Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,927 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,927 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 4 star review on 28th July 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don't buy from them! All furniture is shipped in from Vietnam with sub standard packaging. I bought white painted bedroom furniture, many yellow marks due to not sealing wood knots. Wooden feet with splits in the wood, dents and chips in the wood with warped wood. Told customer services and I was offered £100 back or I was to repackage and send back which wasn't an option. I asked them to cover the cost of the Farrow and Ball small Paint pot at £29 for the touch ups to the furniture. I was told the £100 offered was for me to use to get the furniture repairs, take it or leave it and send back. Appalling customer service and poorly made furniture, don't buy from them.”

Helpful Report

Posted 2 years ago

Hello David Sercombe Thank you for your feedback, we are sorry you were not happy with the items, we offer several options for our customers and can see that you chose to have a partial refund. We are sorry you felt unhappy with this. Kind regards Roseland

Posted 2 years ago

“I tried to buy some furniture from you. On the day of my order you emailed that it had been dispatched and you took my payment. After 6 days waiting I messaged you to ask when it would be delivered. You failed to give me a delivery date. I tried again the next day and you again failed to give me a delivery date. I phoned you and the person on the phone was unable to give me a delivery date. She offered to cancel the order. I explained that as I was about to go on holiday, I would reluctantly have to request the cancellation. She agreed to cancel it. Since then I have heard nothing from your company. No apology and more importantly, no refund of my payment. I am not impressed by your non existent Customer Service. In fact I have been incredibly saddened by the whole experience. Please sort yourselves out. David Parson”

Helpful Report

Posted 2 years ago

Hello David Parsons, We do apologise that we did not meet your expectations. We cannot give a delivery date from the office, the courier we use contacts the customer to arrange this with them. We can give you an estimate of expected delivery and I am sorry that this did not take place. It is unfortunate this caused the order to be cancelled. We have refunded you for the item. Kind regards Roseland

Posted 2 years ago

“Still haven’t received item after 2 phone calls to chase up.”

Helpful Report

Posted 2 years ago

Hello Steve Manning We apologise for the delay in your delivery, the items come directly from the supplier and we believe there has been a delay in the dispatch of these particular stools. They should contact you shortly to arrange the delivery. Kin d regards Roseland

Posted 2 years ago

“Awful, Awful, Awful service. I would not use or recommend this company again”

Helpful Report

Posted 2 years ago

Hello, We are sorry that we have not met expectations with the service provided. It is unfortunate the way the drivers left your item in February, causing an issue with the item. We apologise your item went out of stock and there was a long wait for the new items coming in. The chairs were extremely popular and sold out very quickly. Kind regards Roseland

Posted 2 years ago

“I received my second delivery of the Cheltenham blue sideboard. The first was returned for damage. The second is also damaged. Customer service was very good however and quickly sorted for me. I’m left with a problem though as don’t want to return again. Its such a shame as it’s a beautiful piece.”

Helpful Report

Posted 2 years ago

Hello Stephanie, We are sorry to see this, we will contact you via email to see how we can resolve this for you. Kind regards Roseland

Posted 2 years ago

“Ordered bed 13/06, stated 3-5 days delivery. Contacted Roseland 22/06 as still no delivery date. Customer service investigated, item lost in delivery depot. Agreed to order another and to use different carrier. Was promised item to be delivered by 30/06. No further communication, via email/phone confirming this. Contacted Roseland 28/06 as heard nothing. Customer service very poor. Basically said they had done what they said they would do and could do no more. Not even an apology and very much ‘I dont care’ attitude. Very disappointed as wanted to buy local and initial contact in store had been good Unable to review actual item as we have never received it.”

Helpful Report

Posted 2 years ago

Hello, We are is very sorry that there have been issues with receiving your item. We will email you about this. Kind regards Roseland

Posted 2 years ago

“Really poor so far. Delivery stated 3-5 working days and I have still not received my item over 2 weeks later despite it saying it was despatched nearly 2 weeks ago.”

Helpful Report

Posted 2 years ago

Hello Matthew We are sorry that there was a delay in your item getting to you. However, it was nice to speak to you yesterday and get this resolved for you. Kind regards Roseland

Posted 2 years ago

“Very poor customer service. Won't be buying from roseland again. Misleading photos of oak sheves and poor quality hardboard used for shelving.”

Helpful Report

Posted 2 years ago

Hello We are sorry you do not like your item, if there is an issue with it, please can you contact us at info@roselandfurniture.com where our customer service will be happy to help. Kind regards Roseland

Posted 2 years ago

“45 emails later I got my refund.... need I say anymore!”

Helpful Report

Posted 2 years ago

Dear Steven Johnson, We are sorry that the collection failed several times, causing the refund to be late. This was unacceptable . We are pleased this is now resolved. Kind regards

Posted 2 years ago

“Order a blanket box online. The quality was terrible and it was damaged upon arrival. I contacted Roseland who over me £25 off to keep the item or a return. I opted to return and bought a better quality item from somewhere else.”

Helpful Report

Posted 2 years ago

Hello, We are sorry that we have not met your expectations. We do offer several options and can see that a return for a refund was chosen. We are sorry for any inconvenience caused. Kind regards

Posted 2 years ago

“Absolutely awful. 4 weeks from ordering a bed stated 3-5 days delivery time window, we still only have half a bed (one box arrived the other got lost). This was actually the third time the bed got sent out as one of them got damaged and the other who knows, The customer service team do not help at all especially Becky who seems to turn it all around on the customer and make it suddenly my fault for not reporting it sooner when I’ve been calling & emailing daily for the past 4 weeks. I would never use this company again and advise you to stay well clear. We haven’t even got our full product yet so no idea on the quality of the furniture yet but we’re not hopeful”

Helpful Report

Posted 2 years ago

Hello Ambar, We have contacted e courier and asked that they are quick & efficient with this item for you, we do apologise for the mix-up and further delay. Kind regards

Posted 2 years ago

“They sent me the wrong size mattress I wanted small double, label said small double but mattress was a double. On trying to return the mattress they wanted photos of mattress label inside and outside wrapper when I did this they then requested proof of photo with tape measure showing size of mattress. When I explained that I had re wrapped the mattress so could not send this photo they said they would be taking £40 off my refund when the area was there end as I’m sending me an incorrect item. Not sure if you have ever tried re wrapping a mattress but it is not easy defo not happy to do this twice. The error clearly is from them sending a wrong size labelled mattress so why am I being charged £40 to be collected. Will not recommend this company or ever buy again. 2 weeks later I am still waiting a collection date and a refund minus £40 is a joke company. Stay clear customer service is disgusting”

Helpful Report

Posted 2 years ago

Hello Nicola, Thank you for taking the time to review us. We have looked into this and unfortunately, there was no evidence provided to suggest you were sent the wrong item. As per the terms and conditions on our website, there is a returns fee for returning any opened mattresses and we are very sorry if this was missed at the point of ordering. We can also see that the courier has been in touch regarding the collection and that this was declined by yourself. We have now contacted them again to rebook this as soon as possible for you. Kind Regards Roseland

Posted 2 years ago

“I ordered a sideboard two weeks ago. It was dispatched impressively quickly (same day), but has still not arrived. I contacted Roseland to ask about this and 4 working days later I am still waiting for a reply.”

Helpful Report

Posted 2 years ago

Good Afternoon, Thank you for taking the time to review us. We can see that this has now been planned for delivery and we apologise for the slight delay. Kind Regards Roseland

Posted 2 years ago

“I received the nesting table showing some scratches and imperfections. I wrote back twice to the customer service to ask how to deal with the defects and never received a response. I would always like to support these independent trades, although they should step up their game in terms of customer service if they want to receive referrals and repeated business. As things stand I would not go back to them and would not recommend them.”

Helpful Report

Posted 2 years ago

Hello Alain, We are sorry that you have his issue, we have contacted you and have been awaiting your response o our colleague's email to you . Please respond so we can complete a resolution for you. kind regards Roseland

Posted 2 years ago

“Ordered 6 items and 3 were damaged. Had replacements sent but two were Damaged. They sent replacements but took Many emails to get them to take away the damaged items. Stick to other well Known oak furniture stores in the future like I have done in the past”

Helpful Report

Posted 2 years ago

Hello, We are very sorry that you have had issues with your items being damaged during delivery. We can see that this has now been completed and you have been refunded for the items as requested. kind regards Roseland

Posted 2 years ago

“Goods did not arrive”

Helpful Report

Posted 2 years ago

Hello Sandra Newton -Campbell We do apologise that you felt the need to cancel the order due to a slight delay in delivery. We do try to meet the standard delivery times and unfortunately, we do have small delays on occasion. Kind regards Roseland

Posted 2 years ago

“Item just dumped by courier, no contact whatsoever. Furniture is shoddy. Trying to return for refund proving difficult. It seems you have no control over courier even though presumably they are your representative. Would not purchase from you again or recommend you to others. Very sorry state of affairs.”

Helpful Report

Posted 2 years ago

Hello Ray Walker, We are very sorry that the delivery has not met expectations. We can address this with eh courier for you. Please contact us at info@roselandfurniture with more information so we can look into this for you. Kind regards

Posted 2 years ago

“Table is 12 days late. Every excuse from the delivery company, from trying to deliver to the wrong address, to breaking down on the way to delivery. About to cancel my purchase if it doesn’t arrive by Tuesday”

Helpful Report

Posted 2 years ago

Hello, We are sorry the delivery has not met expectations. We can see that they have tried to deliver to the church itself. We do not have any extra delivery information on the order. We have messaged them to try again asap. Kind regards Roseland

Posted 2 years ago

“I recently purchased a console unit and waited 6 weeks for its arrival. On arrival it was damaged and due to monetary value offered by Roaeland furniture I was unwilling to accept to keep unit as the damage was to the front leg and noticeable. I was then offered an exchange and received a replacement which was done timely and new unit was undamaged. I arranged collection of the damaged unit as per instructions and although I did receive notification on the day this was going ahead with a 2 hour time slot and then notification my collection was next, no one arrived with from 1300 that day being totally ruined. I made attempts to contact the courier used by Roseland furniture, to discover that was virtually impossible. I have then had to contact Roseland furniture direct to have them re arranged this. When this was re arranged by Roseland furniture it was 15 days after the original collection date…with a Roseland furniture informing me that even this date was not a guarantee… This is still ongoing and to date the damaged item has been in my house for almost 3 weeks. I can barely move in my hallway because of this. The order of 1 unit so far has meant I have now had 4 days of disruptions and after complaining to Roseland furniture they seem to think that saying sorry makes this all ok. It definitely does not. Please be aware should you consider purchasing anything from Roseland furniture. As after this experience I certainly won’t be again.”

Helpful Report

Posted 2 years ago

Hello Lisa, We are sorry that they have failed so far to collect this item. I spoke at length to them this morning and reiterated this is unacceptable. We have been told that they will collect the item tomorrow as the date chosen is a bank holiday and they are not working. We are sorry for the inconvenience. Kind regards Roseland

Posted 2 years ago

“Sorry to say a disastrous experience. I ordered , courier attempted to deliver 3 days late and then aborted the delivery. Without any discussion, one week after order placement Rosedale unilaterally cancel order and issue refund because “courier is unable to deliver to my address”. No apology with this advice ,just an explanation that XPD have no suitable vehicles . Five days later ,while I am out furniture is actually delivered. Clearly not so impossible after all. I now have to coordinate with inept courier for return of goods. Fortunately I find alternate source for same furniture £40 cheaper and delivered in two days with no need for tractors or 4x4 vehicles. A very poor reflection on Rosedale and XPD and extremely negative attitude to customer service from all, but at least it helped me to find a reliable supplier.”

Helpful Report

Posted 2 years ago

Dear Stephen Gilbey We are sorry that your delivery did not meet your expectations. Unfortunately, we tried to get this delivered but were told that they could not fulfil this for us due to location and an appropriate vehicle. We will address this with them as this is unacceptable. We apologise for the inconvenience. Kind regards Roseland

Posted 2 years ago

Roseland Furniture is rated 4.5 based on 22,927 reviews