Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,932 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,932 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 1 star review on 4th April 2025

525

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had to return as such poor quality, dent in wood visible glue run at various points not just 1.!”

Helpful Report

Posted 3 years ago

Hello Sandra Wellington, We are sorry we did not meet expectations, I can see that you were offered all options available to us. We can also see that you chose to return the item to us . Kind regards Roseland

Posted 3 years ago

“The London Oak nest of tables is nothing like the rest of the range in colour or design, very disappointed with it and company’s attitude, fobbing me off with excuses li’ it’s a natural product. I know that, that’s why we like it.”

Helpful Report

Posted 3 years ago

Hello Clive Wayland We are sorry you do not like your item, I can see that our customer service team have arranged to collect this from you. Kind regards Roseland

Posted 3 years ago

“I ordered a wardrobe, chest of drawers and bedside table. When the delivery arrived it was just the wardrobe and bedside table. I was told the chest of drawers would follow. When I unpacked the wardrobe many of the screws and fixings were missing. Very frustrating. To add insult to injury, after two hours I attemped to leave the building. The chest of drawers had been left literally in front of the door, it clearly was on the lorry but the delivery team had mislaid it. As a small care home, this is how all staff go in and out and is a fire exit. We were unable to get in or out. The next morning I emailed Roseland, once about the missing fittings, secondly about the unacceptable delivery. Roseland ignored the email about the heavy furniture left in front of the door and said they would "speak to the spares department". I heard nothing back. That was a week ago. I have managed to purchase the missing bolts and screws privately but the customer service is shockingly bad. I believe in giving a company time to rectify a problem - they clearly don't care about customer satisfaction , rectifying mistakes or saying sorry.”

Helpful Report

Posted 3 years ago

Hello, The fixing kits requested have been sent to you, this can take up to a week to get to you. the delivery method has been addressed with teh couriers and we are waiting a response from them. We apologise for any delays. Kind regards Roseland

Posted 3 years ago

“Received 1 item last week. Expecting 2, 2 on paperwork. Told coffee table still in warehouse. Then told it had been delivered. It wasnt. Took photo of house and my signature off driving licence for them to investigate delivery. Told on day 3 it woukd be delivered today 18.30 to 20.30. Got home at 4.30. Coffee table shoved or rather rammed into one of my wheelie bin storage units on side of house. So the door to one of wheelue bins snapped off and also the top. Got home. Lifted box into house myself. Unpacked it. Started putting it together only to discover the draw compartment totally snapped. I am sick and tired of firstly.chasing order and being given run around. Taking time off for delivery, which as above. Now £200 of damage done, wheelie bin storage now useless unfixable. Now have a box in my lounge with the item I was waiting for left until DP pick up!!! Previously cancelled orders with furniture village as they take 6 months to deliver. Re ordered with Roseland as I have purchased all bedroom fixtures from them. Now so disappointed waiting to hear back what exactly they are going to do about this as one hand doesnt seem to know what the other is doing!!!!”

Helpful Report

Posted 3 years ago

Dear Carol Godfrey Thank you for the feedback, we are currently looking into these issues for you. it does take a little time to do this. If you can allow us the time to resolve this for you this would be very much appreciated. Kind regards Roseland

Posted 3 years ago

“I haven’t received anything yet and ordered it weeks ago.”

Helpful Report

Posted 3 years ago

Hello Ross Jennison, We have emailed you about your order. Kind regards Roseland

Posted 3 years ago

“Awful delivery service left furniture outside in the pouring rain.”

Helpful Report

Posted 3 years ago

Hello Ian Gilbertson We are sorry tha delivery did not meet expectations. Couriers are instructed not to leave these item withour prior permission. We are sorry that they di dnot take notice of this. Kind regards Roseland

Posted 3 years ago

“Ordered item in November with a guaranteed Christmas delivery. Still waiting for my item. Roseland have been non-committal about ths whereabouts of the item.”

Helpful Report

Posted 3 years ago

Hello We have been in contact with the supplier on this and are currently waiting for their confirmation, we do apologise for the delay on this. Kind regards Roseland

Posted 3 years ago

“I have bought three pieces of the Chichester range from Roseland over the past few months. The furniture itself is very attractive however on separate occasions the sideboard and the TV stand both arrived damaged. The MDF back panel on the TV stand was not attached, Roseland refunded me £20 to fix this myself. The sideboard arrived with a huge hole on the top of the wood and looked like it had been smashed in. I had to return this item and wait 2 weeks for a new one to arrive. Delivery and collection were terrible, as Rosleand advise a day and time will be provided in advance which is not the case. The courier contacted me on the morning of delivery out of the blue to say my furniture was being delivered which resulted in me having to leave work last minute to let the driver into my house. When I queried this with Roseland they said only some of their couriers offer pre warning about delivery times, however this is not communicated at any point during the purchase of furniture from them.”

Helpful Report

Posted 3 years ago

Hello Katie Scott We are sorry we have not met your expectations. We can see that we exchanged your item for you and this has now all been completed. The particular courier we used will inform the customer on the morning of delivery with a time window for delivery /collection to take place. If there are any issues please do let us know at info@roselandfurniture.com. Kind regards, Roseland

Posted 3 years ago

“I was wondering what kind of review I can write about hte Roseland Furniture, as I have not received my order. To the point I emailed Roseland Customer Services past the delivery deadline to find out what has happened to my order as the indication was that the consignment was picked up by the XDP delivery service about a fortnight ago. I have not heard about my +GBP300 order since. I had another order in mind but since I have not got what the company promised to deliver within 5-7 working days I shall stay away from it and start contemplating a refund.”

Helpful Report

Posted 3 years ago

Hello Alexey Guryanov We are sorry there has been a delay on your item, we have emailed you directly about this. We should have a resolution for you shortly. Kind regards Roseland

Posted 3 years ago

“I try Many time contact but nobody help to me”

Helpful Report

Posted 3 years ago

Hello Abida Perveen, Sorry to hear you are having issues contacting us, our lines are open from 9 am - 5 PM or you can contact us at info@roselandfurniture.com. We can see several email attempts by you to us. unfortunately, there is no content in any and we have emailed you back on several occasions. Please do send us your enquiry kind regards Roseland

Posted 3 years ago

“I was very excited when I received my chatsworth tv cabinet and now we ordered a matching sideboard unfortunately it has a crack at the back, I reported this can’t replace( now discontinued) or refund and can’t return the TV set, I’m stuck in limbo.”

Helpful Report

Posted 3 years ago

Hello Ashley Pinto, We are sorry that there is a long wait for our new stock. I can see our customer service team offered the options available and a partial refund was accepted. We are happy that we came to a resolution. Kind regards Roseland

Posted 3 years ago

“The two front legs are identical, but after assembly the right leg is 1cm off the ground and we have to support it with 2 beer mats. This means that the chair has not been properly constructed. We have put the chair in various places and it makes no difference. This is most unsatisfactory and we would like to have your opinion.”

Helpful Report

Posted 3 years ago

Hello John Newman We are sorry that the item has not met expectations, we have not had any communication about this from you. We will send a private email to you about this. Kind regards Roseland

Posted 3 years ago

“Ordered 2 sofas back mid November missed Christmas cut of day by 2 days , no delivery date given until mid January saying delivery would be week commencing 31st January , still waiting after numerous phone calls to them , very stressful purchase, thought I would support local businesses, how wrong could I have been , would never use them again.”

Helpful Report

Posted 3 years ago

Hello Karen Strout, We are sorry there has been a delay in your item getting to you, we will contact you directly about this. Kind regards Roseland

Posted 3 years ago

“Advertised as black with white hands the Jazzhands sideboard we received is a cobbled together poor example with beautifully nicled finished hands.”

Helpful Report

Posted 3 years ago

Hello Robert Hutcheson, Sorry to hear you are not completely happy with your item. We will contact you directly for more information. Kind regards Roseland

Posted 3 years ago

“Ordered a side table with marble top . On arrival marble top broken.”

Helpful Report

Posted 3 years ago

Hello Wendy O'Dwyer We are sorry your item arrived with the marble broken, I can see that customer services offered an exchange for you however, the option to return was taken. We apologise that we did not meet your expectations. Kind regards Roseland

Posted 3 years ago

“Used roseland furniture on a few occasions. First experience my furniture got delivered to incorrect address which I did get the day after. I have recently ordered a desk which came in poor unusable condition. I had to arrange for that to get collected and wait for another one to be sent out, which was another week with a broken one stuck in my house and for the new one. I got my message from the delivery company an hour into my two hour time slot with the time of delivery, I then had to leave work quickly to get home in case they came as it was already an hour into my slot. Luckily enough the driver was picking up my broken one which should have been being picked up separately. I spoke to roseland furniture and they said there is not a lot they can do other than change it or refund. I got my new desk and there was still slight damage underneath it but it didn’t effect the use of the desk and I could repair myself Not really the customer service I would expect considering it was £180 Don’t think I will use this company again”

Helpful Report

Posted 3 years ago

Good morning, I am sorry that we did not meet your expectations. We have contacted you about this matter and we are currently waiting for a reply. Kind regards Roseland

Posted 3 years ago

“I received the wrong product and still have not received the correct product. It is proving very difficult to arrange collection and redelivery and there is no way of directly contacting their delivery partners. A stressful and disappointing experience so far.”

Helpful Report

Posted 3 years ago

Hello We are sorry that you are having issues with the delivery, we can see this is scheduled for you. We will email you with the details. Kind regards Roseland

Posted 3 years ago

“They said the bed it will take 3 days it took 10 days to deliver”

Helpful Report

Posted 3 years ago

Hello, We are sorry this was not delivered as expected, the order was placed over the bank holiday weekend and the couriers were not back until the 4th January. Unfortunately, this had a delay in freight going out and added a few days onto our deliveries. Kind regards Roseland

Posted 3 years ago

“If only the new bed had arrived as quick as the request for a review!! Still waiting for our bed to be delivered two weeks late but here’s the review for what it’s worth.”

Helpful Report

Posted 3 years ago

Hello, We are sorry that the delivery has not met expectations so far. We will contact you directly about your delivery. Kind regards Roseland

Posted 3 years ago

“Ordered a bookcase weeks ago. Tracking was sent and I get a notification that it will be delivered the next day but it has never come. Tried e-mailing/ phoning but no one gets back to me.”

Helpful Report

Posted 3 years ago

Hello Matt Britton, We do apologise that delivery has not met expectations, we have emailed you today in regards to your pending delivery. kind regards Roseland

Posted 3 years ago

Roseland Furniture is rated 4.5 based on 22,932 reviews