My experience has been very disappointing. When I placed my order in August for a set of 3 matching chests of drawers, I made it clear to Roseland that I wanted all 3 to be delivered at the same time. Prior to that, I had waited several weeks for them all to be in stock. The chests were delivered in September but on unpacking, the largest of the 3 chests was found to be badly damaged. I sent Roseland photographs showing clearly that the frame of the 6-drawer chest was broken in two places. They offered me £65 to keep the chest (for which I had paid £439.95) even though I had explained that 2 of the drawers couldn't be opened. I would have asked for a refund, but I needed a replacement chest in order to make up the set with the other 2. Roseland agreed to send a replacement, but refused to let me keep the damaged chest in the meantime (I could have made use of the 4 drawers that worked). The courier refused to collect on any day apart from Tuesday, wouldn't give a time-slot until the night before, and didn't keep to the notified time-slot. Roseland insisted that I repackage the broken chest, a job that took 2 people over an hour. I was told that because the chest was out of stock I would have to wait at least another 12 weeks to be sent a replacement. Even more disappointing, I was told that all customers who had ordered the same item between the date of my original order and the date on which the damaged chest arrived would be given priority over me when the item came back into stock. I've heard nothing from Roseland for over a month. I am stuck without adequate storage in my bedroom (I moved house in July), I have only 2 of the 3 matching items that I ordered, and I have no idea when I will receive a replacement for a chest that I paid for over 2 months ago.