Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,932 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,932 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 1 star review on 4th April 2025

525

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“awful , terrible delayed delivery , lack of contact once decided a return / replacement was needed , would never use again”

Helpful Report

Posted 2 years ago

Hello Hollie Ward, We are sorry you are unhappy with us, the delivery was delayed initially, as the wrong colour was ordered. We can see this was changed at your request at first contact, it is unfortunate the item received some problems. We have made our best efforts to answer all of the emails we received. We emailed you again today to let you know your request has been actioned. We are sorry we have not met your expectations. Kind regards Roseland

Posted 2 years ago

“Have received no delivery date yet, even though the item was listed as in stock, but am badgered with review requests every 2 days, not great.”

Helpful Report

Posted 2 years ago

Hello Jackie, We apologise for the delay in your item getting to you. We have contacted all involved and will update you as soon as we can. Again, our sincere apologies. Kind regards Roseland

Posted 2 years ago

“Was really disappointed with the quality. Anything you cannot see is worst quality we have ever bought. Thought we were buying oak.”

Helpful Report

Posted 3 years ago

Hello Graham Day, Thank you for your feedback, we are sorry you are disappointed with your item, the description on the website is Oak/ Oak veneer & solid wood internals. We do not state that the item is made completely of solid Oak. If there are any issues with the item please contact us at info@roselandfurniture.com where our customer service team will be happy to help resolve this for you. Kind regards

Posted 2 years ago

“Very poor. I ordered two six drawer oak chests of drawers. They are very cheaply put together. The drawers don't fit properly, there are big gaps round the sides and the drawers don't push back in fully so they are not flush with the front of the chests. The stain on one of the drawers is patchy, and on the other chest different colours of wood have been used. I have been in touch with the company who say these can be returned for a refund, but I have to send them photographic proof of the problems before they can arrange this and the service seemed deliberately unhelpful. Delivery wasn't good, so I can't imagine returning is going to be easy. The delivery van couldn't come down our drive, and the driver said he wasn't allowed to trolley the furniture to the front door. We had to do it ourselves - good job we own a porters trolley. We took photos of the badly damaged packaging, but fortunately the furniture underneath had not been damaged. Communication with Roseland has been difficult, as quite often the given phone number either rings out or cuts off. It doesn't fill me with confidence and I won't be using this company again.”

Helpful Report

Posted 3 years ago

Hello, We are sorry to hear you are having issues with your item, to help us resolve this for you please contact us at info@roselandfurniture.com where our customer service team will be able to help. We are also sorry you seemed to have trouble getting through on our phone lines. Our lines are open 9am -5pm and 4pm on Saturdays & Sundays, they can get quite busy but your call should be answered fairly quickly. Our number is 01872 672111 or please email on the above. Kin dregards Roseland

Posted 2 years ago

“Placed my order 15 days ago (was told 2-5 business days for delivery) and still not received anything at all.”

Helpful Report

Posted 3 years ago

“Don't buy from them! All furniture is shipped in from Vietnam with sub standard packaging. I bought white painted bedroom furniture, many yellow marks due to not sealing wood knots. Wooden feet with splits in the wood, dents and chips in the wood with warped wood. Told customer services and I was offered £100 back or I was to repackage and send back which wasn't an option. I asked them to cover the cost of the Farrow and Ball small Paint pot at £29 for the touch ups to the furniture. I was told the £100 offered was for me to use to get the furniture repairs, take it or leave it and send back. Appalling customer service and poorly made furniture, don't buy from them.”

Helpful Report

Posted 3 years ago

Hello David Sercombe Thank you for your feedback, we are sorry you were not happy with the items, we offer several options for our customers and can see that you chose to have a partial refund. We are sorry you felt unhappy with this. Kind regards Roseland

Posted 3 years ago

“I tried to buy some furniture from you. On the day of my order you emailed that it had been dispatched and you took my payment. After 6 days waiting I messaged you to ask when it would be delivered. You failed to give me a delivery date. I tried again the next day and you again failed to give me a delivery date. I phoned you and the person on the phone was unable to give me a delivery date. She offered to cancel the order. I explained that as I was about to go on holiday, I would reluctantly have to request the cancellation. She agreed to cancel it. Since then I have heard nothing from your company. No apology and more importantly, no refund of my payment. I am not impressed by your non existent Customer Service. In fact I have been incredibly saddened by the whole experience. Please sort yourselves out. David Parson”

Helpful Report

Posted 3 years ago

Hello David Parsons, We do apologise that we did not meet your expectations. We cannot give a delivery date from the office, the courier we use contacts the customer to arrange this with them. We can give you an estimate of expected delivery and I am sorry that this did not take place. It is unfortunate this caused the order to be cancelled. We have refunded you for the item. Kind regards Roseland

Posted 3 years ago

“Still haven’t received item after 2 phone calls to chase up.”

Helpful Report

Posted 3 years ago

Hello Steve Manning We apologise for the delay in your delivery, the items come directly from the supplier and we believe there has been a delay in the dispatch of these particular stools. They should contact you shortly to arrange the delivery. Kin d regards Roseland

Posted 3 years ago

“Awful, Awful, Awful service. I would not use or recommend this company again”

Helpful Report

Posted 3 years ago

Hello, We are sorry that we have not met expectations with the service provided. It is unfortunate the way the drivers left your item in February, causing an issue with the item. We apologise your item went out of stock and there was a long wait for the new items coming in. The chairs were extremely popular and sold out very quickly. Kind regards Roseland

Posted 3 years ago

“I received my second delivery of the Cheltenham blue sideboard. The first was returned for damage. The second is also damaged. Customer service was very good however and quickly sorted for me. I’m left with a problem though as don’t want to return again. Its such a shame as it’s a beautiful piece.”

Helpful Report

Posted 3 years ago

Hello Stephanie, We are sorry to see this, we will contact you via email to see how we can resolve this for you. Kind regards Roseland

Posted 3 years ago

“Ordered bed 13/06, stated 3-5 days delivery. Contacted Roseland 22/06 as still no delivery date. Customer service investigated, item lost in delivery depot. Agreed to order another and to use different carrier. Was promised item to be delivered by 30/06. No further communication, via email/phone confirming this. Contacted Roseland 28/06 as heard nothing. Customer service very poor. Basically said they had done what they said they would do and could do no more. Not even an apology and very much ‘I dont care’ attitude. Very disappointed as wanted to buy local and initial contact in store had been good Unable to review actual item as we have never received it.”

Helpful Report

Posted 3 years ago

Hello, We are is very sorry that there have been issues with receiving your item. We will email you about this. Kind regards Roseland

Posted 3 years ago

“Really poor so far. Delivery stated 3-5 working days and I have still not received my item over 2 weeks later despite it saying it was despatched nearly 2 weeks ago.”

Helpful Report

Posted 3 years ago

Hello Matthew We are sorry that there was a delay in your item getting to you. However, it was nice to speak to you yesterday and get this resolved for you. Kind regards Roseland

Posted 3 years ago

“Very poor customer service. Won't be buying from roseland again. Misleading photos of oak sheves and poor quality hardboard used for shelving.”

Helpful Report

Posted 3 years ago

Hello We are sorry you do not like your item, if there is an issue with it, please can you contact us at info@roselandfurniture.com where our customer service will be happy to help. Kind regards Roseland

Posted 3 years ago

“45 emails later I got my refund.... need I say anymore!”

Helpful Report

Posted 3 years ago

Dear Steven Johnson, We are sorry that the collection failed several times, causing the refund to be late. This was unacceptable . We are pleased this is now resolved. Kind regards

Posted 3 years ago

“Order a blanket box online. The quality was terrible and it was damaged upon arrival. I contacted Roseland who over me £25 off to keep the item or a return. I opted to return and bought a better quality item from somewhere else.”

Helpful Report

Posted 3 years ago

Hello, We are sorry that we have not met your expectations. We do offer several options and can see that a return for a refund was chosen. We are sorry for any inconvenience caused. Kind regards

Posted 3 years ago

“Absolutely awful. 4 weeks from ordering a bed stated 3-5 days delivery time window, we still only have half a bed (one box arrived the other got lost). This was actually the third time the bed got sent out as one of them got damaged and the other who knows, The customer service team do not help at all especially Becky who seems to turn it all around on the customer and make it suddenly my fault for not reporting it sooner when I’ve been calling & emailing daily for the past 4 weeks. I would never use this company again and advise you to stay well clear. We haven’t even got our full product yet so no idea on the quality of the furniture yet but we’re not hopeful”

Helpful Report

Posted 3 years ago

Hello Ambar, We have contacted e courier and asked that they are quick & efficient with this item for you, we do apologise for the mix-up and further delay. Kind regards

Posted 3 years ago

“They sent me the wrong size mattress I wanted small double, label said small double but mattress was a double. On trying to return the mattress they wanted photos of mattress label inside and outside wrapper when I did this they then requested proof of photo with tape measure showing size of mattress. When I explained that I had re wrapped the mattress so could not send this photo they said they would be taking £40 off my refund when the area was there end as I’m sending me an incorrect item. Not sure if you have ever tried re wrapping a mattress but it is not easy defo not happy to do this twice. The error clearly is from them sending a wrong size labelled mattress so why am I being charged £40 to be collected. Will not recommend this company or ever buy again. 2 weeks later I am still waiting a collection date and a refund minus £40 is a joke company. Stay clear customer service is disgusting”

Helpful Report

Posted 3 years ago

Hello Nicola, Thank you for taking the time to review us. We have looked into this and unfortunately, there was no evidence provided to suggest you were sent the wrong item. As per the terms and conditions on our website, there is a returns fee for returning any opened mattresses and we are very sorry if this was missed at the point of ordering. We can also see that the courier has been in touch regarding the collection and that this was declined by yourself. We have now contacted them again to rebook this as soon as possible for you. Kind Regards Roseland

Posted 3 years ago

“I ordered a sideboard two weeks ago. It was dispatched impressively quickly (same day), but has still not arrived. I contacted Roseland to ask about this and 4 working days later I am still waiting for a reply.”

Helpful Report

Posted 3 years ago

Good Afternoon, Thank you for taking the time to review us. We can see that this has now been planned for delivery and we apologise for the slight delay. Kind Regards Roseland

Posted 3 years ago

“I received the nesting table showing some scratches and imperfections. I wrote back twice to the customer service to ask how to deal with the defects and never received a response. I would always like to support these independent trades, although they should step up their game in terms of customer service if they want to receive referrals and repeated business. As things stand I would not go back to them and would not recommend them.”

Helpful Report

Posted 3 years ago

Hello Alain, We are sorry that you have his issue, we have contacted you and have been awaiting your response o our colleague's email to you . Please respond so we can complete a resolution for you. kind regards Roseland

Posted 3 years ago

“Ordered 6 items and 3 were damaged. Had replacements sent but two were Damaged. They sent replacements but took Many emails to get them to take away the damaged items. Stick to other well Known oak furniture stores in the future like I have done in the past”

Helpful Report

Posted 3 years ago

Hello, We are very sorry that you have had issues with your items being damaged during delivery. We can see that this has now been completed and you have been refunded for the items as requested. kind regards Roseland

Posted 3 years ago

Roseland Furniture is rated 4.5 based on 22,932 reviews