Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,927 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,927 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 4 star review on 28th July 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have no idea as not yet received my chair ordered 9th December as a xmas gift !”

Helpful Report

Posted 3 years ago

Hello Davina Taylor, We apologise for the delay in this being delivered. We are looking into this for you. Kind regards Roseland

Posted 3 years ago

“Furniture was left outside the house while we were indoors. Absurd and careless. In winter! No communication at all from the delivery company. I would not recommend simply based on the appalling delivery services. Not sure yet about the furniture itself, not used yet.”

Helpful Report

Posted 3 years ago

We are sorry to hear you were let down by the delivery, we have passed your comments on to teh company as feedback for them to consider. Kind regards Roseland

Posted 3 years ago

“ordered a Windsor IVORY small sideboard, it arrived and it was nothing like the colour on the website, more pale grey. I then informed them of such told to repack the item and wait for their delivery service to collect it. They use a company called XPD who never came to collect it the first time, useless App they ask to download where you CANNOT track them! Second time reallocated and again did not turn up, guess it was third time lucky, took over a week and half before it was picked up. Had to pay an extra £20 for collection after having spent £259.95 on the product!”

Helpful Report

Posted 3 years ago

Hello Maryse Goater We are sorry the courier did not collect the item when we booked iot. We will contact you shortly about this. Please respond so we can communicate directly. Kind regards Roseland

Posted 3 years ago

“It has been 2 weeks and still no delivery date”

Helpful Report

Posted 3 years ago

Hello Darren Chawner, Thank you for your feedback, we will email you about your delivery. Kind regards Roseland

Posted 3 years ago

“Dreadful experience! Never again.”

Helpful Report

Posted 3 years ago

Hello Caroline Lincoln, Thank you for your feedback, we are sorry we did not meet your expectations, deliveries in the run-up to Christmas can take slightly longer than stated, we apologise for the slight delay. Kind regards Roseland

Posted 3 years ago

“Won't buy from again as very unhelpful when trying to return item. Would not accept my word.”

Helpful Report

Posted 3 years ago

Hello Carol Shuttleworth, We are sorry we did not meet your expectations, we do ask for photos of any issues as we need to assess the problem and also these are for our records. We use these photos to send to our manufacturers & QC's so they can see the issues we are having, it also helps us assess any problems during manufacture. Kind regards Roseland

Posted 3 years ago

“I ordered this small TV stand in November, the other reviews stated it was good quality. On arrival, it proved to be anything but, the construction was a mix of rough cut and splintered plywood with an assortment of offcut timber for the frame held together by random staples. The item was also water-damaged with discoloured areas and a warped casing at the back. I contacted Roseland to arrange a return and 16 days later I'm still waiting. The courier they use is useless, I waited in for days but they missed every appointment, they've now instructed a different courier but I'm frankly despairing of ever getting my money back. Total disaster from start to finish.”

Helpful Report

Posted 3 years ago

Hello We were very sorry to see this, this is not our standard. We have replied to the emails and reviews you sent us and arranged for a collection of this particular item. We apologise your item was received in this way. Kind regards Roseland

Posted 3 years ago

“A bit of a nightmare - but it could have been retrieved, but for the astonishingly casual and cavalier attitude of the Roseland Customer Serices, and the delivery company they employed. Driver said - after the event - he broke down - but didn't tell the customer about it! So I waited in. No-one manning phones at the delivery company that evening, no-one responding at all for the delivery company for two further days. I spoke to Roseland the following day - no guarantee from Roseland of when it would be delivered - arrogant staff attitude - told me to cancel the order if I wanted to. Wrote to express my disappointment - only to find the reply from Roseland exonerated the staff member, and found me to be at fault! Remember, I personally was not expecting to have my character or actions scrutinised - I was just trying to buy a piece of furniture! Roseland had failed to supply it when they said, and apparentlyI was at fault. The wors 'sorry' was in short supply. I cancelled the order immediately. Ironically, so poor were Roseland's communications with their delivery company, that 4 days after my cancelling it, they turned up at the door trying to deliver! I had bought my furniture elsewhere by that time ...”

Helpful Report

Posted 3 years ago

Dear Paul Mason, We are sorry that we did not meet your expectations. We will contact you by email shortly, please respond so we can look into this for you. Kind regards Roseland

Posted 3 years ago

“I placed an order back in November and it was sent for collection about 2.weeks ago. However I am still awaiting delivery.”

Helpful Report

Posted 3 years ago

Hello Michael Williams We are sorry that we have not met delivery expectations yet. We will contact you via email shortly about this. Kind regards

Posted 3 years ago

“I ordered a piece of bedroom furniture on 22/11/21 and was emailed on 24/11/21 to say it had been shipped (with no tracking number). After waiting 12 days (8-12 working day delivery lead time) and not receiving it, I contacted Roseland Furniture to be told DHL can’t locate it-would I like a refund! Did this really happen or did Roseland furniture sell out despite its web site saying “only 5 left”. Not a happy customer. Only gave 1 star because the furniture suited my needs perfectly.”

Helpful Report

Posted 3 years ago

Dear Heather Dean We are sorry that we did not quite meet expectations, I can see that our colleagues have arranged for a new item for you. We are sure you will love it when it arrives. kind regards Roseland

Posted 3 years ago

“We have been waiting nearly 7 weeks for our order. I appreciate issues in the haulage industry but your website implied a delivery within 4 weeks. The time we have waited has become unacceptable.”

Helpful Report

Posted 3 years ago

Hello Alan Yule, We are sorry we did not meet expectations, this item is made to order and we try to keep to the 4-6 weeks stated, sometimes it does go a little beyond. We can see that you have now been refunded for the item at your request. Kind regards Roseland

Posted 3 years ago

“This is my 9th purchase and never had a problem but after two weeks still waiting for my order”

Helpful Report

Posted 3 years ago

Hello Julia Dean, Thank you for your feedback, we can see that the delivery was made on the 8th December by our 2 man service. We hope you love your new bed. Kind regards Roseland

Posted 3 years ago

“Arrived damaged have been waiting nearly a week to be picked up”

Helpful Report

Posted 3 years ago

Hello Linda Loveridge We are sorry that we did not meet your expectations, the deliveries & collections can take up to 8 working days to complete. Please contact us at info@roselandfurniture.com and our Customer service team can look into this for you. Kind regards Roseland

Posted 3 years ago

“Bedside cabinet was not made properly. However customer service was excellent, collected very quickly as was refund.”

Helpful Report

Posted 3 years ago

Dear Carol Tarling, Thank you for your feedback, we are sorry that we did not meet your expectations. However, we are pleased we could get your request resolved quickly. Kind regards Roseland

Posted 3 years ago

“The service was poor - they were unwilling to replace two chairs with black markings on oak wood”

Helpful Report

Posted 3 years ago

Hello, We are sorry you are not happy with the item, We explained that these were graining in the wood and offered to exchange, we could not guarantee that there would not be wood grain that may be similar. We have yet to hear back from you on this matter. Kind regards Roseland

Posted 3 years ago

“We have not got the order yet even though we have e mailed many times. Would just like to receive the product.”

Helpful Report

Posted 3 years ago

Hello Jayne Cowell Thank you for your feedback, we are sorry that the delivery of the item is taking so long. We do expect our deliveries to be within 7 days of dispatch. We are looking into this for you and apologise for the delays. Kind regards Roseland

Posted 3 years ago

“Incredibly inefficient service and low-quality of product purchased (first item damaged , replacement item even more damaged)”

Helpful Report

Posted 3 years ago

Hello, Thank you for your feedback. We are sorry that the item you ordered did not meet your expectations. We can see that your issue has now been resolved. Kind regards Roseland

Posted 3 years ago

“Ordered three items of living room furniture tv unit sideboard & coffee table tv unit & coffee table were badly damage customer service were very rude, in the end I told them that I wanted to cancel the order they wanted photos of the damage included boxes, when you are a OAP this is not easy if you don't know how to do it, then the carriers wanted labels printed, waiting now for the carriers to come & fetch theses item,another thing the furniture is very lightweight I can pick the items up very easy”

Helpful Report

Posted 3 years ago

Hello Doreen Ralphs I am sorry that we did not meet your expectations, We can see that our colleagues addressed this issue for you, and you were offered the options available. We apologise if you feel that our customer service representatives were rude in any way, this was not our intention. We will send a private email to you in regards to your comments. Kind regards Roseland

Posted 3 years ago

“Stated as Solid oak top On inspection this was vennered plywood with oak edging strips attached Very poor quality, even the so-called " Oak" shelves were plywood with a red deal edging Very small drawers not full depth of unit ( front - back) Not worth the money paid”

Helpful Report

Posted 3 years ago

Hello Alan & Janet Lord We are sorry that the item does not meet your expectations, our description does state wood interiors, it does not state Oak, we are sorry if you missed the full description. Material: Solid Oak, Real Oak Veneer, Solid Wood Internals We will send you a private email to see how we can help. Regards Roseland

Posted 3 years ago

“I ordered a marble table - missed an entire day at work awaiting its arrival - however the first one arrived broken so I contacted customer service which arranged for me to have another one delivered. I waited another day four of the new table to arrive, that table was also broken. I contacted customer service again to have my money back… they said they couldn’t give me my money back until they had both tables at their depot and also first requested hundreds of pictures of both tables before even arranging a collection. When the item was due to be collected I waited another day but no one came. I didn’t contact the customer service again and said I was not happy with their service and they swiftly arranged the first table to be collected but also said that they could collect the second one at the same time if the driver would say that this was fine. Driver was friendly and collected the item. I Then contacted customer service again saying that I know I wanted my money back but they claimed not to have both tables in the system so therefore I would have to wait. The next day I had a new collection appointment set up for me - I contacted customer service again And told them that the driver had collected both items on the same location. They cancel that collection, and now a few days later I’ve had a new collection email from the Company. This is been the worst shopping experience of my lifetime. I have been shopping online for the past 25 years and I have never ever experienced customer service this bad. I am so upset and disappointed. And yes… I’m still waiting for my refund.”

Helpful Report

Posted 3 years ago

Hello maria Jansson I am sorry that the collection did not meet expectations, unfortunately, the carrier had not updated their system correctly which meant we were chasing this. We do ask for pictures ( not hundreds) for our records, we cannot as am sure you can appreciate refund on just a word, we do need some proof. Once we have the correct information we then action as necessary. We have sent a private email to you. Kind regards Roseland

Posted 3 years ago

Roseland Furniture is rated 4.5 based on 22,927 reviews