Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,943 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,943 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

Write Your review

Tell us how Roseland Furniture made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Roseland Furniture 5 star review on 5th April 2026

Brett Wallace

Roseland Furniture 5 star review on 2nd December 2025

Alonso Cooper

Roseland Furniture 1 star review on 11th October 2025

Sandra Mc

Roseland Furniture 1 star review on 4th April 2025

Anonymous

Roseland Furniture 5 star review on 8th April 2024

Rosie

530

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disappointed the chair looked lovely on line but is has arrived and it very faded all round the edge if the top and the bottom It was expensive too.”

Helpful Report

Posted 4 years ago

Thank you for your review and i am very sorry to hear that there is a problem with you chair. I have searched our records and cannot see any record of you reporting any problems to us. Please email info@roselandfurniture.com so that the customer service department will be able to offer some options to rectify this for you. Best regards Roseland Furniture

Posted 4 years ago

“Just wasted three weeks waiting for the item they emailed to say was despatched, but actually never left the warehouse , they then said they would get in touch with their distributor and then nothing , gave up and they refunded, ( yet to receive the refund mind you ) so good luck with this company , amateurish at best !!”

Helpful Report

Posted 4 years ago

Hello Robert McKellar We apologise that we did not meet your expectations. We will contact you shortly on this matter via your email. Please do respond so we can communicate directly with you. Kind regards Roseland

Posted 4 years ago

“Furniture great but delivery service absolutely awful. No tracking, and furniture dropped with an elderly neighbour who didn’t have space for it despite our request to deliver the furniture at a later date. Delivery signed for by driver isn’t appropriate either!”

Helpful Report

Posted 4 years ago

Hello Michael Duxbury, We apologise for the lack of communication from the courier. We have contacted them about your concerns on this and we are hoping for a response shortly. We are pleased you like your item and do hope that we can be of service in the future. Kind regards Roseland

Posted 4 years ago

“50% of the furniture I ordered was either faulty or damaged from the factory in Vietnam the quality control is diabolical the packaging of the items comes in for questioning and tends to get bashed around as well”

Helpful Report

Posted 4 years ago

Hello Gary, It was good to speak to you today to resolve the issue you are having. Please keep in touch as discussed and we will do all we discussed for you. Kind regards Roseland

Posted 4 years ago

“Somehow you lost my order in transit and I have phoned roseland many times to ask about my order to be told different excuses on different days. Customer service is appalling.”

Helpful Report

Posted 4 years ago

Dear Diane Welsh, I have looked inti your order and tracking and I can see that you have a delivery scheduled for today 18th. I do hope all goes ok for you. Kind regards Roseland

Posted 4 years ago

“Wouldn't know it hasn't arrived yet”

Helpful Report

Posted 4 years ago

Hello Richard Robson. We can see from your order you have been contacted by the courier about your delivery. Please respond to them so they can confirm this for you. Kind regards Roseland

Posted 4 years ago

“I’m afraid that the promised delivery date from Roseland furniture was not met, so I am still not in possession of the product I paid for and have been told it will be another week! I telephoned the company to ask them to deliver earlier but they were not very helpful at all and kept blaming the courier and haven’t even come back to me. The delivery company they use apparently only deliver to each area once a week so they won’t even try to work round this if they cancel due to ‘sickness’ or any other excuse. I have no idea when my table will turn up but I hope that it arrives undamaged as the courier has had it over two weeks! It is a shame as there were other items I was going to order but this puts me off.”

Helpful Report

Posted 4 years ago

Hello, Thank you for your feedback , we apologise that the delivery ahs not met expectations for you. I can see that the courier has contacted you about your delivery on the 16th, they sent an email with a delivery day for you. We will send tis information again to you for you to respond. Kind regards Roseland

Posted 4 years ago

“The items purchased were fine as was the response to our phone calls. However , the delivery service was worse than awful. Because we were going to be away we asked for delivery to our daughter’s business. The initial ETA was between 6.02pm and 9.02pm, outside office hours so we waited till 9.30pm only to receive an email ,with a photo of somewhere no one recognised , saying there was no one to take delivery. There were then two further non deliveries before the goods arrived in heavily damaged packing. A week later a perplexed driver arrived saying that he had four parcels but couldn’t find them, our daughter explained that that was because they had already been delivered. In light of this experience we will think twice before we order anything from Roseland again unless delivery by a recognised outfit can be arranged.”

Helpful Report

Posted 4 years ago

Dear Graham Murrell, Thank you for your feedback and we are pleased that you like your items. We are sorry that the delivery was less than expected. We do have other couriers we can use if you were inclined to purchase again from us. Kind regards Roseland

Posted 4 years ago

“Customer services rude and unhelpful, didn’t wanted to hear they were behind and deal with their delivery partners who have all their drivers sick with Covid?! Two wardrobes I e ordered end of July s’aimer to be delivered within 5-10 days, with no guarantee to deliver any time soon! And they wont refund me immediately after asking them to cancel the order, because the same delivery partners that are holding my items have to deliver the items back to them and only then I can get my refund?! Awful”

Helpful Report

Posted 4 years ago

Thank you for your review. I can see that you wished to cancel your order due to the couriers not being able to deliver the goods in time for you. I can see that we have asked the courier to return the goods to us for a refund. Once they confirm that the goods are on the way back then we will issue you with your refund as requested. Kind regards Roseland Furniture

Posted 4 years ago

“I received two bookcases in a row that were damaged. Really disappointing quality.”

Helpful Report

Posted 4 years ago

Hello, We are sorry that your order did not meet your expectations. I am sorry that we could not come to a happy conclusion for you this time. We do hope we can be of service in the future. Kind regards Roseland

Posted 4 years ago

“Delivery company used delivered bookcase a week late when it arrived had s hole in back panel and one of feet was damaged and had been painted over.”

Helpful Report

Posted 4 years ago

Hello Colin. I am very sorry to hear this. I have checked our system and can see that we have arranged to collect the goods for a full refund as requested. Best regards Roseland Furniture

Posted 4 years ago

“Poor quality. It’s like buying badly assembled flat pack furniture.”

Helpful Report

Posted 4 years ago

Dear Simon White, We have contacted you via email on this matter. Please contact us so we can help resolve any issues. Kind regards Roseland

Posted 4 years ago

“Haven't received the furniture yet and no response to my email”

Helpful Report

Posted 4 years ago

Hello Jane. I am sorry to hear this. I can see that we emailed you on the 9th and that we have also emailed you again today but without a response as yet. If you could check your spam/junk emails then it may be in one of those folders. Please reply to our message and we can get this resolved for you. Best regards Roseland Furniture

Posted 4 years ago

“The Blanket Box which I purchased was damaged in transit. I have been offered an exchange but have not yet received it. The damaged box has been collected. Roseland only let you know on the day of delivery which can make it difficult to plan. It would be useful to have a few days' notice. Hope to receive my replacement box soon.”

Helpful Report

Posted 4 years ago

Thank you for your review Louise. I can see that Tuffnells are due to deliver your replacement item today. If you could send us a quick email to confirm receipt of the unit upon delivery then it would be very much appreciated. Kind regards Roseland Furniture

Posted 4 years ago

“No very impressed. I ordered a wardrobe on the 23rd July and it still hasn't arrived despite chasing it twice so ignore their delivery times”

Helpful Report

Posted 4 years ago

Thank you for your review. I can see that this was delivered on 12th August in the end. I am sorry that this ran over the estimated delivery time scale on the website by a few of days. Kind regards Roseland Furniture

Posted 4 years ago

“Undelivered as of yet. Wardrobe and chest of drawers Purchased on 23 July 2021 and as of yet 10 August 2021 I still have not received my goods I have contacted Rosedale multiple times to chase the courier who are not contactable by telephone, mobile or email. Still waiting”

Helpful Report

Posted 4 years ago

Thank you for your review. I am really sorry for the delay. I can see that a delivery date has now been booked by the couriers who have emailed you the information. The courier used for delivery are contactable via email but were having telephone lines installed into their new office, which is why we were unable to contact them via phone. Best regards Roseland Furniture

Posted 4 years ago

“Our experience has been very disappointing so far. We have only placed one order and the item arrived so badly damaged that it has to be returned. We are waiting to hear when the courier will arrive to collect it so that we can receive our refund. We also found it difficult to contact the delivery company to find out when the delivery would be. We would have preferred not to give a star rating until we find out how well and how quickly this return and refund will be handled.”

Helpful Report

Posted 4 years ago

Hello Sue Boyle, I can see that this collection has been arranged for you now. The courier has contacted you on this matter with a time and day. kind regards Roseland

Posted 4 years ago

“Order not recieved No new date No contact very poor”

Helpful Report

Posted 4 years ago

Hello Iola I am sorry that you felt the delivery has not gone to expectations yet. We can however see tat our delivery partners have contacted you about your delivery last week. Please check you messages and your junk mail for this. Kind regards Roseland

Posted 4 years ago

“Ordered furniture 3 weeks ago & it still has not arrived”

Helpful Report

Posted 4 years ago

Hello Rachel Potter, We apologise that the delivery has not met expectations as yet. The delivery for this item is with our 2 man service and this can take up to 10 working days from dispatch. The courier does contact the customer direct to arrange the delivery. We are experiencing a slight delay on some deliveries at present due to volume of freight . I have contacted them to chase on this item. Kind regards Roseland

Posted 4 years ago

“I am still waiting for a delivery and still have no idea when the delivery will be made due to random and unfulfilled messages from their courier (Tuffnells) Sadly I had significant purchases to make after this first tester order and I feel considerably let down and have no choice but to go elsewhere. The entire experience has been substandard,”

Helpful Report

Posted 4 years ago

Hello Nicola Hughes, Thank you for your feedback, we have looked at this for you and can see there was a delivery attempted on the 29th. We will contact you via email on this shortly. Please respond so we can correspond directly . Kind regards Roseland

Posted 4 years ago

Hello Nicola, Having checked your tracking , we can see a successful delivery to you on the 6th. We do hope you enjoy your product. Kind regards

Posted 4 years ago

Roseland Furniture is rated 4.5 based on 22,943 reviews