Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,917 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,917 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 5 star review on 8th April 2024

524

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor customer service. Won't be buying from roseland again. Misleading photos of oak sheves and poor quality hardboard used for shelving.”

Helpful Report

Posted 1 year ago

Hello We are sorry you do not like your item, if there is an issue with it, please can you contact us at info@roselandfurniture.com where our customer service will be happy to help. Kind regards Roseland

Posted 1 year ago

“45 emails later I got my refund.... need I say anymore!”

Helpful Report

Posted 1 year ago

Dear Steven Johnson, We are sorry that the collection failed several times, causing the refund to be late. This was unacceptable . We are pleased this is now resolved. Kind regards

Posted 1 year ago

“Order a blanket box online. The quality was terrible and it was damaged upon arrival. I contacted Roseland who over me £25 off to keep the item or a return. I opted to return and bought a better quality item from somewhere else.”

Helpful Report

Posted 1 year ago

Hello, We are sorry that we have not met your expectations. We do offer several options and can see that a return for a refund was chosen. We are sorry for any inconvenience caused. Kind regards

Posted 1 year ago

“Absolutely awful. 4 weeks from ordering a bed stated 3-5 days delivery time window, we still only have half a bed (one box arrived the other got lost). This was actually the third time the bed got sent out as one of them got damaged and the other who knows, The customer service team do not help at all especially Becky who seems to turn it all around on the customer and make it suddenly my fault for not reporting it sooner when I’ve been calling & emailing daily for the past 4 weeks. I would never use this company again and advise you to stay well clear. We haven’t even got our full product yet so no idea on the quality of the furniture yet but we’re not hopeful”

Helpful Report

Posted 1 year ago

Hello Ambar, We have contacted e courier and asked that they are quick & efficient with this item for you, we do apologise for the mix-up and further delay. Kind regards

Posted 1 year ago

“They sent me the wrong size mattress I wanted small double, label said small double but mattress was a double. On trying to return the mattress they wanted photos of mattress label inside and outside wrapper when I did this they then requested proof of photo with tape measure showing size of mattress. When I explained that I had re wrapped the mattress so could not send this photo they said they would be taking £40 off my refund when the area was there end as I’m sending me an incorrect item. Not sure if you have ever tried re wrapping a mattress but it is not easy defo not happy to do this twice. The error clearly is from them sending a wrong size labelled mattress so why am I being charged £40 to be collected. Will not recommend this company or ever buy again. 2 weeks later I am still waiting a collection date and a refund minus £40 is a joke company. Stay clear customer service is disgusting”

Helpful Report

Posted 1 year ago

Hello Nicola, Thank you for taking the time to review us. We have looked into this and unfortunately, there was no evidence provided to suggest you were sent the wrong item. As per the terms and conditions on our website, there is a returns fee for returning any opened mattresses and we are very sorry if this was missed at the point of ordering. We can also see that the courier has been in touch regarding the collection and that this was declined by yourself. We have now contacted them again to rebook this as soon as possible for you. Kind Regards Roseland

Posted 1 year ago

“I ordered a sideboard two weeks ago. It was dispatched impressively quickly (same day), but has still not arrived. I contacted Roseland to ask about this and 4 working days later I am still waiting for a reply.”

Helpful Report

Posted 1 year ago

Good Afternoon, Thank you for taking the time to review us. We can see that this has now been planned for delivery and we apologise for the slight delay. Kind Regards Roseland

Posted 1 year ago

“I received the nesting table showing some scratches and imperfections. I wrote back twice to the customer service to ask how to deal with the defects and never received a response. I would always like to support these independent trades, although they should step up their game in terms of customer service if they want to receive referrals and repeated business. As things stand I would not go back to them and would not recommend them.”

Helpful Report

Posted 1 year ago

Hello Alain, We are sorry that you have his issue, we have contacted you and have been awaiting your response o our colleague's email to you . Please respond so we can complete a resolution for you. kind regards Roseland

Posted 1 year ago

“Ordered 6 items and 3 were damaged. Had replacements sent but two were Damaged. They sent replacements but took Many emails to get them to take away the damaged items. Stick to other well Known oak furniture stores in the future like I have done in the past”

Helpful Report

Posted 1 year ago

Hello, We are very sorry that you have had issues with your items being damaged during delivery. We can see that this has now been completed and you have been refunded for the items as requested. kind regards Roseland

Posted 1 year ago

“Goods did not arrive”

Helpful Report

Posted 1 year ago

Hello Sandra Newton -Campbell We do apologise that you felt the need to cancel the order due to a slight delay in delivery. We do try to meet the standard delivery times and unfortunately, we do have small delays on occasion. Kind regards Roseland

Posted 1 year ago

“Item just dumped by courier, no contact whatsoever. Furniture is shoddy. Trying to return for refund proving difficult. It seems you have no control over courier even though presumably they are your representative. Would not purchase from you again or recommend you to others. Very sorry state of affairs.”

Helpful Report

Posted 1 year ago

Hello Ray Walker, We are very sorry that the delivery has not met expectations. We can address this with eh courier for you. Please contact us at info@roselandfurniture with more information so we can look into this for you. Kind regards

Posted 1 year ago

“Table is 12 days late. Every excuse from the delivery company, from trying to deliver to the wrong address, to breaking down on the way to delivery. About to cancel my purchase if it doesn’t arrive by Tuesday”

Helpful Report

Posted 1 year ago

Hello, We are sorry the delivery has not met expectations. We can see that they have tried to deliver to the church itself. We do not have any extra delivery information on the order. We have messaged them to try again asap. Kind regards Roseland

Posted 1 year ago

“I recently purchased a console unit and waited 6 weeks for its arrival. On arrival it was damaged and due to monetary value offered by Roaeland furniture I was unwilling to accept to keep unit as the damage was to the front leg and noticeable. I was then offered an exchange and received a replacement which was done timely and new unit was undamaged. I arranged collection of the damaged unit as per instructions and although I did receive notification on the day this was going ahead with a 2 hour time slot and then notification my collection was next, no one arrived with from 1300 that day being totally ruined. I made attempts to contact the courier used by Roseland furniture, to discover that was virtually impossible. I have then had to contact Roseland furniture direct to have them re arranged this. When this was re arranged by Roseland furniture it was 15 days after the original collection date…with a Roseland furniture informing me that even this date was not a guarantee… This is still ongoing and to date the damaged item has been in my house for almost 3 weeks. I can barely move in my hallway because of this. The order of 1 unit so far has meant I have now had 4 days of disruptions and after complaining to Roseland furniture they seem to think that saying sorry makes this all ok. It definitely does not. Please be aware should you consider purchasing anything from Roseland furniture. As after this experience I certainly won’t be again.”

Helpful Report

Posted 1 year ago

Hello Lisa, We are sorry that they have failed so far to collect this item. I spoke at length to them this morning and reiterated this is unacceptable. We have been told that they will collect the item tomorrow as the date chosen is a bank holiday and they are not working. We are sorry for the inconvenience. Kind regards Roseland

Posted 1 year ago

“Sorry to say a disastrous experience. I ordered , courier attempted to deliver 3 days late and then aborted the delivery. Without any discussion, one week after order placement Rosedale unilaterally cancel order and issue refund because “courier is unable to deliver to my address”. No apology with this advice ,just an explanation that XPD have no suitable vehicles . Five days later ,while I am out furniture is actually delivered. Clearly not so impossible after all. I now have to coordinate with inept courier for return of goods. Fortunately I find alternate source for same furniture £40 cheaper and delivered in two days with no need for tractors or 4x4 vehicles. A very poor reflection on Rosedale and XPD and extremely negative attitude to customer service from all, but at least it helped me to find a reliable supplier.”

Helpful Report

Posted 1 year ago

Dear Stephen Gilbey We are sorry that your delivery did not meet your expectations. Unfortunately, we tried to get this delivered but were told that they could not fulfil this for us due to location and an appropriate vehicle. We will address this with them as this is unacceptable. We apologise for the inconvenience. Kind regards Roseland

Posted 1 year ago

“You have taken my money but not delivered the goods! I placed the order a fortnight ago. It took a few enquiries to find out why they had not been delivered or even when I could expect delivery. I am still waiting for their delivery.”

Helpful Report

Posted 1 year ago

Hello Thank you for your feedback, having looked at your order we can see that the courier has returned the original items. Unfortunately, we do not know the reason for this. We have since arranged to send out new ones which left us yesterday. Kind regards Roseland

Posted 1 year ago

“I have yet to receive my order many weeks on!”

Helpful Report

Posted 1 year ago

Hello Katie Thomas-Hinds Thank you for your feedback, we do apologise for the wait on this, we have chased our suppliers and as soon as we hear from them we will update you. kind regards Roseland

Posted 1 year ago

“I ended up cancelling my order as at no time during the online purchase did I get notification that the ‘already assembled chest of bedroom draws’ would be delivered by courier in a one hour time slot, which I would be told of one hour before hand (eg a whole day off work rather than either am or pm) and that the courier would leave the chest of draws at the main door and no further!!!! How as a 65 year old woman who lives alone was I supposed to get a chest of draws upstairs to the bedroom???? Had this been made clear at purchase, I would NEVER have gone ahead with it. Also the delivery date ended up being just a text message a week later than expected. I shall NOT use Roseland Furniture again. All I can say is thank goodness I rang them to enquirer re delivery when I got the text.”

Helpful Report

Posted 1 year ago

Dear Nicola Tourkis, Thank you for your feedback. This item is a one-man delivery to the door, this is stated on our webpage, we are sorry if this was missed at the point of order. We do have alternatives if a customer requires items to be brought into the home. As there was no indication of your needs on the order, we would not have known that you needed further assistance. Kind regards Roseland

Posted 1 year ago

“Ordered blanket box - delivery was great however product was not. There were chips on paintwork and it had grubby marks on it. The paintwork was poor only looked like 1 coat was applied and at £170 was not worth the money. When I attempted to return it eta was between 2-4 - no one turned up - waited until 7pm still no one showed with no explanation. They arrived on the Monday (when I was at work). I had received no communication to advise me of this. They advised by text they were collecting today, but by the time I had got the text I was at work. So havd had to take time off work to wait in again. Would not order from this company again as the courier service is shocking. There is no way to rearrange collections or to get in touch with them. They didn’t turn up again so am now back at home waiting again!”

Helpful Report

Posted 1 year ago

Hello Teresa We are sorry the courier had let not only you but also us down, we have chased this and they are due to collect today. We have also answered an email sent today with extra information for you. Kind regards Roseland

Posted 1 year ago

“I placed my order and got an email saying delivery within 4 to 6 weeks, they took the full payment when I placed my order, after 6 weeks of hearing nothing from roseland and their website now saying delivery within 1 to 3 working days I emailed them to see where my order was, within half an hour I got an email saying my order had been dispatched, but have not had a reply to my email explaining where my order was. My item was then delivered within a couple of days. Still not had a reply to my email, poor customer service, when my item did arrive some assembly was needed and a poor finish in places and poor quality materials”

Helpful Report

Posted 1 year ago

Hello, Some of our items were taking this time to get to us in Truro ready for delivery. I can see you have had 2 items from us both with a long lead time. I am sorry but I cannot see an email from you from the email address we have for you about the above mentioned. We do have a notification of a 5* review on another platform. This is the only communication we have. We do hope you like the items you received. Kind regards Roseland

Posted 1 year ago

“Extremely disappointed with the quality, I am not in favor of online shopping and then i proved my experience”

Helpful Report

Posted 1 year ago

Hello Joan We are sorry you are not happy with your item. If there are any issues with it please contact us at info@roselandfurniture.com where our customer service team will be able to help. Kind regards Roseland

Posted 1 year ago

“I have ordered furniture from Roseland before and have been very happy, however, I have been asked to write a review on furniture I ordered over a month ago - said in stock and still have not received”

Helpful Report

Posted 1 year ago

Hello, We are sorry you are still awaiting an item. we have emailed you directly for more information. Kind regards Roseland

Posted 1 year ago

Roseland Furniture is rated 4.5 based on 22,917 reviews