Am still waiting for this piece of furniture a week and a half after it was sent out for delivery. The courier has given me a delivery time 3 times which has then failed. When I contacted Roseland I was told they can only communicate with the courier via email and could give me no information. They said they couldn’t give me a delivery date and asked if I wanted to cancel the order! Pathetic customer service! I’ve only hung on because I want the piece of furniture but am literally about to ask for a refund. I have now been told I might get a delivery at the end of this week. If it doesn’t materialise I will ask for a refund. It’s no way to treat customers - basically act as if it’s too much trouble for your query to be investigated and just go straight to offering a refund.
3 years ago
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