Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,927 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,927 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 4 star review on 28th July 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My furniture was cancelled as it was damaged and not fit to send I did find the email that followed a bit curt, also telling me I might have to wait 10 days for a refund. I phoned up , spoke to a nice lady who processed the refund then and I got my money back in 2 days. Very grateful for that Amazing how it can be done so quickly as I would rather have my money in my bank account accruing i retest rather than yours when product could not be supplied but i was sad not to get the product but am sure i will use your company again in the future”

Helpful Report

Posted 3 years ago

Dear Kathy Farrell, Thank you for your feedback, unfortunately, we have to state up to 10 days due to some providers not putting money back into customer accounts. We always refund at the request or when items have been returned and received from the customer. The time the banks or card providers return the money is out of our control I'm afraid. We do hope to hear from you in the future. Kind regards Roseland

Posted 3 years ago

“I have not yet received my coffee table which was ordered two weeks ago. Can you please let me k ow what is happening. Until I receive it I can not write a review”

Helpful Report

Posted 3 years ago

Hello Denise, We have emailed you on your delivery, We are currently looking into this for you. Kind regards Roseland

Posted 3 years ago

“Absolutely disgraceful said part of my bench came broken and have had no reply at all emailed several times still nothing!!! Very disappointed”

Helpful Report

Posted 3 years ago

Hello Luke Berry, I am sorry there is an issue, we can see you have contacted us and our colleagues have replied , we are currently waiting on your response. Kind regards Roseland

Posted 3 years ago

Hello Luke. I have checked this again today (8.11.21) and we still not have a response to our email that we sent you on 13.10.21 Please could you check your email inbox and also your spam/junk folder so that we can work towards getting this rectified for you? Kind regards Roseland Furniture

Posted 3 years ago

“My experience has been very disappointing. When I placed my order in August for a set of 3 matching chests of drawers, I made it clear to Roseland that I wanted all 3 to be delivered at the same time. Prior to that, I had waited several weeks for them all to be in stock. The chests were delivered in September but on unpacking, the largest of the 3 chests was found to be badly damaged. I sent Roseland photographs showing clearly that the frame of the 6-drawer chest was broken in two places. They offered me £65 to keep the chest (for which I had paid £439.95) even though I had explained that 2 of the drawers couldn't be opened. I would have asked for a refund, but I needed a replacement chest in order to make up the set with the other 2. Roseland agreed to send a replacement, but refused to let me keep the damaged chest in the meantime (I could have made use of the 4 drawers that worked). The courier refused to collect on any day apart from Tuesday, wouldn't give a time-slot until the night before, and didn't keep to the notified time-slot. Roseland insisted that I repackage the broken chest, a job that took 2 people over an hour. I was told that because the chest was out of stock I would have to wait at least another 12 weeks to be sent a replacement. Even more disappointing, I was told that all customers who had ordered the same item between the date of my original order and the date on which the damaged chest arrived would be given priority over me when the item came back into stock. I've heard nothing from Roseland for over a month. I am stuck without adequate storage in my bedroom (I moved house in July), I have only 2 of the 3 matching items that I ordered, and I have no idea when I will receive a replacement for a chest that I paid for over 2 months ago.”

Helpful Report

Posted 3 years ago

Hello Jennifer Iles We are sorry that we have not met your expectations , we will send you a private email on this matter. Please respond so we can communicate directly. Kind regards Roseland

Posted 3 years ago

“Highly disappointed as the colour that I ordered in no way matched the description or picture on their website, and when I challenged this I was told I needed to pay £10 to return the item.”

Helpful Report

Posted 3 years ago

Hello Lucy Chamberlain We have sent a private email to you about this. Please do respond so we can resolve any issue you have. Kind regards Roseland

Posted 3 years ago

“I am still waiting for my item. No correspondence, to explain why and when my order will be here”

Helpful Report

Posted 3 years ago

Hello Victoria Gent, Our apologies that we have not yet met your expectations. We are looking into why you have not received your item. We will send a private email to you about this. Kind regards Roseland

Posted 3 years ago

“Very poor quality.. every item damaged and not worth the money.”

Helpful Report

Posted 3 years ago

Hello Laura Broughton, We are sorry that the we did not meet your expectations this time. I can see that we have arranged to collect your items for you. We are sorry that you did not want to take replacements. Kind regards Roseland

Posted 3 years ago

“Plagued by delivery problems, first courier Tuffnells gave me a few hours notice that they were arriving that day (emailed me at 6am to say delivery would be between 08:45 and 10:45) and their emails say that I must be home to sign for it. I arranged with Roseland to contact Tuffnells to inform them that I wouldn't be home and to rearrange for later that week. Turns out the driver was happy to leave the item in my garden. 2nd courier XDP told me the delivery was going to happen and then didn't show up or post a card. Now the parcel is nowhere to be seen. Roseland promised that XDP would be back in touch and to keep an eye on the woeful XDP app. Nothing yet and nearly a week has gone by. No doubt they will attempt delivery when I'm not home. Roseland have told me that I cannot ask XDP to deliver on a specific date so I assume that some point in my life I will cross paths with XDP. I'm sure all furniture deliveries around the world are just left up to chance. Now the furniture. The item which has arrived is an Oak Blanket Box. It's okay. Not great and not bad. there is a thin MDF panel on the back rather than being a complete symmetrical oak box. There is also a lot of Pine involved in the construction, yes its solid wood but it isn't 100% Oak. No lies are told compared to the description but it isn't exactly a great piece of furniture. We have seen other websites and local oak furniture shops which sell identical looking products for more expensive prices. Turns out you get what you pay for and Roseland furniture is a little cheaper than others and the product is definitely a little worse for it. Was expecting a bargain and got what I paid for with a delivery nightmare thrown in for free. WOULD NOT RECOMMEND. So it turns out my parcel (1 large bookcase, 1 TV cabinet and 1 nest of tables) has gone missing. Paul Daniels would be impressed. No suitable replacements can be found for 12 weeks so a refund has kindly been offered and graciously accepted. On a final good note, the staff are nice, well mannered and responsive but my advice would still be to avoid.”

Helpful Report

Posted 3 years ago

Thank you for your review. I am sorry to hear of the problems that you have had with your order. I am sorry to hear that you are still waiting on delivery from xdp. I have asked for the customer service team to get a replacement sent out to you and we will take up the lost item with the courier. Best regards Roseland Furniture

Posted 3 years ago

“TV stand badly damaged. Collected damaged one 2 wks ago - still not delivered a replacement Would not recommend”

Helpful Report

Posted 3 years ago

Thank you for your review. I can see that your replacement has been dispatched today. I am sorry for the delay in receiving your replacement. Kind regards Roseland Furniture

Posted 3 years ago

“I really liked the bedroom furniture I ordered and received but sadly the chest of drawers was a different shade of white to the wardrobe and bedside table. I had to return the whole lot because I was unable to work with the customer services team to exchange it to my satisfaction. It's a shame as I am still without furniture for my spare bedroom and Roseland have lost money and future custom.”

Helpful Report

Posted 3 years ago

Thank you for your review. I am sorry to hear that you were not happy with the colour. I can see that we have collected the goods and issued you with a refund. I can see that we offered to exchange but unfortunately, due to the funds being withheld on paypal by yourself, we had to collect everything for a full refund instead. Best regards Roseland Furniture

Posted 3 years ago

“I ordered a rattan bench on 16 Sep 2021. There was a 3 - 5 day delivery date but I had not received my order by 27th Sep so I telephoned and was told that someone would contact me by 30 Sep because the employee was away till Wednesday 29 Sep. So far (and it is now 4 October) I have heard nothing. I will not be buying from this firm again. I'M STILL WAITING FOR MY BENCH SO MOST OF THE REST OF THIS SURVEY IS IRRELEVANT.”

Helpful Report

Posted 3 years ago

Thank you for your review. I am really sorry to hear about the delay. The listing states 5-10 working days so I am sorry for the confusion with that. I can see that you spoke with a member of the customer service team yesterday who are chasing the suppliers up for you. Unfortunately, it may take 24 hours for them to come back do us. As soon as they provide us with an update then we will provide you more information in regards to the delivery date. Kind regards Roseland Furniture

Posted 3 years ago

“I could see that one of the legs was different to the others when I took it out of the box, and sure enough it doesn't reach the ground. The thread doesn't work in the opposite corner leg, so the screw just stays loose and that leg wobbles. So I have a wobbly and uneven desk. Very disappointed.”

Helpful Report

Posted 3 years ago

Hello Adam Farrar Thank you for your feedback, we will contact you via email. Please respond so we can communicate directly. Kind regards Roseland

Posted 3 years ago

“Still waiting for item to be delivered. Have requested an update on delivery but still waiting a response.”

Helpful Report

Posted 3 years ago

Hello Lorna Dawson, We have contacted via email about this delivery. Kind regards Roseland

Posted 3 years ago

“Very disappointed, the dressing table was very badly damaged and even the delivery driver said it looked like it had been dropped from height. He collected it and signed for it as damaged because he didn’t want the courier company blamed for damage during transit. It should not have been released out for delivery in that state and is really unacceptable. We were offered a £50 refund if we kept it by Roseland, ridiculous for such a badly damaged piece of furniture. It was collected 5 days ago and we’re still waiting for a full refund.”

Helpful Report

Posted 3 years ago

Thank you for your review Elizabeth I am sorry to hear that the dressing table arrived damaged. I can see that we booked a courier to collect from you and that the collection took place 2 working days ago on 23rd September. Once the goods are received back into our warehouse, the full refund will be issued back to you. Kind regards Roseland Furniture

Posted 3 years ago

“I ordered an item on 9th September and am still waiting for it to be delivered! I have had no contact regarding a delivery date either.”

Helpful Report

Posted 3 years ago

Hello hazel Bygate, We are sorry to hear that you have yet to receive your item. We will contact you via email about this matter. please respond so we can communicate directly. Kind regards Roseland

Posted 3 years ago

“Arrived cracked and glad to say a refund was agreed in principle. Not yet achieved collection, nor refund.”

Helpful Report

Posted 3 years ago

Hello Wendy Olsen, We apologise your item arrived with an issue, this is not what we expect from our items and are disappointed the order did not meet expectations. We have contacted you via email on your collection. Kind regards Roseland

Posted 3 years ago

“Refunds and collections are like pulling teeth with this company. They use literally the worst delivery company I've ever encountered. They failed to collect my item 3 times and were unable to explain why and refused to offer any compensation for completely wasting my time. The products they sell are perfectly fine, however if you shop around I've seen similar items on wayfair that sell for a third of the price. The book case that I had to return was designed by someone who hates books as the shelves were too short to fit any actual books on it.”

Helpful Report

Posted 3 years ago

Dear Sam Bryan We apologise for the delays in collection , we book these as soon as we are requested to . Couriers are then requested to collect asap. WE do expect them to collect at our request. We are sorry that you do not like your bookcase, we have several different options on bookcases, we are sorry you didn't like this one. Kind regards Roseland

Posted 3 years ago

“I cancelled my furniture due to non delivery, three times I waited in due to the courier saying they were on their way, and three times no show. Then I get notification that it has been delivered and I signed for it!. To this day I still haven’t received my furniture!.”

Helpful Report

Posted 3 years ago

Dear David Weatherson, It was good to speak to you about your issues, I am pleased we came to a resolve. We do apologise for the delivery issues you had. Kind regards Roseland

Posted 3 years ago

“Was a huge fan after discovering you last year, even recommended you to my customers. Won't be doing that anymore and won't be ordering from you again, on my last order I was accused of lying and was told order would arrive every day of 1 week until the Saturday when told was lost and I cancelled order. I haven't yet received a response to my complaint email either, but don't expect to now. Customer service is my bug bear, if you want customers you need to look after them.”

Helpful Report

Posted 3 years ago

Dear Liz King, Thank you for your feedback. We apologise that the delivery was not up to expectations. It was not our intension to make you feel in anyway bad. We can only go by the information we are given. We did contact you on this delivery and explained that we, as well as yourself had been misinformed by the courier on the dates and times. this was looked into extensively and we emailed you with the results. unfortunately the results from the courier did not have the best outcome and we refunded you for your item. Kind regards Roseland

Posted 3 years ago

“The one star is solely based on the state of the product. The staff would have received 5 stars. Regrettably the corner TV unit was badly damaged, however Roseland acted immediately and offered us a full refund or a replacement. A replacement was our choice.”

Helpful Report

Posted 3 years ago

Hello , Thank you for your feedback, we are pleased we were able to sort out any issues you were having. We do hope we can be of service in the future. Kind regards

Posted 3 years ago

Roseland Furniture is rated 4.5 based on 22,927 reviews