Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,927 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,927 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 4 star review on 28th July 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Yet to receive the item, still waiting, 2 weeks in. 2 phone calls to Roseland Furniture, was informed i'll get a call back but didnt have one. They believe the item was initially lost somehow. My review would have been much better if i had a call back from the company. i understand mistakes happen but when they do i should be informed whats going on as they have my money but i dont have any goods. Meant to be 1-3 days delivery times. I'll update this review with what happens. Very disappointing so far.”

Helpful Report

Posted 3 years ago

Hello We have checked the tracking for your item which is now showing at the delivery depot. We have contacted the courier to get this out to you asap. Kind regards Roseland

Posted 3 years ago

“Ordered and paid for a sofa on 10th April. Delivery was quoted as 3-5 days however still waiting ☹ Tracking shows me that the sofa arrived at the delivery depot on 20th April but no indication of when I will actually receive it. Very disappointing 👎”

Helpful Report

Posted 3 years ago

Hello Trudy, Thank you for your feedback, we can see the item is at the delivery depot and we have sent a message to prioritise the delivery. Kind regards Roseland

Posted 3 years ago

“STILL AWAITING DELIVERY!!!!!!!!”

Helpful Report

Posted 3 years ago

Hello Graham Bonner We have looked into the delivery for you, our delivery partners have contacted you with a delivery day, please check all your email feeds for this notification. They are currently waiting for confirmation that the day chosen is ok for you. Please respond to them so they can confirm your route. Kind regards Roseland

Posted 3 years ago

“I still haven't recieved my furniture!”

Helpful Report

Posted 3 years ago

Hello Kate Buchan We are sorry there has been a delay in receiving your item. We have contacted the carrier and they will be in contact shortly to arrange the delivery with you. kind regards Roseland

Posted 3 years ago

“Very poor customer service. The armchair I ordered and paid for turned out to be discontinued. I had to call twice to find out why it hadn’t been delivered. The lady I spoke to the second time was very rude on the phone. A proactive phone call to let me know the situation would have been appreciated, rather than just an email (which never came through to me) and holding my money until I called.”

Helpful Report

Posted 3 years ago

Hello Kate Harding We have looked into this for you and we do apologise that the order had to be cancelled. We also apologise if you felt that our customer service agent was rude. This would not have been the intention. We do understand your frustration and apologise for any misunderstanding. Kind regards Roseland

Posted 3 years ago

“The furniture is good, although the quality wasn’t checked and one drawer knob was missing…still waiting almost two weeks later for a replacement. Very poor after sales service.”

Helpful Report

Posted 3 years ago

Hello Barry Thank you for your feedback, we are sorry you have not received this yet. We will re-send this to you. Kind regards Roseland

Posted 3 years ago

“I waited over two weeks for delivery and was constantly fobbed off by customer services, when the table did arrive it was quite significantly damaged. We were offered a £40 refund which given the experience we have had, and at less 10% of the price of the table is a bit of a joke. Speaking to customer service on the phone I was made to feel like I was inconveniencing their day. Not one (of the 4 members of staff I spoke to) just said sorry or apologised in any way. Poor communication, poor product given the price point.”

Helpful Report

Posted 3 years ago

Hello, Thank you for your feedback, some of the larger items are by our 2 man delivery service which can take slightly longer and they contact the customer to arrange the delivery with you. We apologise that it arrived damaged, we can see that we are still waiting for a response from you on the options that were given via email. Kind regards Roseland

Posted 3 years ago

“Sadly the item that I ordered never arrived. Emailed twice. No response. Rang and helpful staff tried to sort. Turned out the item was lost. The order was sent again but never arrived - damaged by courier. Rang again item was placed on order but not due to arrive for another 7 days. So that would have taken me to a month after the initial order was placed. Cancelled it and got a refund. Disappointing experience all around.”

Helpful Report

Posted 3 years ago

Dear Luke, We are sorry this has happened, it is disappointing. It is unusual for the courier to have "lost" and then damaged the items. We are pleased this was resolved for you. Kind regards, Roseland

Posted 3 years ago

“Ordered 2 coffee tables, two weeks ago. Contacted Roseland Furniture to see where they were, who promised to look into it and come back to me. Never did. Very disappointed and now getting close to cancelling order”

Helpful Report

Posted 3 years ago

Hello We are sorry your item has not arrived yet, the item is with the carrier, XDP and you should be receiving notification of delivery shortly. We have sent them a message to prompt them. Kind regards Roseland

Posted 3 years ago

“I will not use again - just turn up with deliveries, no advanced notice this is of no use to me. It was lucky I was in.”

Helpful Report

Posted 3 years ago

Hello Kim Adams We are sorry you were disappointed with eh delivery service, you should have had a notification on eh morning of delivery with a 2-hour window. This is usually done via email and some can drop into customers' junk folders. We are sorry if this was not the case for your dellivery. Kind regards Roseland

Posted 3 years ago

“I have not received this item despite paying for it. Please find it or resend I can send you a photo of where I was going to put it if you like. Not happy.”

Helpful Report

Posted 3 years ago

Hello Judith. I am very sorry to hear this. Please email info@roselandfurniture.com with your order number and a member of the customer service team will be able to assist you. Kind regards Roseland Furniture

Posted 3 years ago

“Painfully slow service. Delivery company possibly more to blame but Roseland pick them and are then uncommunicative to questions around delays. 2 weeks to deliver on a 1-2 day delivery. No tracking information and boxes damaged on arrival”

Helpful Report

Posted 3 years ago

Hello. I am very sorry for the delay. I can see that we have been chasing the courier for you but they are yet to respond with an update. I know that their offices were closed over the bank holiday but we should have had an update from them by now. I have sent an email to the courier area manager requesting an update for you. Thank you for your continued patience whilst we look to resolve this for you. Kind regards Roseland Furniture

Posted 3 years ago

“Still waiting fir delivery”

Helpful Report

Posted 3 years ago

Hello Cathleen. I am sorry to hear that you were waiting for delivery at the time of writing the review. I can see that the couriers have marked this as delivered to you on 19.4.22 We hope that you love your new sofa. Best regards Roseland Furniture

Posted 3 years ago

“At the moment even 1 star is too many. I placed and paid for my order on 20th Feb and still no goods. They are sitting with your delivery partner, status "in delivery depot" since 2nd Apr and I still have not been given a date despite several email chasers and promises from your staff that the delivery partner would get in touch to schedule a date? I will email again to cancel this order and request a refund and also report this fiasco to trading standards on Thursday if I do not get any satisfactory progress by the close of business on Wed 13th April. Regards Ron Hester”

Helpful Report

Posted 3 years ago

Hello Ronald Hester, We apologise for this unacceptable delay in your item getting to you, the courier has been contacted numerous times about this. We have contacted them by telephone today, we will update you via email. Kind regards Roseland

Posted 3 years ago

“I have given a very poor rating as, as of today Monday Ive still not seen it, it’s been stuck in the couriers depot for delivery very very bad after complaining twice already. Can’t answer any more of the questions,”

Helpful Report

Posted 3 years ago

Hello Paige Steele, We apologise for the delay in your delivery, we are unable to find any communication via email about this. We have contacted the carrier to get his out for delivery. Our mainland courier does have to hand over to another courier to come across onto the Island. This may have caused some of the delays. Kind regards Roseland

Posted 3 years ago

“Product is poorly manufactured. Some bolt holes not machined or tapped. Had to make adjustments.”

Helpful Report

Posted 3 years ago

Hello We are sorry you have had an issue with the item ordered. Please contact us at info@roselandfurniture.com so we can help resolve this for you. Kind regards Roseland

Posted 3 years ago

“As I am still awaiting this delivery of furniture, I cannot say if it’s good or not, but the delivery service so far is absolutely awful. N W”

Helpful Report

Posted 3 years ago

Hello Nicola, We apologise that there was a delay in your item getting to you. We can see that the item has been delivered. Thank you for your feedback. Kind regards Roseland

Posted 3 years ago

“The delivery company worst than useless the tv unit has been sitting in there depot for at least a week ordered 3 weeks ago come this morning 11 April refused the item already bought another one from next”

Helpful Report

Posted 3 years ago

“I waited for 2 weeks and the furniture failed to arrived. I have been on the tracking site everyday to check the status. Even when it said it would deliver on particular days, they didn’t show up - not even a courtesy call or email. Clearly they just don’t care. They even stopped updating the status on the tracking site. I have been in contact with your support centre. They got fed up too as they got no way with the delivery company. They even lodged a complaint with their support centre. Anyway, the order has been cancelled and I’m waiting for reimbursement.”

Helpful Report

Posted 3 years ago

Hello Richard Yip, We are sorry that you were failed by the delivery company, we had contacted them many times on your behalf and have still had no response. We have passed his review to them andrequestedt another update. We are sorry that we could not meet your expectations. Kind regards Roseland

Posted 3 years ago

“I ordered a chest of drawers , two bedside tables and a tall boy and was looking forward to receiving the new furniture. Unfortunately the delivery company failed to inform me when delivery was scheduled, turned up unannounced and attempted to leave all these items on my doorstep. I was unable to accept the goods due to being unable to lift them into the house without assistance, which I would have arranged given the advance notification that I was meant to receive. The delivery driver explained the there was a problem with their systems. Roseland Furniture customer service was disinterested, instead of taking responsibility for the fact that the delivery company they choose to deal with had messed up and I was inconvenienced , suggested I should pay an additional £25 to have these items delivered with advance warning. No customer service at all. Needless to say I cancelled the order and have purchased replacement items from John Lewis at comparable price and with free delivery to room of choice. Very disappointed that Roseland Furniture don’t seem to care about what happens after the goods are despatched. And very happy with my John Lewis furniture.”

Helpful Report

Posted 3 years ago

Dear Suzanne Rennie We are sorry that the courier did not inform you of teh pending delivery, they are supposed to inform you with a 2-3 hour window on the morning of delivery. All the items ordered are designated to our standard delivery. Unfortunately without notification of difficulies to lift items, we would no know to offer an upgrade. The upgrade is chargeable I'm afraid as the required delivery for these items is the standard delivery. We can address this with the courier , if you would like us to do his on your behalf , please contac us at info@roselandfurniture.com Kind regards Roseland

Posted 3 years ago

Roseland Furniture is rated 4.5 based on 22,927 reviews