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Roseland Furniture Reviews

4.5 Rating 22,917 Reviews

89 %

of reviewers recommend Roseland Furniture

Company Reviews

Product Reviews

4.5

Based on 22,917 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 5 star review on 8th April 2024

Roseland Furniture 5 star review on 3rd August 2022

Roseland Furniture 5 star review on 1st August 2022

Roseland Furniture 5 star review on 29th July 2022

Roseland Furniture 5 star review on 29th July 2022

Roseland Furniture 4 star review on 28th July 2022

Roseland Furniture 4 star review on 28th July 2022

524

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sadly the item that I ordered never arrived. Emailed twice. No response. Rang and helpful staff tried to sort. Turned out the item was lost. The order was sent again but never arrived - damaged by courier. Rang again item was placed on order but not due to arrive for another 7 days. So that would have taken me to a month after the initial order was placed. Cancelled it and got a refund. Disappointing experience all around.”

Posted 2 years ago

Dear Luke, We are sorry this has happened, it is disappointing. It is unusual for the courier to have "lost" and then damaged the items. We are pleased this was resolved for you. Kind regards, Roseland

Posted 2 years ago

“Ordered 2 coffee tables, two weeks ago. Contacted Roseland Furniture to see where they were, who promised to look into it and come back to me. Never did. Very disappointed and now getting close to cancelling order”

Posted 2 years ago

Hello We are sorry your item has not arrived yet, the item is with the carrier, XDP and you should be receiving notification of delivery shortly. We have sent them a message to prompt them. Kind regards Roseland

Posted 2 years ago

“I will not use again - just turn up with deliveries, no advanced notice this is of no use to me. It was lucky I was in.”

Posted 2 years ago

Hello Kim Adams We are sorry you were disappointed with eh delivery service, you should have had a notification on eh morning of delivery with a 2-hour window. This is usually done via email and some can drop into customers' junk folders. We are sorry if this was not the case for your dellivery. Kind regards Roseland

Posted 2 years ago

“I have not received this item despite paying for it. Please find it or resend I can send you a photo of where I was going to put it if you like. Not happy.”

Posted 2 years ago

Hello Judith. I am very sorry to hear this. Please email info@roselandfurniture.com with your order number and a member of the customer service team will be able to assist you. Kind regards Roseland Furniture

Posted 2 years ago

“Painfully slow service. Delivery company possibly more to blame but Roseland pick them and are then uncommunicative to questions around delays. 2 weeks to deliver on a 1-2 day delivery. No tracking information and boxes damaged on arrival”

Posted 2 years ago

Hello. I am very sorry for the delay. I can see that we have been chasing the courier for you but they are yet to respond with an update. I know that their offices were closed over the bank holiday but we should have had an update from them by now. I have sent an email to the courier area manager requesting an update for you. Thank you for your continued patience whilst we look to resolve this for you. Kind regards Roseland Furniture

Posted 2 years ago

“Still waiting fir delivery”

Posted 2 years ago

Hello Cathleen. I am sorry to hear that you were waiting for delivery at the time of writing the review. I can see that the couriers have marked this as delivered to you on 19.4.22 We hope that you love your new sofa. Best regards Roseland Furniture

Posted 2 years ago

“At the moment even 1 star is too many. I placed and paid for my order on 20th Feb and still no goods. They are sitting with your delivery partner, status "in delivery depot" since 2nd Apr and I still have not been given a date despite several email chasers and promises from your staff that the delivery partner would get in touch to schedule a date? I will email again to cancel this order and request a refund and also report this fiasco to trading standards on Thursday if I do not get any satisfactory progress by the close of business on Wed 13th April. Regards Ron Hester”

Posted 2 years ago

Hello Ronald Hester, We apologise for this unacceptable delay in your item getting to you, the courier has been contacted numerous times about this. We have contacted them by telephone today, we will update you via email. Kind regards Roseland

Posted 2 years ago

“I have given a very poor rating as, as of today Monday Ive still not seen it, it’s been stuck in the couriers depot for delivery very very bad after complaining twice already. Can’t answer any more of the questions,”

Posted 2 years ago

Hello Paige Steele, We apologise for the delay in your delivery, we are unable to find any communication via email about this. We have contacted the carrier to get his out for delivery. Our mainland courier does have to hand over to another courier to come across onto the Island. This may have caused some of the delays. Kind regards Roseland

Posted 2 years ago

“Product is poorly manufactured. Some bolt holes not machined or tapped. Had to make adjustments.”

Posted 2 years ago

Hello We are sorry you have had an issue with the item ordered. Please contact us at info@roselandfurniture.com so we can help resolve this for you. Kind regards Roseland

Posted 2 years ago

“As I am still awaiting this delivery of furniture, I cannot say if it’s good or not, but the delivery service so far is absolutely awful. N W”

Posted 2 years ago

Hello Nicola, We apologise that there was a delay in your item getting to you. We can see that the item has been delivered. Thank you for your feedback. Kind regards Roseland

Posted 2 years ago

“The delivery company worst than useless the tv unit has been sitting in there depot for at least a week ordered 3 weeks ago come this morning 11 April refused the item already bought another one from next”

Posted 2 years ago

“I waited for 2 weeks and the furniture failed to arrived. I have been on the tracking site everyday to check the status. Even when it said it would deliver on particular days, they didn’t show up - not even a courtesy call or email. Clearly they just don’t care. They even stopped updating the status on the tracking site. I have been in contact with your support centre. They got fed up too as they got no way with the delivery company. They even lodged a complaint with their support centre. Anyway, the order has been cancelled and I’m waiting for reimbursement.”

Posted 2 years ago

Hello Richard Yip, We are sorry that you were failed by the delivery company, we had contacted them many times on your behalf and have still had no response. We have passed his review to them andrequestedt another update. We are sorry that we could not meet your expectations. Kind regards Roseland

Posted 2 years ago

“I ordered a chest of drawers , two bedside tables and a tall boy and was looking forward to receiving the new furniture. Unfortunately the delivery company failed to inform me when delivery was scheduled, turned up unannounced and attempted to leave all these items on my doorstep. I was unable to accept the goods due to being unable to lift them into the house without assistance, which I would have arranged given the advance notification that I was meant to receive. The delivery driver explained the there was a problem with their systems. Roseland Furniture customer service was disinterested, instead of taking responsibility for the fact that the delivery company they choose to deal with had messed up and I was inconvenienced , suggested I should pay an additional £25 to have these items delivered with advance warning. No customer service at all. Needless to say I cancelled the order and have purchased replacement items from John Lewis at comparable price and with free delivery to room of choice. Very disappointed that Roseland Furniture don’t seem to care about what happens after the goods are despatched. And very happy with my John Lewis furniture.”

Posted 2 years ago

Dear Suzanne Rennie We are sorry that the courier did not inform you of teh pending delivery, they are supposed to inform you with a 2-3 hour window on the morning of delivery. All the items ordered are designated to our standard delivery. Unfortunately without notification of difficulies to lift items, we would no know to offer an upgrade. The upgrade is chargeable I'm afraid as the required delivery for these items is the standard delivery. We can address this with the courier , if you would like us to do his on your behalf , please contac us at info@roselandfurniture.com Kind regards Roseland

Posted 2 years ago

“Hi I have purchased my sofa on 09/03/2022 and I still haven’t received my sofa yet so you guys need to improve your delivery time Could you please kindly let me know when would I get my sofa”

Posted 2 years ago

Hello Kholi Begum We have checked and chased your tracking on your item and the carrier will be contacting you about your delivery . The item is with the carriers and they will contact you to arrange the appropriate day with you. kind regards Roseland

Posted 2 years ago

“Absolutely shocking, take an order for an item of furniture then after two weeks email to say it’s not in stock. Offer replacements with nothing similar to the original item of furniture. Wouldn’t use again.”

Posted 2 years ago

Hello We are sorry that we had issues with your item, unfortunately this was out of hands. We are sorry there was nothing that you liked as an alternative. Kind regards Roseland

Posted 2 years ago

“Delivery did not come when you said it would and then furniture left on doorstep.did not ring bell and I was not told when it was coming.I had to ring a neighbour to see furniture in and she had to get help absolute chaos”

Posted 2 years ago

Hello We are sorry if he courier was outside eh times given. The times are estimated only and the deivery can be outside of this depending on how well earlier deliveries have gone. In The London area this can take longer to deliver due to it being a very busy area. We also apologise if you did not see the times that should have been sent sent via email. Kind regards Roseland

Posted 2 years ago

“If I had received the furniture I would be pleased to comment. It has been in transit for almost 2 weeks and still no sign of it arriving. Your customer service dept have been a waste of time in tracing my delivery and I still have no idea when i am going to receive the goods”

Posted 2 years ago

Hello, We apologise for the delay, we have contacted them many times about this and are yet to have a response. We will make sure you updated as asap. Kind regards Roseland

Posted 2 years ago

“Only because it still hasn’t arrived. I am sure it will be wonder when it dies as I love your products”

Posted 2 years ago

Hello Anne Jones, It was nice to speak to you today, I am pleased we were able to short out the issue with your address. Your delivery will now be within the next 48 hours. kind regards Roseland

Posted 2 years ago

“I’d like to write a glowing review. But my tables have not arrived. The courier has said they’ve been delivered and signed for! But no, not the case. Hope the tables will be lovely- if I ever get them!”

Posted 2 years ago

Hello We have looked into this and the item is with our delivery partners who will get this out for delivery asap. Kind regards Roseland

Posted 2 years ago

“Furniture is lovely and quality is good and price good. Unfortunately they say in stock but it's in a container in another country and you have to wait upto six weeks. Customer Service staff were really helpful apart from one really un helpful one who was rude and nasty pity .”

Posted 2 years ago

Hello We are very pleased that you like your item, we are sorry if you found a member of staff to be rude and unhelpful this would not have been the intension of any of our customer service staff. Kind regards Roseland

Posted 2 years ago

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Roseland Furniture is rated 4.5 based on 22,917 reviews