Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,932 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,932 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 1 star review on 4th April 2025

525

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I pre ordered my bookcase it came in before Christmas and I’m still waiting for delivery confirmation. Not great service.”

Helpful Report

Posted 3 years ago

Hello I am sorry about any delay, our customer service sent an email to you on the 16th of December with all the delivery information for your item. Kind regards

Posted 3 years ago

“I would rate "ZERO" if that was an option. The Sales and Customer Service Teams were the very worst I have ever had the misfortune of dealing with! I am disgusted with their total lack of interest and customer care. I rang and emailed to obtain information about a specific product, regarding package sizes to ensure the product would fit up the stairs, to prepare for the delivery. Except for all the lies I was told, when I did speak to someone, I never, to date, received a single reply to my emails. I truly can't believe they are still a trading concern, with such poor sales support and rude, obnoxious customer "support"! I would highly recommend, you purchase elsewhere!”

Helpful Report

Posted 3 years ago

Hello I am sorry you feel this way, we will contact you via email as we cannot see any recent order from you. We have not had any recent correspondence. Your last order was from July 2021 and this was also the last correspondence from you. Please respond so we can help you with your query. Kind regards Roseland

Posted 3 years ago

“It’s been ages since I’ve ordered my mattress. Was supposed to delivered in 2-3 days. Still not received weeks on. And they keep telling me they’re going to give me updates on how long it will take but then don’t get back to me.”

Helpful Report

Posted 3 years ago

Hello Tanjila Chowdhury We are sorry you feel this way, the order was placed on the 29th of December and with the Christmas holidays, there will have been delays on the item being sent out . We have looked for correspondence from you but can not find any on this particular email. We have emailed you about your delivery. Kind regards Roseland

Posted 3 years ago

“Still not had it!! Ordered nearly two weeks ago!!”

Helpful Report

Posted 3 years ago

Hello Richard Morton, We apologise for the failure to deliver on time, we have sent this feedback to the delivery company and asked they resolve this asap. Kind regards Roseland

Posted 3 years ago

“I've ordered two pieces of furniture from you. To date no delivery has been made. Well according to XPD they tried to deliver today 31.12.21 with the word carded. I was at home all day waiting, checking the location and yet had the audacity to email a card to me. Not happy at all”

Helpful Report

Posted 3 years ago

Hello Teresa Berek-Smith Thank you for the feedback. We are sorry that the delivery has let you down, we have contacted the company on your behalf for an explanation. Kind regards Roseland

Posted 3 years ago

“I have no idea as not yet received my chair ordered 9th December as a xmas gift !”

Helpful Report

Posted 3 years ago

Hello Davina Taylor, We apologise for the delay in this being delivered. We are looking into this for you. Kind regards Roseland

Posted 3 years ago

“Furniture was left outside the house while we were indoors. Absurd and careless. In winter! No communication at all from the delivery company. I would not recommend simply based on the appalling delivery services. Not sure yet about the furniture itself, not used yet.”

Helpful Report

Posted 3 years ago

We are sorry to hear you were let down by the delivery, we have passed your comments on to teh company as feedback for them to consider. Kind regards Roseland

Posted 3 years ago

“ordered a Windsor IVORY small sideboard, it arrived and it was nothing like the colour on the website, more pale grey. I then informed them of such told to repack the item and wait for their delivery service to collect it. They use a company called XPD who never came to collect it the first time, useless App they ask to download where you CANNOT track them! Second time reallocated and again did not turn up, guess it was third time lucky, took over a week and half before it was picked up. Had to pay an extra £20 for collection after having spent £259.95 on the product!”

Helpful Report

Posted 3 years ago

Hello Maryse Goater We are sorry the courier did not collect the item when we booked iot. We will contact you shortly about this. Please respond so we can communicate directly. Kind regards Roseland

Posted 3 years ago

“It has been 2 weeks and still no delivery date”

Helpful Report

Posted 3 years ago

Hello Darren Chawner, Thank you for your feedback, we will email you about your delivery. Kind regards Roseland

Posted 3 years ago

“Dreadful experience! Never again.”

Helpful Report

Posted 3 years ago

Hello Caroline Lincoln, Thank you for your feedback, we are sorry we did not meet your expectations, deliveries in the run-up to Christmas can take slightly longer than stated, we apologise for the slight delay. Kind regards Roseland

Posted 3 years ago

“Won't buy from again as very unhelpful when trying to return item. Would not accept my word.”

Helpful Report

Posted 3 years ago

Hello Carol Shuttleworth, We are sorry we did not meet your expectations, we do ask for photos of any issues as we need to assess the problem and also these are for our records. We use these photos to send to our manufacturers & QC's so they can see the issues we are having, it also helps us assess any problems during manufacture. Kind regards Roseland

Posted 3 years ago

“I ordered this small TV stand in November, the other reviews stated it was good quality. On arrival, it proved to be anything but, the construction was a mix of rough cut and splintered plywood with an assortment of offcut timber for the frame held together by random staples. The item was also water-damaged with discoloured areas and a warped casing at the back. I contacted Roseland to arrange a return and 16 days later I'm still waiting. The courier they use is useless, I waited in for days but they missed every appointment, they've now instructed a different courier but I'm frankly despairing of ever getting my money back. Total disaster from start to finish.”

Helpful Report

Posted 3 years ago

Hello We were very sorry to see this, this is not our standard. We have replied to the emails and reviews you sent us and arranged for a collection of this particular item. We apologise your item was received in this way. Kind regards Roseland

Posted 3 years ago

“A bit of a nightmare - but it could have been retrieved, but for the astonishingly casual and cavalier attitude of the Roseland Customer Serices, and the delivery company they employed. Driver said - after the event - he broke down - but didn't tell the customer about it! So I waited in. No-one manning phones at the delivery company that evening, no-one responding at all for the delivery company for two further days. I spoke to Roseland the following day - no guarantee from Roseland of when it would be delivered - arrogant staff attitude - told me to cancel the order if I wanted to. Wrote to express my disappointment - only to find the reply from Roseland exonerated the staff member, and found me to be at fault! Remember, I personally was not expecting to have my character or actions scrutinised - I was just trying to buy a piece of furniture! Roseland had failed to supply it when they said, and apparentlyI was at fault. The wors 'sorry' was in short supply. I cancelled the order immediately. Ironically, so poor were Roseland's communications with their delivery company, that 4 days after my cancelling it, they turned up at the door trying to deliver! I had bought my furniture elsewhere by that time ...”

Helpful Report

Posted 3 years ago

Dear Paul Mason, We are sorry that we did not meet your expectations. We will contact you by email shortly, please respond so we can look into this for you. Kind regards Roseland

Posted 3 years ago

“I placed an order back in November and it was sent for collection about 2.weeks ago. However I am still awaiting delivery.”

Helpful Report

Posted 3 years ago

Hello Michael Williams We are sorry that we have not met delivery expectations yet. We will contact you via email shortly about this. Kind regards

Posted 3 years ago

“I ordered a piece of bedroom furniture on 22/11/21 and was emailed on 24/11/21 to say it had been shipped (with no tracking number). After waiting 12 days (8-12 working day delivery lead time) and not receiving it, I contacted Roseland Furniture to be told DHL can’t locate it-would I like a refund! Did this really happen or did Roseland furniture sell out despite its web site saying “only 5 left”. Not a happy customer. Only gave 1 star because the furniture suited my needs perfectly.”

Helpful Report

Posted 3 years ago

Dear Heather Dean We are sorry that we did not quite meet expectations, I can see that our colleagues have arranged for a new item for you. We are sure you will love it when it arrives. kind regards Roseland

Posted 3 years ago

“We have been waiting nearly 7 weeks for our order. I appreciate issues in the haulage industry but your website implied a delivery within 4 weeks. The time we have waited has become unacceptable.”

Helpful Report

Posted 3 years ago

Hello Alan Yule, We are sorry we did not meet expectations, this item is made to order and we try to keep to the 4-6 weeks stated, sometimes it does go a little beyond. We can see that you have now been refunded for the item at your request. Kind regards Roseland

Posted 3 years ago

“This is my 9th purchase and never had a problem but after two weeks still waiting for my order”

Helpful Report

Posted 3 years ago

Hello Julia Dean, Thank you for your feedback, we can see that the delivery was made on the 8th December by our 2 man service. We hope you love your new bed. Kind regards Roseland

Posted 3 years ago

“Arrived damaged have been waiting nearly a week to be picked up”

Helpful Report

Posted 3 years ago

Hello Linda Loveridge We are sorry that we did not meet your expectations, the deliveries & collections can take up to 8 working days to complete. Please contact us at info@roselandfurniture.com and our Customer service team can look into this for you. Kind regards Roseland

Posted 3 years ago

“Bedside cabinet was not made properly. However customer service was excellent, collected very quickly as was refund.”

Helpful Report

Posted 3 years ago

Dear Carol Tarling, Thank you for your feedback, we are sorry that we did not meet your expectations. However, we are pleased we could get your request resolved quickly. Kind regards Roseland

Posted 3 years ago

“The service was poor - they were unwilling to replace two chairs with black markings on oak wood”

Helpful Report

Posted 3 years ago

Hello, We are sorry you are not happy with the item, We explained that these were graining in the wood and offered to exchange, we could not guarantee that there would not be wood grain that may be similar. We have yet to hear back from you on this matter. Kind regards Roseland

Posted 3 years ago

Roseland Furniture is rated 4.5 based on 22,932 reviews