Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,932 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,932 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

Write Your review

Tell us how Roseland Furniture made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Roseland Furniture 1 star review on 4th April 2025

525

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have not got the order yet even though we have e mailed many times. Would just like to receive the product.”

Helpful Report

Posted 3 years ago

Hello Jayne Cowell Thank you for your feedback, we are sorry that the delivery of the item is taking so long. We do expect our deliveries to be within 7 days of dispatch. We are looking into this for you and apologise for the delays. Kind regards Roseland

Posted 3 years ago

“Incredibly inefficient service and low-quality of product purchased (first item damaged , replacement item even more damaged)”

Helpful Report

Posted 3 years ago

Hello, Thank you for your feedback. We are sorry that the item you ordered did not meet your expectations. We can see that your issue has now been resolved. Kind regards Roseland

Posted 3 years ago

“Ordered three items of living room furniture tv unit sideboard & coffee table tv unit & coffee table were badly damage customer service were very rude, in the end I told them that I wanted to cancel the order they wanted photos of the damage included boxes, when you are a OAP this is not easy if you don't know how to do it, then the carriers wanted labels printed, waiting now for the carriers to come & fetch theses item,another thing the furniture is very lightweight I can pick the items up very easy”

Helpful Report

Posted 3 years ago

Hello Doreen Ralphs I am sorry that we did not meet your expectations, We can see that our colleagues addressed this issue for you, and you were offered the options available. We apologise if you feel that our customer service representatives were rude in any way, this was not our intention. We will send a private email to you in regards to your comments. Kind regards Roseland

Posted 3 years ago

“Stated as Solid oak top On inspection this was vennered plywood with oak edging strips attached Very poor quality, even the so-called " Oak" shelves were plywood with a red deal edging Very small drawers not full depth of unit ( front - back) Not worth the money paid”

Helpful Report

Posted 3 years ago

Hello Alan & Janet Lord We are sorry that the item does not meet your expectations, our description does state wood interiors, it does not state Oak, we are sorry if you missed the full description. Material: Solid Oak, Real Oak Veneer, Solid Wood Internals We will send you a private email to see how we can help. Regards Roseland

Posted 3 years ago

“I ordered a marble table - missed an entire day at work awaiting its arrival - however the first one arrived broken so I contacted customer service which arranged for me to have another one delivered. I waited another day four of the new table to arrive, that table was also broken. I contacted customer service again to have my money back… they said they couldn’t give me my money back until they had both tables at their depot and also first requested hundreds of pictures of both tables before even arranging a collection. When the item was due to be collected I waited another day but no one came. I didn’t contact the customer service again and said I was not happy with their service and they swiftly arranged the first table to be collected but also said that they could collect the second one at the same time if the driver would say that this was fine. Driver was friendly and collected the item. I Then contacted customer service again saying that I know I wanted my money back but they claimed not to have both tables in the system so therefore I would have to wait. The next day I had a new collection appointment set up for me - I contacted customer service again And told them that the driver had collected both items on the same location. They cancel that collection, and now a few days later I’ve had a new collection email from the Company. This is been the worst shopping experience of my lifetime. I have been shopping online for the past 25 years and I have never ever experienced customer service this bad. I am so upset and disappointed. And yes… I’m still waiting for my refund.”

Helpful Report

Posted 3 years ago

Hello maria Jansson I am sorry that the collection did not meet expectations, unfortunately, the carrier had not updated their system correctly which meant we were chasing this. We do ask for pictures ( not hundreds) for our records, we cannot as am sure you can appreciate refund on just a word, we do need some proof. Once we have the correct information we then action as necessary. We have sent a private email to you. Kind regards Roseland

Posted 3 years ago

“My furniture was cancelled as it was damaged and not fit to send I did find the email that followed a bit curt, also telling me I might have to wait 10 days for a refund. I phoned up , spoke to a nice lady who processed the refund then and I got my money back in 2 days. Very grateful for that Amazing how it can be done so quickly as I would rather have my money in my bank account accruing i retest rather than yours when product could not be supplied but i was sad not to get the product but am sure i will use your company again in the future”

Helpful Report

Posted 3 years ago

Dear Kathy Farrell, Thank you for your feedback, unfortunately, we have to state up to 10 days due to some providers not putting money back into customer accounts. We always refund at the request or when items have been returned and received from the customer. The time the banks or card providers return the money is out of our control I'm afraid. We do hope to hear from you in the future. Kind regards Roseland

Posted 3 years ago

“I have not yet received my coffee table which was ordered two weeks ago. Can you please let me k ow what is happening. Until I receive it I can not write a review”

Helpful Report

Posted 3 years ago

Hello Denise, We have emailed you on your delivery, We are currently looking into this for you. Kind regards Roseland

Posted 3 years ago

“Absolutely disgraceful said part of my bench came broken and have had no reply at all emailed several times still nothing!!! Very disappointed”

Helpful Report

Posted 3 years ago

Hello Luke Berry, I am sorry there is an issue, we can see you have contacted us and our colleagues have replied , we are currently waiting on your response. Kind regards Roseland

Posted 3 years ago

Hello Luke. I have checked this again today (8.11.21) and we still not have a response to our email that we sent you on 13.10.21 Please could you check your email inbox and also your spam/junk folder so that we can work towards getting this rectified for you? Kind regards Roseland Furniture

Posted 3 years ago

“My experience has been very disappointing. When I placed my order in August for a set of 3 matching chests of drawers, I made it clear to Roseland that I wanted all 3 to be delivered at the same time. Prior to that, I had waited several weeks for them all to be in stock. The chests were delivered in September but on unpacking, the largest of the 3 chests was found to be badly damaged. I sent Roseland photographs showing clearly that the frame of the 6-drawer chest was broken in two places. They offered me £65 to keep the chest (for which I had paid £439.95) even though I had explained that 2 of the drawers couldn't be opened. I would have asked for a refund, but I needed a replacement chest in order to make up the set with the other 2. Roseland agreed to send a replacement, but refused to let me keep the damaged chest in the meantime (I could have made use of the 4 drawers that worked). The courier refused to collect on any day apart from Tuesday, wouldn't give a time-slot until the night before, and didn't keep to the notified time-slot. Roseland insisted that I repackage the broken chest, a job that took 2 people over an hour. I was told that because the chest was out of stock I would have to wait at least another 12 weeks to be sent a replacement. Even more disappointing, I was told that all customers who had ordered the same item between the date of my original order and the date on which the damaged chest arrived would be given priority over me when the item came back into stock. I've heard nothing from Roseland for over a month. I am stuck without adequate storage in my bedroom (I moved house in July), I have only 2 of the 3 matching items that I ordered, and I have no idea when I will receive a replacement for a chest that I paid for over 2 months ago.”

Helpful Report

Posted 3 years ago

Hello Jennifer Iles We are sorry that we have not met your expectations , we will send you a private email on this matter. Please respond so we can communicate directly. Kind regards Roseland

Posted 3 years ago

“Highly disappointed as the colour that I ordered in no way matched the description or picture on their website, and when I challenged this I was told I needed to pay £10 to return the item.”

Helpful Report

Posted 3 years ago

Hello Lucy Chamberlain We have sent a private email to you about this. Please do respond so we can resolve any issue you have. Kind regards Roseland

Posted 3 years ago

“I am still waiting for my item. No correspondence, to explain why and when my order will be here”

Helpful Report

Posted 3 years ago

Hello Victoria Gent, Our apologies that we have not yet met your expectations. We are looking into why you have not received your item. We will send a private email to you about this. Kind regards Roseland

Posted 3 years ago

“Very poor quality.. every item damaged and not worth the money.”

Helpful Report

Posted 3 years ago

Hello Laura Broughton, We are sorry that the we did not meet your expectations this time. I can see that we have arranged to collect your items for you. We are sorry that you did not want to take replacements. Kind regards Roseland

Posted 3 years ago

“Plagued by delivery problems, first courier Tuffnells gave me a few hours notice that they were arriving that day (emailed me at 6am to say delivery would be between 08:45 and 10:45) and their emails say that I must be home to sign for it. I arranged with Roseland to contact Tuffnells to inform them that I wouldn't be home and to rearrange for later that week. Turns out the driver was happy to leave the item in my garden. 2nd courier XDP told me the delivery was going to happen and then didn't show up or post a card. Now the parcel is nowhere to be seen. Roseland promised that XDP would be back in touch and to keep an eye on the woeful XDP app. Nothing yet and nearly a week has gone by. No doubt they will attempt delivery when I'm not home. Roseland have told me that I cannot ask XDP to deliver on a specific date so I assume that some point in my life I will cross paths with XDP. I'm sure all furniture deliveries around the world are just left up to chance. Now the furniture. The item which has arrived is an Oak Blanket Box. It's okay. Not great and not bad. there is a thin MDF panel on the back rather than being a complete symmetrical oak box. There is also a lot of Pine involved in the construction, yes its solid wood but it isn't 100% Oak. No lies are told compared to the description but it isn't exactly a great piece of furniture. We have seen other websites and local oak furniture shops which sell identical looking products for more expensive prices. Turns out you get what you pay for and Roseland furniture is a little cheaper than others and the product is definitely a little worse for it. Was expecting a bargain and got what I paid for with a delivery nightmare thrown in for free. WOULD NOT RECOMMEND. So it turns out my parcel (1 large bookcase, 1 TV cabinet and 1 nest of tables) has gone missing. Paul Daniels would be impressed. No suitable replacements can be found for 12 weeks so a refund has kindly been offered and graciously accepted. On a final good note, the staff are nice, well mannered and responsive but my advice would still be to avoid.”

Helpful Report

Posted 3 years ago

Thank you for your review. I am sorry to hear of the problems that you have had with your order. I am sorry to hear that you are still waiting on delivery from xdp. I have asked for the customer service team to get a replacement sent out to you and we will take up the lost item with the courier. Best regards Roseland Furniture

Posted 3 years ago

“TV stand badly damaged. Collected damaged one 2 wks ago - still not delivered a replacement Would not recommend”

Helpful Report

Posted 3 years ago

Thank you for your review. I can see that your replacement has been dispatched today. I am sorry for the delay in receiving your replacement. Kind regards Roseland Furniture

Posted 3 years ago

“I really liked the bedroom furniture I ordered and received but sadly the chest of drawers was a different shade of white to the wardrobe and bedside table. I had to return the whole lot because I was unable to work with the customer services team to exchange it to my satisfaction. It's a shame as I am still without furniture for my spare bedroom and Roseland have lost money and future custom.”

Helpful Report

Posted 3 years ago

Thank you for your review. I am sorry to hear that you were not happy with the colour. I can see that we have collected the goods and issued you with a refund. I can see that we offered to exchange but unfortunately, due to the funds being withheld on paypal by yourself, we had to collect everything for a full refund instead. Best regards Roseland Furniture

Posted 3 years ago

“I ordered a rattan bench on 16 Sep 2021. There was a 3 - 5 day delivery date but I had not received my order by 27th Sep so I telephoned and was told that someone would contact me by 30 Sep because the employee was away till Wednesday 29 Sep. So far (and it is now 4 October) I have heard nothing. I will not be buying from this firm again. I'M STILL WAITING FOR MY BENCH SO MOST OF THE REST OF THIS SURVEY IS IRRELEVANT.”

Helpful Report

Posted 3 years ago

Thank you for your review. I am really sorry to hear about the delay. The listing states 5-10 working days so I am sorry for the confusion with that. I can see that you spoke with a member of the customer service team yesterday who are chasing the suppliers up for you. Unfortunately, it may take 24 hours for them to come back do us. As soon as they provide us with an update then we will provide you more information in regards to the delivery date. Kind regards Roseland Furniture

Posted 3 years ago

“I could see that one of the legs was different to the others when I took it out of the box, and sure enough it doesn't reach the ground. The thread doesn't work in the opposite corner leg, so the screw just stays loose and that leg wobbles. So I have a wobbly and uneven desk. Very disappointed.”

Helpful Report

Posted 3 years ago

Hello Adam Farrar Thank you for your feedback, we will contact you via email. Please respond so we can communicate directly. Kind regards Roseland

Posted 3 years ago

“Still waiting for item to be delivered. Have requested an update on delivery but still waiting a response.”

Helpful Report

Posted 3 years ago

Hello Lorna Dawson, We have contacted via email about this delivery. Kind regards Roseland

Posted 3 years ago

“Very disappointed, the dressing table was very badly damaged and even the delivery driver said it looked like it had been dropped from height. He collected it and signed for it as damaged because he didn’t want the courier company blamed for damage during transit. It should not have been released out for delivery in that state and is really unacceptable. We were offered a £50 refund if we kept it by Roseland, ridiculous for such a badly damaged piece of furniture. It was collected 5 days ago and we’re still waiting for a full refund.”

Helpful Report

Posted 3 years ago

Thank you for your review Elizabeth I am sorry to hear that the dressing table arrived damaged. I can see that we booked a courier to collect from you and that the collection took place 2 working days ago on 23rd September. Once the goods are received back into our warehouse, the full refund will be issued back to you. Kind regards Roseland Furniture

Posted 3 years ago

“I ordered an item on 9th September and am still waiting for it to be delivered! I have had no contact regarding a delivery date either.”

Helpful Report

Posted 3 years ago

Hello hazel Bygate, We are sorry to hear that you have yet to receive your item. We will contact you via email about this matter. please respond so we can communicate directly. Kind regards Roseland

Posted 3 years ago

Roseland Furniture is rated 4.5 based on 22,932 reviews