the delivery date and time window. The carrier arrived entirely unnanounced - luckily I was in on that day and at that time - and was little short of rude. The fact that my delivery was some week late didn't bother me quite as much as the random nature of the delivery.”

Helpful Report

Posted 3 years ago

Hello Daniel Altmann We are sorry tat we did not meet your expectations with delivery, our delivery instructions are clear on our website and we do offer other services. The courier is supposedto contact the customer with a 2 hour window for delivery, this is done via email. Kind regards Roseland

Posted 3 years ago

“Had to return as such poor quality, dent in wood visible glue run at various points not just 1.!”

Helpful Report

Posted 3 years ago

Hello Sandra Wellington, We are sorry we did not meet expectations, I can see that you were offered all options available to us. We can also see that you chose to return the item to us . Kind regards Roseland

Posted 3 years ago

“The London Oak nest of tables is nothing like the rest of the range in colour or design, very disappointed with it and company’s attitude, fobbing me off with excuses li’ it’s a natural product. I know that, that’s why we like it.”

Helpful Report

Posted 3 years ago

Hello Clive Wayland We are sorry you do not like your item, I can see that our customer service team have arranged to collect this from you. Kind regards Roseland

Posted 3 years ago

“I ordered a wardrobe, chest of drawers and bedside table. When the delivery arrived it was just the wardrobe and bedside table. I was told the chest of drawers would follow. When I unpacked the wardrobe many of the screws and fixings were missing. Very frustrating. To add insult to injury, after two hours I attemped to leave the building. The chest of drawers had been left literally in front of the door, it clearly was on the lorry but the delivery team had mislaid it. As a small care home, this is how all staff go in and out and is a fire exit. We were unable to get in or out. The next morning I emailed Roseland, once about the missing fittings, secondly about the unacceptable delivery. Roseland ignored the email about the heavy furniture left in front of the door and said they would "speak to the spares department". I heard nothing back. That was a week ago. I have managed to purchase the missing bolts and screws privately but the customer service is shockingly bad. I believe in giving a company time to rectify a problem - they clearly don't care about customer satisfaction , rectifying mistakes or saying sorry.”

Helpful Report

Posted 3 years ago

Hello, The fixing kits requested have been sent to you, this can take up to a week to get to you. the delivery method has been addressed with teh couriers and we are waiting a response from them. We apologise for any delays. Kind regards Roseland

Posted 3 years ago

“Received 1 item last week. Expecting 2, 2 on paperwork. Told coffee table still in warehouse. Then told it had been delivered. It wasnt. Took photo of house and my signature off driving licence for them to investigate delivery. Told on day 3 it woukd be delivered today 18.30 to 20.30. Got home at 4.30. Coffee table shoved or rather rammed into one of my wheelie bin storage units on side of house. So the door to one of wheelue bins snapped off and also the top. Got home. Lifted box into house myself. Unpacked it. Started putting it together only to discover the draw compartment totally snapped. I am sick and tired of firstly.chasing order and being given run around. Taking time off for delivery, which as above. Now £200 of damage done, wheelie bin storage now useless unfixable. Now have a box in my lounge with the item I was waiting for left until DP pick up!!! Previously cancelled orders with furniture village as they take 6 months to deliver. Re ordered with Roseland as I have purchased all bedroom fixtures from them. Now so disappointed waiting to hear back what exactly they are going to do about this as one hand doesnt seem to know what the other is doing!!!!”

Helpful Report

Posted 3 years ago

Dear Carol Godfrey Thank you for the feedback, we are currently looking into these issues for you. it does take a little time to do this. If you can allow us the time to resolve this for you this would be very much appreciated. Kind regards Roseland

Posted 3 years ago

“I haven’t received anything yet and ordered it weeks ago.”

Helpful Report

Posted 3 years ago

Hello Ross Jennison, We have emailed you about your order. Kind regards Roseland

Posted 3 years ago

Roseland Furniture is rated 4.5 based on 22,927 reviews